Enterprise Rent-A-Car

Reviews

• RG

  rik ganda

  May 8, 2026
  1.0
  Reserved a car for 4 pm. Showed up at 345 for it to be closed with a note in the tinted window could hardly read it in the sun. Local number hung up on me 800 number apologized but offered no solution. Uber cost both ways to and from cost almost the rental car price. Someone else pulled up to return their car while we waited for the return uber.. this place is nothing but unprofessional . Waisted almost an hour of vacation in the sun and on phone. If I could 0 star thats where it would be....and now some generic bot reply below. To waste more of my time I'm sure. Because they didnt want to make it right on the phone the 1st time. Found out about TURO app. After all of this. Im glad ride share and car shares exist. They had me covered in 1 hour.
• JM

  James Mosko

  Apr 29, 2026
  1.0
  I picked up a Jeep Wagoneer at the airport and during their text message followup I notified them that the blind spot sensor was permanently on and was making difficult to safely switch lanes. As my kids are with me I figured I would take them up on the offer to swap at the local St Pete Beach location. I called to confirm availability of the right size vehicle, and the first person that had difficulty with English forwarded me to the second person who was struggling to find St Pete, but was supposed to be the local office person?!? No concerns with the language barrier, but maybe we don't give said person a roll where that is the entirety of the job.
• AC

  ann cholowski

  Mar 31, 2026
  5.0
  Enterprise car rental at St Pete beach office had great staff & service. Ashley was filling in there & did a terrific job.
• JW

  John Wilson

  Mar 3, 2026
  1.0
  I had a terrible experience with Enterprise Rent-A-Car and would strongly caution others before renting. I picked up a vehicle at Naples Airport and dropped it off at their St. Pete Beach location. It became obvious very quickly that the two branches do not communicate and seem to operate under completely different standards. When I picked up the car in Naples, it had just been washed and was still wet. I walked around it carefully and saw no visible damage — no dents, scratches, or signs of impact. Upon drop-off in St. Pete Beach, staff began pointing out “waves” in the side panel and claimed the headlight “looked off.” There was no visible damage whatsoever. No scratches, no paint transfer, no cracking — nothing that would indicate impact. If anything, it looked like a manufacturing issue. The vehicle was then sent to an auto body shop that chose to do a full paint job and replace paneling, resulting in nearly $5,000 in charges. Completely excessive and, in my opinion, profit-driven rather than based on actual damage. What made this worse was corporate’s response. I was told they have no incentive to take photos of vehicles upon return — that responsibility falls entirely on the renter. They also will not provide you with “before” photos from your rental period. So if a different branch later claims something is wrong, you are essentially on your own. This experience felt like a complete scam. PSA to anyone renting: 1) Video record the entire vehicle at pickup and drop-off (in extreme detail and good lighting) 2) Make sure you have a credit card company that will advocate for you. You may need it. Here are the photos in case anyone is curious to see the $5K "damage" themselves.
• GM

  greg messer

  Feb 26, 2026
  3.0
  I have used used Enterprise for the last several years for our family winter vacation in Florida. It has been a good experience for the most part until this year. I was hoping for more consideration from the assistant branch manager on the actual rental vehicle I received, yet she seemed rushed and disinterested in listening to my concern.

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