Fields Cadillac St. Augustine

Reviews

• BB

  Bart Bruchok

  5 days ago
  5.0
  Went to Fields Cadillac to see used inventory and was promptly met by Mo Petkov in sales. Was amazed by his knowledge of products not originally sold at his dealership. Not rushed and not pressured, we had plenty of time to consider different options and ultimately to negotiate a great deal on a trade. He remained in touch during the whole process and was very transparent about the terms of our deal. We finished the sale with Xander Kraus in finance, who was just as friendly, efficient, and knowledgeable. A great experience with this dealership and with these two guys especially!
• PK

  Porche Kemp

  5 days ago
  5.0
  I had an amazing experience purchasing my vehicle! Melvin was absolutely wonderful—professional, knowledgeable, patient, and extremely efficient. I truly appreciated that he respected my time and didn’t have me sitting at the dealership all day. He got me in and out quickly, and the entire process was smooth and stress-free. Most importantly, Melvin listened to exactly what I wanted and got me into the exact car I desired without any unnecessary pressure. His customer service was outstanding, and he made the entire car-buying experience enjoyable. I couldn’t be happier with my purchase! If you’re looking for someone who will take care of you and value your time, ask for Melvin! Highly recommended—10/10 service!
• DH

  Donald Huston

  Aug 8, 2026
  5.0
  I just want to say my wife and I were not having the greatest day. My wife’s almost brand new Cadillac SUV at least by mileage anyways just dies while we’re driving down the road. It continuously just turned over when trying to start it to no avail so we called Fields Cadillac and spoke to a gentleman named Jake. Jake was amazing! The tow truck took a while to get to the spot where our car broke down like almost 2 hours and in that period of time Jake had already called to check on us not to mention when we got to Fields Cadillac Jake was amazing more than accommodating. He walked my wife, and I threw what was wrong with the car whether or not the warranty covered it or not what it was gonna cost or not cost I mean he was so detail oriented again amazing! He was very pleasant to talk to and answered all of our questions then went above and beyond called the parts department to see if the part was in when he found out it was he then called the mechanic ask him about how long it would take him to repair it and we got the car repaired in a shorter period of time than it took the tow truck to get to our car and get it dropped off at the dealership. In my opinion Jake is a great example of 100% great customer service. I would definitely refer anyone to field’s Cadillac! I just wanna clarify I was not complaining about the tow truck driver, just stating facts. The tow truck driver was absolutely amazing as well went above and beyond to get our car towed because it was stuck with the emergency brake on and he could not tow it like a normal tow.
• MW

  Matthew Weaver

  Aug 6, 2026
  1.0
  Service director Kevin Hand is VERY deceptive. Offered a "goodwill" repair in writing via email. We accepted the offer via email. He said all we had to do was sign the estimate being sent over. Well, the estimate was a completely different price than the email bybover two thousand Dollars! Mind you, this goodwill repair that needs to be done is all because they failed to repair the original issue.When it WAS under warranty, Because they failed to do that, It is now outside the warranty...... He said, because we threatened legal action.He could no longer talk to us. We'll be reporting this deceptive practice to the FLDHMV, and General Motors. Will update with results, as we will not go away silently on this issue. Edited for response to Dealership: Kevin, as you know 77,000 miles has nothing to do with the warranty, as these parts have failed every year since purchase and has been replaced. As we've been told by other dealers, the parts are supposed to come with a new 2 year warranty. The negligence of Your team to repair while it was under warranty as I originally requested last November is the reason why GM says we are now out of warranty. Also the TSB was out for this item when I requested the repair by your team originally. And as you stated, you can no longer communicate with us "per company policy" so please, govern yourself accordingly and follow that policy.
• LR

  Luis Rodriguez

  Aug 1, 2026
  4.0
  Update*** Mo, the salesman who sold me the vehicle, personally reached out and was a huge help in getting this issue resolved. Thank you to the Fields team for hearing us out and taking action quickly. Once the right people got involved, they made it right — the team addressed the problems and is getting the Tahoe back to me today. Mistakes happen; what matters to me is how a business responds when they do. - Thank you Team Fields Cadillac and Mo. Recently purchased a $50k Chevy Tahoe from Fields—my third vehicle from them—after having my first child and needing more family space. After just one tank of gas, the check engine light came on. I brought it in for two issues (exhaust and parking sensor), which apparently required major work. It’s now been three weeks and I still don’t have my vehicle back. The only updates I’ve received came when I called the service advisor myself. He said it would be another day or two… that was six days ago, and I still haven’t heard anything. The automated text from Fields asking how my service experience was only served as a reminder of how frustrating this has been.

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