Tire Choice Auto Service Centers

Reviews

• CS

  Carolyn Simmons

  1 day ago
  5.0
  The staff was very courteous and helpful addressing my issue and offering options for repair. I am a return customer for all my tire needs. My only concern is the mold in the waiting room that has been in the ceiling for years. I do not feel safe in that room and opted to sit outside.
• DD

  Droz

  5 days ago
  1.0
  Absolutely terrible nonsense dealing with this location. That being said, I have been here before for a tire issue, and it was a very pleasant experience. This one was the polar opposite and as a result, I will never go back here again. Nearly 2 weeks ago, I called with electrical issues of some sort. I had a bunch of error pop up on my trucks display and this location (based on previous experiences) was the first place I called. Took it in last Monday 05/04, they said they would run some tests and let me know. Received a call a few hours later. I was told the ABS Module was the biggest issue, along with some tire sensors. "We will order the parts, install and program them, and it will be ready by Wednesday. Cost would be $1080. Ok cool - go for it. The series of events that unfold over the next week borderline the insane with how difficult this whole thing was. To spare any readers from a long drawn out thesis, I will bullet point what followed after my conversation with these people. - Wednesday (the day it was supposed to be ready): No call, no update. Had to call them, "Waiting for the programming" - Thursday: Again, had to call them, "Waiting on the programming. Our software is down, so we need to have someone else do it." - Friday: Had to call them again, "Still waiting on the programming. By this point, i was getting fed up, called Monroe (their owners) and opened a case file. After that, I called again later that afternoon and was given the same excuse - Saturday: This time I got a call, "Programmer is here, but he can't program this one because the part doesn't work. "Why doesn't the part work? Is the part defective, or is it the wrong part?" "Oh yeah, its the wrong part." "Were you sent the wrong part, or did you order the wrong part?" "Yeah, I had one of the numbers wrong, so they sent the wrong one." I was "assured" that the right part would be ordered and FIRST thing Monday morning, they would get it installed and get the programmer there to get it done. - Monday 05/11: Had to call them myself again, 9:30am. "We are waiting for the part." Obviously we have two different definitions for what "first thing" means. Don't have the part, expect it by noon, Programmer isn't there nor was he scheduled to be there. " We will call him when the part arrives. Not what they told me. 1pm rolls around, I get a call. "So, the programmer is here, but he can't program it because its used." They were going to install a USED part in my truck without my knowledge. To spare any other dumb details of this whole ridiculous endeavor, I got an Uber to this shop, paid for what work they actually did do, and pulled my truck out and went somewhere else. To give what little possible credit I could give, they waived the labor costs, but probably only after 4 calls to their parent company and their District Manager getting involved. If you have a tire issue or want an oil change, fine, roll the dice here. Anything else, I would strongly encourage you to go anywhere else.
• SG

  SHANA DANIELS GARDNER

  May 10, 2026
  1.0
  Price Gouging and Dismal Service - Avoid! "Oops, they got me again! Despite stating I only needed one tire replaced, I was pressured into buying two for $343 (for tires that should cost around $70 each). Savannah was insistent on selling me 'no pop' tires, even though my car not had them in years. She then tried to sell me four tires, pushing a 'pay tomorrow' program totaling over $1000, despite my clear budget of $500. When picking up my car, the manager was dismissive, only telling me to replace my other tires. To top it off, my driver's side visor was detached, and his response was a dismissive 'We don't do anything to touch your visor' before walking away. Customer service was dismal at best, coupled with clear price gouging. Beware, shop around – I will never go back."
• NH

  Nicole H

  Apr 25, 2026
  2.0
  Giving 2 stars because our first experience here a couple months ago was ok. Had my son waiting 3 hours to put on new tires, but otherwise fine. Today we needed just 1 tire. I called to get a price -was told by Albert the total would be aprox. $100. My 20 year old son brings the car in and is told it would be $187. My son calls me after a back and forth with Albert - so I call. Albert remembered me and remembered that he told me $100 and magically changed his tune. No explanation just "O, that's your car? Yes it will be $120." If they hadn't already taken the car back I would've had my son leave. Buyer beware of shady pricing.
• JP

  Jonathan Parker

  Apr 22, 2026
  1.0
  I had my vehicle towed here last Saturday around 5 PM due to a flat tire. Before bringing it in, I called to confirm my tire warranty would be accepted and was assured it would be. The issue was not the warranty—it was the lack of communication and honesty. On Sunday morning, I called around 9:30 AM and was told my truck would be ready before 5 PM. I followed up again at 12:30 PM and was told the same thing, even after explaining I needed the vehicle for work the next day. Later that afternoon, after waiting all day, I was suddenly told the warranty company was “closed,” which is why nothing had been done. This should have been addressed much earlier instead of repeatedly assuring me everything would be completed. On Monday morning at approximately 8:30 AM, I received a call from the service advisor stating that my warranty claim had been denied. Based on my experience in the dealership industry, that immediately raised concern. On my way to the shop around 8:45 AM, I called the warranty company myself to verify. I was told the claim was still pending and that no decision had been made yet. In other words, the information I was given by the shop was inaccurate. Shortly after, the claim was approved at 9:16 AM. However, the shop never communicated this to me. I waited in the parking lot while no updates were provided. When I asked for a status, I was met with dismissive responses like “I don’t know” and a clear lack of professionalism. At that point, I spoke directly with the technician, who was helpful and honest. He told me it would take about 15–20 minutes—something the service advisor could have easily communicated. When the vehicle was finally ready, I was simply handed my keys with no explanation, no paperwork review, and no acknowledgment. Based on my experience, this situation reflects extremely poor communication and a lack of transparency. Whether intentional or not, providing incorrect information about a warranty decision is unacceptable. The technician did his job well, but the front-end service and communication were unacceptable. This reflects poorly on management and leadership. I would not recommend this location if you value transparency and basic customer service.

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