Enterprise Rent-A-Car

Reviews

• KD

  Klaus Degan

  4 days ago
  1.0
  Annoying ass company
• AD

  Andrea DiCiesare

  Jul 25, 2026
  5.0
  Great customer service. Nick at the Fruitville location was very friendly.
• JS

  Jennifer Tehani Sarreal

  Jul 22, 2026
  4.0
  Mostly everyone who works here is stellar and kind. The location isn’t the easiest to get to but the business itself is great. Helped me handle a few rentals while waiting for my car to be shipped back to me. Thank you Marjorie and the folks who drove me back to my location and everyone over on Enterprise Fruitville. I appreciate you! 🙌🏼
• LV

  Lisa Vandawalker

  Jul 21, 2026
  1.0
  I was involved in a car accident today after another driver hit me, so I was already overwhelmed. Thankfully, my insurance reserved a rental through Enterprise. I first called because I wanted to make sure I got a vehicle that was fully covered by my insurance. I even said I didn’t care what kind of car it was as long as it was covered. Instead of answering my question, the representative (a lady whose name I unfortunately don’t remember) just kept listing different vehicle options. At that point, I just agreed to a pickup so I could end the conversation. A little later, I received a voicemail saying that because I was using my own insurance, I would have to pay about $34 a day in taxes plus a $100 deposit. That information wasn’t even correct, so I called back because I was confused and wanted to understand what was actually going on. This time, I got a different representative. While he was explaining everything, he was already being pretty sassy. I realized I hadn’t explained my situation very well the first time. I understood what he was saying, but I was trying to clarify why I had called. Every time I tried to speak, he kept talking over me. I finally said, “Please let me explain,” and that’s when his attitude completely changed. He became short with me and started raising his voice. I asked him to stop being rude and calm down, but that only made things worse. I asked to speak to the manager, and he told me he was the manager. According to my insurance company, his name is George. When I again asked him to stop being rude, he said, “If you tell me to calm down one more time, I’m canceling your car.” I was honestly shocked. I had just been in a car accident, so I was still pretty shaken up. I was having a hard time explaining what I was trying to say. I was nauseous and felt like I could just fall asleep. Even with all of that, I was doing my best to stay kind, patient, and respectful while also standing my ground and trying to figure everything out. Instead of being treated with even a little patience or understanding, I was threatened over a rental car. The call left me more upset than I already was, and I ended up in tears. I don’t know who owns this location, but I genuinely hope this is addressed. No customer, especially someone dealing with the stress of a car accident, should be spoken to like that. Professionalism isn’t just about getting someone into a rental car. It’s also about how you treat people when they’re having one of the worst days they’ve had in a while. I hope this experience leads to better training in communication and de-escalation. A little empathy goes a long way, and today there was none.
• DP

  Dawn Payton

  Jul 11, 2026
  5.0
  Easy after hours drop off

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