KJ
Kristi Johnson
4 days ago
Extremely frustrating experience. I called ahead for an oil change, one replacement tire, a rotation and an alignment, yet my car wasn’t even worked on for about 3 hours. They recommended replacing all tires, I agreed.
The manager, David told me ALL my lug nuts were damaged and said I would need to pay about $599 to replace them before they would install my tires. When I asked to inspect the lug nuts, the technician said only two needed replacement, which directly contradicted David, the manager.
After 5.5hrs of waiting and discussion, they installed the one replacement tire anyway, even though I never paid for the lug nut service and no lug nut was replaced. I left without the oil change I came in for and with serious concerns about the conflicting information I was given by the manager who was very unprofessional and condescending.
And false documentation noted in the chart from their behalf
My wife had an appointment for today (08/29/26) at 9am for mount and balance of 4 new tires and an alignment. 11am rolls around and they have yet to even touch her truck. They let her know at that time that they still had two other cars in front of hers… How?!? They open at 8am, did they schedule 10 cars between 8am and 9am?! She ended up leaving after waiting those two hours and never got her alignment or new tires installed. She did mention how communicative and friendly Jennifer and Tashseana were.
I originally came in for a wheel alignment, but it ended up turning into a tie rod replacement along with the alignment. Though it turned into an all day job, I wasn't upset at all. I work on my own car when I can, so understand that a quick thing can change into a project.
Rese has been amazing throughout the entire process. He kept me updated on every change, explained the progress along the way, and was incredibly sweet and hospitable the whole time. I really appreciated how well I was treated and how informed he kept me.
I’m very happy with the overall experience and definitely appreciate the level of customer service I received today!
Will be back again!
I had another really bad experience at this location. I called ahead and was told to come in at 11:30 AM to have 3 tires changed, and that they would get me right away and it would be quick. I even left work early to make it happen. When I arrived, I was told something completely different, that It got very busy and they don't have the tires they would have to go get them. Manager was vrey unprofessional and unapologetic about the situation. I needed to pick up my daughter from school at 1:30 PM, She had to take a uber home. I also had to take a uber home because the wait was 3 hours I didn’t get my car back until 4:30 PM. Then I had to wait another 40 minutes because the manager couldn’t print my invoice and receipt.
This has become an ongoing issue at this location. The communication and customer service need serious improvement. You wasted my entire day when I could have taken my business somewhere else.
This is simply bad business and unacceptable customer service. I don’t think I’ll be coming back to this location again. You guys really need to fix this.
RJ
Russell Jones
Aug 14, 2026
Customer Experience Review
I came into Tire Kingdom specifically to get Firestone tires. Before coming in, I selected the Firestone tires online, and when I arrived, I specifically spoke with the store manager, David, about getting those exact tires. Based on that conversation, I was led to believe that the first price he gave me was for the Firestone tires I had selected.
About 30 minutes later, David called me and told me that the tires being installed were Kumho brand. However, when I later looked into what was actually being installed, I found out they were Mavis tires, not Kumho. He told me the tires were “basically the same” and that he was just trying to save me some money because, in his opinion, they were equivalent.
The problem is, I never agreed to Mavis tires. I came in requesting Firestones, selected Firestones online, and discussed Firestones with him when I arrived. I was initially led to believe the price I was given was for the Firestones I requested.
After doing my own research, I found that the Mavis tires were significantly lower-rated than the Firestones I originally wanted. I immediately told David that I wanted the Mavis tires removed and the Firestones installed.
Then things became even more frustrating. I was also not initially told that the price David quoted included an alignment and warranty. Those additional charges were not clearly explained to me when I was given the original price.
When I asked to have the Firestones installed instead, I found out that the Firestone tires were essentially the same total price I had already been quoted for the Mavis tires, alignment, and warranty.
So if the Firestones were available for essentially the same price, why was I originally led to believe I was getting Firestones, then told I was getting Kumho tires, only to discover that Mavis tires were actually being installed?
My issue isn’t simply about the tire brand. It’s about transparency, communication, and consent. If I had been told upfront exactly what brand and model I was paying for, along with the alignment and warranty charges, I could have made an informed decision. Instead, I was under the impression that I was getting the Firestones I specifically selected and discussed with the store manager.
If you don’t know much about tires, be very careful and verify the exact brand and model, along with every service and warranty being charged, before agreeing to the work.
I left feeling like I was being taken advantage of because I trusted the store manager to be upfront about what I was purchasing.
I would strongly recommend going somewhere else if you’re looking for straightforward, honest, and transparent service.
