Crown Volvo Cars

Reviews

• EF

  Elaine Furman

  2 days ago
  1.0
  Today I visited Crown Volvo for service and had a very disappointing experience with Service Representative Joe. My car was finished quickly, yet I received no call or text. I remained in the waiting area for two hours while Joe walked past me without mentioning that my vehicle was ready. Before this, Joe recommended a very expensive maintenance that I felt was unnecessary, and I declined it. After that interaction, the lack of communication felt really concerning. Regardless of the reason, this behavior is unacceptable for a dealership known for its high standards.
• EH

  Elizabeth Hackel

  5 days ago
  1.0
  I brought my vehicle in for a standard oil change on July 3. At checkout, I was advised that my brake fluid would need attention soon. On July 6, I took it to someone to get a second opinion. While the hood was open, we discovered that the coolant overflow tank cap had been left completely off following the service!! (see photo). Given the importance of proper fluid system maintenance, this was a significant oversight! I immediately contacted the service department to report the issue. This experience raises serious concerns about the thoroughness and quality control of the service performed on my vehicle then and moving forward.
• SS

  Sarah

  Jul 3, 2026
  5.0
  Came to drive, just drive a car. Chris Lowry met me at the door, keys in hand ready to go. Just let me drive, told me his history with Volvo and the love he has for the brand. The more I drove it the more I love the car. I decided to buy. Well the process was quick and clear. The longer we sat and waited the more I learned about Crown and Chris! 100/10. I will definitely go back and I would absolutely recommend Chris!
• MD

  Monica DeChaine

  Jun 24, 2026
  5.0
  Honestly- this was the most outstanding customer care I’ve ever received from a car dealership. David was patient in answering all of my questions and helped me find the best possible car for my budget. Shout out to Bud for the laughs, TJ for the stories, and Ken for negotiating a good price. I was dreading the car shopping process, but they really made it easy- and FAST (only took two hours, as opposed to six 😅). I love my car (which isn’t even a Volvo, by the way) and would recommend them to anyone in the market.
• SK

  Summer Kent

  Jun 17, 2026
  1.0
  I brought my 2021 Volvo XC60 to Crown Volvo in St. Petersburg because the AC stopped working during the Florida summer. When I dropped off the vehicle, I was told that the deposit/diagnostic charge would be applied toward the repair if I chose to move forward with the recommended work. The advisor also told me that it would likely just need refrigerant and that the cost would probably be around the amount of the deposit. I specifically asked what would happen if the issue turned out to be something else or if I chose not to proceed with repairs. The explanation was unclear, and because I was trying to get back to the hospital for work and get my AC functioning as quickly as possible, I left the vehicle based on my understanding of the conversation. A short time later, I received an estimate of more than $5,000 for a possible evaporator repair. Given the cost, I decided to seek a second opinion and declined the repair. When I picked up my vehicle, I was charged $280.36 despite no repairs being performed. I understand that diagnostic fees are common, but I was surprised by the amount charged considering the initial expectations that were set and the fact that the diagnosis provided was that the issue might be the evaporator. I would have appreciated clearer communication upfront regarding the charges and exactly what would happen if I chose not to move forward with the repair. What was most disappointing was the interaction when I asked for clarification about the charges. Rather than feeling like my concerns were being addressed, I felt I was spoken to in a condescending manner. Before leaving this review, I made an effort to resolve the matter directly by calling and leaving a message for management. Unfortunately, my call was never returned. A simple follow-up conversation could have gone a long way toward addressing my concerns and avoiding the need for a public review. I am not asking for anything unreasonable—I simply believe the situation could have been handled with better communication, transparency, and customer service. I hope Crown Volvo will review this matter and consider a goodwill adjustment or refund of a portion of the charge.

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