Ford of Port Richey

Reviews

• OO

  O

  2 days ago
  1.0
  We leased a truck from Ford of Port Richey in September 2025, and I honestly wish we hadn’t. The truck already had about 3,000 miles on it when we took delivery. Ford Credit says those miles are mine, but they were already on the truck when I leased it. Within a few days of taking it home, the truck developed a strange odor. I’ve also been unhappy with the turning radius compared to other F-150s I’ve driven at another dealership. I brought these concerns in multiple times, but I never felt they were properly addressed. Most visits resulted in nothing more than an oil change, while the issues I reported remained unresolved. The experience has been extremely frustrating, and I don’t feel like my concerns were taken seriously. Unfortunately, I can’t recommend this dealership based on my experience.
• MM

  Misty M

  2 days ago
  5.0
  ⭐⭐⭐⭐⭐ Five stars to the Service Department at Ford of Port Richey, especially George X.! George has been absolutely outstanding every time I've brought my vehicle in. His expert knowledge, professionalism, and genuine willingness to help make every service visit easy and stress-free. He takes the time to explain everything, keeps me informed, and always makes sure I'm taken care of. Great customer service is hard to find these days, and George consistently delivers it. Thank you for all of your help—I truly appreciate it! Highly recommend both George and the Service Department at Ford of Port Richey.
• CK

  Christina Kondik

  Jun 30, 2026
  5.0
  Hayden provided outstanding service from start to finish. Even though I ultimately didn’t purchase due to timing and personal circumstances (nothing related to the dealership), he was patient, knowledgeable, and never once used a high-pressure sales approach. He met with me multiple times, answered all of my questions, gave me space to browse when I wanted it, and walked me through several lease and finance options without making me feel rushed or pressured. As a woman shopping for a vehicle, I especially appreciated that I never felt talked down to or taken advantage of. Hayden was professional, respectful, and genuinely focused on helping me make the decision that was right for me—not just making a sale. I wouldn’t hesitate to recommend him to anyone looking for a stress-free car-buying experience.
• OC

  olivia chase

  Jun 26, 2026
  1.0
  Unfortunately had a bad experience. I’m 31 yr old female and went to Ford to find a replacement vehicle after a car accident. Was 100% taken advantage of and given a horrible deal. My credit score was >800 and was given an outrageous APR. Was told I was given an employee discount for a July 4th special which ended up not being true. My new car wasn’t cleaned before leaving the lot even though they charged me for that. My advice to anyone in a similar situation, please do research beforehand and do not rely on staff to help guide you through the car buying experience. And do not use this dealership. The stereotype of a grimy salesman is what you are working with. Worked with Joey and Jesse. Disappointed that in addition to the hardship from the accident, Ford did not make the experience any easier. Edit: After I left my previous Google review, I spoke with one of the managers, Christian, who told me that the extra coverage I had been charged for could be removed. After not hearing back for few days, I reached out again and was then told that they would not be removing it after all. I hope sharing my experience helps someone else avoid a similar frustrating situation. It’s disappointing that what should have been an exciting purchase has instead become associated with such a negative experience. Based on my experience, I cannot recommend doing business here. I do not believe they have handled this situation with honesty or integrity.
• CP

  Chelsea Pacheco

  Jun 25, 2026
  2.0
  I purchased a new Bronco this past Saturday. The salesperson was awesome and my experience on the day of purchase was great. Unfortunately, since the purchase it’s been aggravating. Specifically, the window sticker states the vehicle comes with tint. Upon first sight of the vehicle it was evident there was no tint. It was initially stated by the salesperson that an appointment would be scheduled to have it completed. Since then I’ve received inconsistent responses ranging from staff being off/unavailable/unreachable, staff being unable to tint the rear window, being busy, short-staffed, etc. It was eventually discussed that the tint specialist was unable to do the tint at all and a third party would be used. I was then advised that the general manager got involved. As of the writing of this review, I have received no follow up and no definite answer… leading me to believe it won’t get done as initially promised. It’s been frustrating to go from having a good experience on the day of, to this. ***UPDATE*** 07/02/2026 On 06/26/2026, I was advised that the third party vendor is expecting to hear from me to schedule a day to install the tint. Information regarding what I wanted completed was provided to the salesperson. I spoke with the third party vendor and scheduled an appointment to have the tint installed on 07/01/2026. The third party vendor arrived the morning of 07/01/2026 for tint installation. I advised him that I would be at work and that my roommate would be present during this time. A few hours later I followed up with the third party vendor since I hadn’t received any updates. The third party vendor advised that the tint was completed. When I asked for pictures of the completed work, he advised that he doesn’t provide pictures. I was later advised by my roommate that only the driver and passenger windows were tinted, which was not what I told the salesperson. Additionally, the percentage was not what I requested either. I immediately notified the salesperson and the General Manager of the above information. It was then advised by the salesperson that a reimbursement would be provided so that I can seek tint installation on my own. It was also advised that both the dealership and the third party vendor would not be able to install the tint percentage that I requested on the day of the purchase. This information should have been made known right from the start, which would have prevented any of this from happening. Transparency is important. If a customer’s request is unable to be provided, then I (1) should be told from the start and (2) I shouldn’t be charged for a service that was known from the start that it couldn’t be completed. As of the writing of this update, I have yet to receive the reimbursement. I attempted to get an update from the salesperson regarding this, with no response.