Pete Moore Chevrolet, INC.

Reviews

• MJ

  Mike Jordan

  4 days ago
  1.0
  Always had oil changed there from the day I bought my truck. 2020 Silverado 2500 broke a serpentine belt had it towed to pete more on a thursday called before it was towed y'all where closed when it arrived. The next morning I came up looked under the hood and spotted the belt was broken. Y'all hadn't looked at it yet . Went in told Artie what I seen he said it would be a couple of days before y'all could look. I called a towing service and had it pulled before the truck was there he talked to his boss he told me to stop tow truck and y'all can look at it in a couple hours. That is no way to do business had it towed and fixed same day.
• LV

  Louis Vallejo

  Aug 26, 2026
  5.0
  On 25 Aug 2026, I went on a last minute oil change for my 2023 Silverado. Due to my work schedule, I found Pete Moore was able to schedule me in for service, which was convenient. Upon arrival I made contact with service representative , Artie, who was very courteous and professional. Once he checked me in, I went to the customer lounge and within a short time, my vehicle was ready. To check out was quick and easy. Thank you for the quick and efficient service
• RH

  Richard Hromas

  Aug 24, 2026
  3.0
  I hesitate to rate this visit since our previous visits have gone well, but I’ve received multiple requests. I made an appointment online for an 8:30 AM oil change on a Saturday. My wife and I had a 10AM obligation, but I felt from previous visits there would be plenty of time. I was notified before the appointment that there was a scheduling error and my appointment was moved to 9:15. We arrived at about 8:50, hopeful that we could get done early for things to work for us, but apparently Saturdays aren’t the same experience as weekdays. There was only one overworked service manager who seemed somewhat stressed. We made it out a few minutes before 11AM. We’ll stay away from weekends.
• DA

  Demetri Atkins

  Aug 18, 2026
  5.0
  I've always had a great experience with Peete Moore service center. Ms Maryland is always very pleasant. The service techs are quick, accurate and there's never a surprise when your vehicle is being serviced. They make it where you are involved in every aspect of your vehicle being serviced. I especially like the cleanliness of my vehicle after it's been serviced...as I am a person who keeps my vehicle spotless.
• JM

  Joe & Karen Myers

  Aug 16, 2026
  2.0
  My entire experience was horrible from drop off to pick up! I was very disappointed in the manner the service advisor, Artie, handled my service experience. My daughter dropped off my 2008 Chevy Impala on Monday, July 13th. Artie had previously, about a month earlier, given me an estimate on an oil pain gasket and the time frame of about one week to do the repairs. I decided to have the work done while I was on vacation. When my daughter dropped off the car, she told Artie he had already given us an estimate. He looked for the estimate, but couldn't find it. He told her that the mechanics would have to diagnose the car before he could give her another estimate and it would cost an additional $150.00. My daughter agreed to the additional charge because she had already made arrangements to drop it off at Pete Moore, which is at least a 40 minute drive from our house in Cantonment, and because Artie implied that he couldn't give an estimate nor proceed with any repairs without a diagnosis from one of their mechanics, even though another reputable shop had diagnosed the oil pan leak; however, that shop didn't do that particular job. Artie also asked if we had made an appointment. My daughter asked if she needed one, but he said no, it was fine. So, she signed the paperwork and left the car. On Friday, July 17th, one week after dropping the car off, my daughter called and asked Artie if he had any news on the car. He said "No, the mechanics hadn't had a chance to look at it yet and the mechanics needed to get back on their game on Monday ". No apologies or explanations were given. On Tuesday, July 21st, my daughter finally received a call confirming that the oil pan gasket was leaking, and the engine mount needed replaced and it needed an alignment. After receiving the estimate, and authorizing the work, my daughter asked for a time frame on when the car would be ready for pickup. Artie said Thursday, July 23rd or Friday, July 24th. On Friday, July 24th, my daughter called to see if the car was ready. Artie said "no, it wasn't ", again no apologies or explanations were given as to the delay nor did he give a new estimate on when it would be ready for pickup. He just said "he would call when it's ready. " Finally, on Thursday, July 30th, almost 15 days after dropping off the car, Artie left a message that the car was ready to be picked up. My daughter picked up the car. However, the next day the change engine oil light came on and the mechanic had not put a new oil change sticker in the car. My daughter called Artie and explained the oil change light needed reset and I needed a new oil change sticker in her message. Artie never returned her call and my daughter ended up resetting the light herself. Customer service is still "a big deal"! Even if the repairs done were done right; the fact that no efforts to keep my daughter informed, the extended time the car was in the shop with no apologies and no returned call after the vehicle was picked up is enough of a reason for me to post a bad review and to not want to do business with Pete Moore again!

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