Kia of Port Charlotte

Reviews

• AM

  Andrew Morgan

  1 day ago
  1.0
  If I could give zero stars I would. This is the worst post sales service we have ever had. You can read my wife’s review below. We have called multiple times and have been told that we will get a call back to you, but met with crickets. You can notice that every review is reviewed by this Michelle from customer relations. She says to send us an email with your concerns, but never replies. Avoid this dealership if buying from out of state. Apparently they use a third-party registration company and they do not talk to each other. So we’re a month out from purchasing our vehicle and we still do not have our vehicle registration. It took over two weeks to get a reply to get an extension on our temporary license plates. We were told that they were only allowed to give one extension on the temporary license plates. So if we don’t have our registration in the next 30 days, we will not be able to drive our brand new 2027 Kia Telluride hybrid until they get their shit together. If you think sending emails to the GM, your sales person and and finance you will get anywhere you are incorrect. We have emailed Michelle, and we have been met with crickets from her as well.
• CM

  Courtney Morgan

  3 days ago
  1.0
  I would not recommend purchasing a vehicle from this dealership. The buying process itself was smooth, but everything after the sale has been extremely disappointing. I purchased my vehicle on June 10 and paid all title, registration, and licensing fees at the time of purchase. Almost 30 days later, the paperwork still had not been submitted to my local county office, putting me at risk of being unable to legally drive my vehicle once my temporary tag expired. Communication was poor throughout the process. I have contacted the dealership multiple times with unreturned phone calls and emails when asking for an update on my registration. I also had to contact them multiple times about the wrong email address they were sending information to, even though I was assured the email had been corrected when completing the paperwork. I had to repeatedly reach out for updates, and only after persistent follow-up did I receive an apology. I was told the dealership uses a third-party registration processor that “typically takes more than 30 days,” which is concerning and not something that was disclosed before the sale. As a customer, I should not have to chase down basic information after spending thousands of dollars on a vehicle. I expected the dealership to handle the title and registration process promptly and keep me informed if delays occurred. If you’re buying from out of state, I would encourage you to ask detailed questions about how your registration will be processed and get everything in writing before signing.
• JP

  Joy P

  4 days ago
  1.0
  Let me preface this by saying I have NEVER given a bad review in my life. I purchased 2 brand new cars from this dealership because the salesman (who is no longer there) was SO nice and helpful and responsive. I had 2 complementary oil changes and after my second oil change I found (a few months later) that someone from service had taken my wheel lock kit that I received with the new car and not returned it. I found this out because I went to Firestone to get a nail removed and there was no wheel lock where I had it in the glove compartment. So I had to return to Kia service to try and get it back. After being shuffled around (45 min) I finally was given an old wheel lock. Last week I found another nail and retuned to Firestone. They told me to check with the dealer to see if I had some type of roadside service that may replace the tire for free. So I called service. After 25 min on hold I email a service rep who gave me her card previously. No response. I called again next day and got her on the phone and was told I’d get a call back soon. Next day no call so I emailed again and she told me she gave my info to Finance and they would call soon. Next day still no call so I called finance and spoke to someone who had no idea what I was talking about with the roadside service even after I read him the wording from the Kia website stating I would receive a new tire because I was in the time frame allowed. Again he said he had no clue what I was talking about and told me I needed to call service (which is where I started). I will now contact any other dealer (Cape coral is closest) to see if they will help me or at least answer my question. Such poor customer service. Once they sell you the car they just don’t seem like they want to service you. Very disappointing.
• LA

  Logan Andersch

  Jul 3, 2026
  1.0
  i bought my Kia forte 2020 back in 2020 and ive loved the car since then. unfortunately the AC has been an issue with it and today I decided to take it to the service center to have it checked out. it only took the service team a few hours to find the issue and unfortunately its quite an expensive and difficult repair. while I was at the dealership, I was approached by Kyle who offered me a pre-certified 2025 car that would have a lower monthly payment, a new warranty, and no down payment required for it. while the car wasnt the car for me, Kyle was respectful in my decision to pass on the vehicle and I do appreciate the fact that he tried to meet all of my requirements for a new car. that being said, I was very unimpressed with the unprofessional behavior displayed by the service center representative we spoke to in attempt to get my kia forte 2020 back as well as pay for the services that were already done. the representative was sitting at a desk with a Pikachu sticky note next to her and when we asked to try to pay for the services already done, she sighed in annoyance and tried to pull up our file. after typing on her computer, she said that she could not bring up the file on my car because someone else was in it and didnt log out of it (?) and the technician that worked on my car already left for the day. to further add insult to injury, she said that she had no idea where my car key even was. why couldnt a manager be requested to intervene and why wouldnt the remaining service desk rep know where the keys are? this genuinely frustrated me as if I didnt have a ride to get me home before hand, I wouldn't have a way to get home. i dont know if i want to try to purchase another Kia after this issue with my current car and this interaction with the service rep really disappointed me.
• TP

  Tatiana Paez

  Jul 3, 2026
  1.0
  I just wanted start by saying that I have never ever been lied to and treated so poorly . I called had Nick supposedly sales manager give me a great deal on a mustang my husband is been looking for . Drove from Tampa . 1 the car had nothing but the check engine light on yes am saying the “check engine light not with just a simple code but 3’of them . Then ask for nick the sales manager that got me all the way there . Not existent . Instead I got their sale hosting guy Alex by the way who is the most rude person I ever meet in my life hosting a sale not just my car . Asked for a discount on the car they lower 300 hundred dollars . This was like the biggest joke that has been play in my life . I am so disappointed drive there because I thought being a big dealer chip I will deal with respected people . Instead I was played with . I had to come back in here to take my star off because this doesn’t end . I was contacted by the dealer because someone was gonna run our concerns with a “manager “ and where never contacted instead we keep getting messages from someone there telling us the same thing . Wrote a email to the person below in this response got no response back not even the general manager this is just unbelievable. By the way I didn’t put it in here but the codes in the car were deleted and to tried to tell us the car was ok . Till we asked to test drive it again and proved they were not . See the photos attached that the apology we got . No where it saids they have a car for sale broken with an engine light on with 3 codes .