Enterprise Rent-A-Car

Reviews

• CC

  Crystal Crenshaw

  2 days ago
  1.0
  After going back and forth with this company and state farm for a rental after being in an accident, issues still persisted. I ended up being charged almost $700 that insurance was supposed to take care of because the assistant behind the counter cannot listen. I was asking what needed to be done since I did NOT want my card charged and he ran it anyways and said it went through and I would have to wait for a reimbursement check. Very unprofessional and unhelpful.
• SL

  S Lecon

  May 10, 2026
  5.0
  I always use Enterprise, last few have been at Pensacola Blvd location. Always great, in and out, no muss, no fuss, every time. My most recent visit was even better, Solomon Colvin made the return simple and easy peasy, awesome rep!
• ZG

  Z Grant

  May 8, 2026
  5.0
  Enterprise made it so easy to rent a car for the week! I made a reservation online and was in and out in less than 20 minutes. No hassle; no hidden fees. All of the employees were really nice and helpful. Shoutout to Solomon for his kindness and dependability!
• AR

  Ann Ruryk

  May 5, 2026
  1.0
  Never rent anything from Enterprise. First, they rented me an SUV that reeks of pot and have "shake" all over the driver's seat causing me to be at risk of geting pulled over and arrested or getting fired because the smell got all over my clothes. When I tried to complain about it, all the assistant manager did was offer a free upgrade next time I rent a car again. Why the hell would I do that? Then Enterprise decided to run my credit card without my authorization because I went through the toll gate and charged me double for it! Tried to call to get a manager on the phone but noone would answer the phone. I need the general manager to call me before I call BBB and take this issue to the courthouse.
• JP

  Joe Papa

  Apr 29, 2026
  3.0
  No cars at the airport in Pensacola where I booked the car so Eneterprise moved my reservation to a location 10 miles away. I had to spend $50 extra on Ubers to get from the airport and back to the airport. They said if I left the car at the airport they would charge me a $300 fee. Finally when I got my car the was a quarter tank of gas in the tank and I filled the tank and only used a quarter tank so basically I lost a half tank and the car kept reminding me that there was no washer fluid. Maybe you should revisit putting more cars and more employees at your locations. Thanks

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