Tommy's Express® Car Wash

Reviews

• AT

  Alejandro Torres

  5 days ago
  5.0
  Best service ever! English is my second language, and in English I couldn't explain what I needed, but there was a guy named Juan who helped me in Spanish when I was struggling! I even signed up for a package that I didn't think I would want because I wanted to only do a one-time clean but I ended up signing up because of him! Gracias por todo Juan! Dios té bendiga!
• JA

  Jay Alejandro

  5 days ago
  5.0
  We own a small pool company, and our truck had really been through it because we go on the highway a lot and we needed a lot of things buffed out, and we needed the right cleaning done to it. We didn't know exactly which things to select and what we needed, but we explained what we needed for our truck to not look horrible so that it can look professional when we pull up to our customers houses. There was a guy named Juan there, he helped us through the whole thing and he was awesome and very knowledgeable. Even though our truck is a 2015, it came out looking next to brand new because of his guidance! Give this guy a raise! He's awesome! Thank you Juan!!!
• JS

  Johnathan Sanders

  5 days ago
  5.0
  Juan was very helpful, I didn't know what I needed to get my truck cleaned because I had more love bugs than paint and was worried that I wouldn't be able to get the windshield clean, he walked me through what package to sign up for and now I am definitely a returning member. Returning member. Thank you so much for all of your help Juan. I hope that your management is taking good care of you, and I really hope you get frequently recognized for how above and beyond you go! Go! Also, thank you for letting me know that vacuum 14 has the best pull, you really saved my floor mats and carpet! Thank you Juan and thank you Tommy's Express!!!
• TT

  Tom

  May 13, 2026
  1.0
  Recently joined. Used car wash for the second time and the equipment ripped off the rear windshield wiper. I filed a claim. I have heard nothing. I have made several trips there since and spoke with the manager. They keep saying the district manager will call me. It has been several weeks now and still no call and no communication from them. BEWARE OF THIS CAR WASH! They will never take responsibility for their actions or equipment.
• JJ

  Joyce Jones

  Apr 28, 2026
  1.0
  I’m disappointed to have to write this, but I feel it’s necessary. I’ve been a loyal member of Tommy’s Express for four years and have never had any issues—until now. On 4/24/26, I went through the wash and noticed when I got home that a body panel on my vehicle had been bent. I immediately returned to the location, spoke with a manager, and filed a report. I was told I would receive a call within an hour with next steps. That call never came. It has now been four days, and despite multiple follow-up calls, I’ve only received vague responses with no resolution. Today, I was told they are unsure how to proceed because I had already left the property, and that I would need to wait for the district manager to return from PTO—potentially another two weeks. I am trying to remain patient and hopeful that this will be handled appropriately. I will update this review once I receive clear communication and a resolution.

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