Pete Moore Chevrolet, INC.

Reviews

• RU

  Robert Underwood

  1 day ago
  2.0
  I purchased a 2025 Corvette Z06 3LZ from Pete Moore Chevrolet remotely and had the vehicle independently inspected prior to purchase. Overall, Jeff Lee was professional throughout the transaction, handled what was expected of him, and thanked me for my business. Unfortunately, the condition in which the vehicle was ultimately delivered significantly overshadowed an otherwise satisfactory sales experience. My primary concern is the dashboard. The leather across multiple areas of the dash is very obviously bubbling/separating and appears to require warranty repair. This is not a small scratch or an obscure defect that would be difficult to notice. The vehicle had been in Pete Moore Chevrolet's inventory and care for an extended period, yet I was told no one at the dealership noticed it. Importantly, photographs taken by the independent inspection company and again by the transport company at pickup show that the condition existed before the vehicle left the dealership. I am not suggesting that anyone intentionally concealed the problem because I have no evidence of that. What I can say is that it is difficult to understand how such a noticeable defect went unidentified while the vehicle was in the dealership's possession. The independent inspection company also bears responsibility here. I specifically hired them to perform a thorough inspection, including the interior, and they failed to call this to my attention despite one of their own photographs showing evidence of the bubbling. That issue will be addressed separately with them. After delivery, Jeff advised me that the dashboard should be covered under the Chevrolet warranty (yet to be confirmed), which I appreciate. However, no further assistance with the repair was offered. This is something that should have been handled and taken care of by the Pete Moore team long before I ever expressed interest in the vehicle. I am now responsible for spending my own time taking the vehicle to another Chevrolet dealership, documenting the problem, obtaining warranty approval and having repairs performed— again this is something that could have been addressed before the vehicle was ever shipped to me. The final delivery preparation also could have been better. The vehicle was clean and everything that was supposed to accompany it appears to have been present, but the Z06 arrived with less than half a tank of fuel. On a vehicle at this price point, a full tank at delivery seems like a very basic courtesy and an easy opportunity for the dealership to leave a better final impression. Remote purchases obviously place additional responsibility on the buyer, and I learned something from this transaction as well: in the future, regardless of whether I am paying for an independent inspection, I will require a complete video walkthrough of any vehicle before finalizing a remote purchase. I don't consider the entire transaction negative, and I have no issue saying that Jeff was professional during the sales process. But when purchasing a vehicle of this caliber, attention to condition and final delivery matters. Having an obvious pre-existing dashboard defect arrive with the vehicle—and then having to spend my own time resolving it under warranty—substantially detracted from what otherwise would have been a very enjoyable purchase experience. We later attempted to speak with Jeff regarding the warranty work being taken care of and handled by them, but told nothing can be done on their end and must be handled by us. The conversation continued and ended in what appears to be a hang up mid conversation. Added photos later, was not able to originally for some reason on googles' end.
• MJ

  Mike Jordan

  5 days ago
  1.0
  Always had oil changed there from the day I bought my truck. 2020 Silverado 2500 broke a serpentine belt had it towed to pete more on a thursday called before it was towed y'all where closed when it arrived. The next morning I came up looked under the hood and spotted the belt was broken. Y'all hadn't looked at it yet . Went in told Artie what I seen he said it would be a couple of days before y'all could look. I called a towing service and had it pulled before the truck was there he talked to his boss he told me to stop tow truck and y'all can look at it in a couple hours. That is no way to do business had it towed and fixed same day.
• LV

  Louis Vallejo

  Aug 26, 2026
  5.0
  On 25 Aug 2026, I went on a last minute oil change for my 2023 Silverado. Due to my work schedule, I found Pete Moore was able to schedule me in for service, which was convenient. Upon arrival I made contact with service representative , Artie, who was very courteous and professional. Once he checked me in, I went to the customer lounge and within a short time, my vehicle was ready. To check out was quick and easy. Thank you for the quick and efficient service
• RH

  Richard Hromas

  Aug 24, 2026
  3.0
  I hesitate to rate this visit since our previous visits have gone well, but I’ve received multiple requests. I made an appointment online for an 8:30 AM oil change on a Saturday. My wife and I had a 10AM obligation, but I felt from previous visits there would be plenty of time. I was notified before the appointment that there was a scheduling error and my appointment was moved to 9:15. We arrived at about 8:50, hopeful that we could get done early for things to work for us, but apparently Saturdays aren’t the same experience as weekdays. There was only one overworked service manager who seemed somewhat stressed. We made it out a few minutes before 11AM. We’ll stay away from weekends.
• JM

  Joe & Karen Myers

  Aug 16, 2026
  2.0
  My entire experience was horrible from drop off to pick up! I was very disappointed in the manner the service advisor, Artie, handled my service experience. My daughter dropped off my 2008 Chevy Impala on Monday, July 13th. Artie had previously, about a month earlier, given me an estimate on an oil pain gasket and the time frame of about one week to do the repairs. I decided to have the work done while I was on vacation. When my daughter dropped off the car, she told Artie he had already given us an estimate. He looked for the estimate, but couldn't find it. He told her that the mechanics would have to diagnose the car before he could give her another estimate and it would cost an additional $150.00. My daughter agreed to the additional charge because she had already made arrangements to drop it off at Pete Moore, which is at least a 40 minute drive from our house in Cantonment, and because Artie implied that he couldn't give an estimate nor proceed with any repairs without a diagnosis from one of their mechanics, even though another reputable shop had diagnosed the oil pan leak; however, that shop didn't do that particular job. Artie also asked if we had made an appointment. My daughter asked if she needed one, but he said no, it was fine. So, she signed the paperwork and left the car. On Friday, July 17th, one week after dropping the car off, my daughter called and asked Artie if he had any news on the car. He said "No, the mechanics hadn't had a chance to look at it yet and the mechanics needed to get back on their game on Monday ". No apologies or explanations were given. On Tuesday, July 21st, my daughter finally received a call confirming that the oil pan gasket was leaking, and the engine mount needed replaced and it needed an alignment. After receiving the estimate, and authorizing the work, my daughter asked for a time frame on when the car would be ready for pickup. Artie said Thursday, July 23rd or Friday, July 24th. On Friday, July 24th, my daughter called to see if the car was ready. Artie said "no, it wasn't ", again no apologies or explanations were given as to the delay nor did he give a new estimate on when it would be ready for pickup. He just said "he would call when it's ready. " Finally, on Thursday, July 30th, almost 15 days after dropping off the car, Artie left a message that the car was ready to be picked up. My daughter picked up the car. However, the next day the change engine oil light came on and the mechanic had not put a new oil change sticker in the car. My daughter called Artie and explained the oil change light needed reset and I needed a new oil change sticker in her message. Artie never returned her call and my daughter ended up resetting the light herself. Customer service is still "a big deal"! Even if the repairs done were done right; the fact that no efforts to keep my daughter informed, the extended time the car was in the shop with no apologies and no returned call after the vehicle was picked up is enough of a reason for me to post a bad review and to not want to do business with Pete Moore again!

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