Enterprise Rent-A-Car

Reviews

• JM

  Jenner Marcucci

  Aug 25, 2026
  5.0
  I have a brand-new Kia Telluride that was involved in a hit-and-run. GEICO handled the claim (outstandingly, I should add) and arranged my rental through Enterprise Palm Harbor. I’ve rented from Enterprise many times and have had similarly great experiences at their Tarpon Springs/Clearwater locations. This experience showed me again why I keep coming back. When I first walked into Palm Harbor, several customers were visibly upset. I watched Evan, one of the managers, handle each person with patience, kindness, and remarkable composure. I work in leadership development and teach emotional intelligence—and what I witnessed was a textbook example of it. It’s easy to provide great service when everything is going well; the real test is how you respond when it isn’t. My repair took longer than expected, and Enterprise was incredibly flexible extending my rental. When a small windshield chip appeared, they could have charged me but instead showed understanding and discretion. When my Telluride was finally ready, Enterprise even provided a complimentary ride to the collision center. Steve, my driver, was terrific. Finally, while returning the vehicle, I overheard Lily, the branch manager, dealing with a caller who had become threatening. She remained calm, professional, and kind and successfully diffused a very difficult situation. Again—exceptional emotional intelligence under pressure. What impressed me most is that this wasn’t one great interaction. It was a pattern. Lily, Evan, and Steve deserve recognition. They demonstrated professionalism, judgment, flexibility, and genuine care. GEICO made a frustrating claim remarkably easy, and Enterprise turned it into an experience that earned my loyalty. GEICO may have sent me to Enterprise this time, but Enterprise has made me a customer for life.
• MD

  Melinda Depetris

  Aug 21, 2026
  1.0
  Enterprise in Palm Harbor, Florida. I had rented a vehicle in Myrtle Beach, SC Rental Agreement. This Van was rented to transport my disabled father to my home in Florida. My father has Demetia so I rented the vehicle for 2 days In case there were any complication along my road trip. I made a slight error in booking and did not place the correct return location. Myrtle Beach advise me it wouldn't be an issue and not to worry it would be a minor adjustment in the price. I was told there was damage the van prior to the rental and it was minor wear and tear and was already noted along with the 1\2 tank of fuel and to have a safe trip with my father. On August 17, 2026 I attempted to return the vehicle at the location above at or on approximately 8:45 am. Upon entering the building I saw a young woman and addressed her with a good morning. I stated I am her to return a van I rented in Myrtle Beach I am returning it with a ½ tank, and I was told I could return it to my nearest location which is near Clearwater. This young Lady than said well this is not Clearwater you can take it there; this is Palm Harbor. I than explained well this location is the closes to my home and I would like She told me she need to check the vehicle; I proceeded to follow her as she did her inspection I walked within a 3 feet distance. At this point she yelled at me and told me that I need to stand on the sidewalk by the door of the entrance. She than told me there was damage on the roof of the van. I told her it must be noted; I also never used the roof. She stated WELL WE WILL HAVE TO SEE ABOUT THAT. At this point we both entered the building and she went behind the desk and said you're done: you're all checked in. I asked, can you clarify that the damage on the roof was noted. She stated yes, it was. I than asked to get a receipt to show that I have returned the vehicle a day early and on time. She Said No that's up to Myrtle Beach. I said ok and left the location. 10 mins. In to my journey home. I received a text message from Enterprise stating a reminder that my vehicle was due at 9am on the 18th of August. This immediately made me call Myrtle Beach to confirm a receipt When speaking with them, I was informed that my vehicle did not show it was returned and could not close out the rental. I asked her what should I do? Can you call them? Should I return to the location? She said I will call and if you're not too far away return Which I did. I was still on the phone she had me on hold. I enter the building and Asked nicely why my rental was not checked in as I was told. The same young lady yelled at me and said just like I told the Lady on the phone from Myrtle Beach location that I have to wait so you're not charged with damages. I stated you previously told me damages were already noted before rental and you previously stated it was checked in. At this point she was agitated and I asked to speak to the Manager because she had been rude to me since I had arrived previously. She stated I am the Manger. I said okay, " Can I speak to your superior and she screamed, " I am my superior. I asked for her name she stated my name is Manager. I than looked for a business card on the counter and none where to be found. She than told me I was on private property and need to leave immediately that I was trespassing and she than dialed 911 and said to the police I was harassing her. At this point my husband took a picture of her for identifying purpose and she told him you are not allowed to take pictures of 3 parties and hid behind a plant, then tried reaching for his phone to delete his picture. My husband and I left the location. Mary was still on the phone and could not believe the way this woman had conducted herself. No business cards on display so she may treat customers with disrespect and not be held for the consequences? I have never in my life ever been treated so badly and seen such unprofessionalism. I have contact corporate and awaiting a response.
• CS

  Cammy Severinghaus

  Aug 21, 2026
  1.0
  I went to rent on August 16th at noon, spoke to a nice man on the phone and he quoted me 100.00 dollars for two days.Upon our arrival a woman with long brown hair said that she was the only one answering the phones and that it must of been her which it wasn’t. She was very abrupt, we just moved here and our car was being delivered in a day or so. My husband is Disabled and it was effort enough for him to hobble in at 76, we both had debits cards and she said we needed a credit card so I went outside to get my brother in law who immediately was paying for us. Her whole vibe was rude like we were putting her put as customers only wanting to rent a car. She then said to my brother in law that it was 200.00 a day and I said I was quoted by a gentleman over the phone that it was 100.00 for 2 days, she said WELL DO YOU HAVE A RESERVATION and I quickly replied, I came right down as the gentleman said and he also said there were plenty of car! She then said I CANNOT HELP YOU, YOU KEEP COMING AT ME! I Said I am not coming at you, I’m only asking about the discrepancy in price. She then said LEAVE IMMEDIATELY. Horrible experience and treatment toward the elderly that are disabled and first experience doing business in Florida as we just moved here!!My husband now in enormous pain said , where do we wait for the car, we then said, SHE’S KICKING US OUT ??!! He was in shock and we went down the street to Avis. She was lying straight to our faces and gouging the price. She should be fired, I’d say she has no regard for the Disabled or the Eldetly!
• AG

  Ashley Goddard

  Aug 7, 2026
  1.0
  Our rental vehicle suffered a major electrical failure while we were on vacation with our family of seven. The van would no longer shift into Drive, displayed multiple service warnings, transmission warnings, loss of air-conditioning, turning in and off random electrical items like the wipers began operating on their own. Enterprise arranged an Uber to take part of our family to the branch, but refused to release the replacement vehicle until the disabled rental was physically back in their possession. Refused to send an employee to wait for the tow company making us wait. That left the rest of our family including 4 children stranded with the disabled vehicle for more than four hours waiting for a tow truck. By the time the tow truck arrived, our entire beach day was lost. I understand vehicles can break down, but I was disappointed by how the situation was handled. A family with children was split up for hours, and there didn't seem to be any flexibility to help us get back on our vacation sooner.
• MG

  Michael Goddard

  Aug 7, 2026
  1.0
  Absolutely unacceptable customer service. Our rental vehicle broke down while we were on vacation with a vehicle full of luggage. We called Enterprise, and over the phone we were told that all they had to do was Uber us to the nearest Enterprise location, where we would be given another vehicle so we could continue our trip to pick up my wife, our four kids, and all of our luggage. After paying for the Uber and arriving at the Enterprise branch, we were told something completely different. They refused to release another rental until the disabled vehicle was physically in Enterprise's possession. That meant we were essentially stranded and forced to wait over two hours for a tow truck to arrive. To make matters worse, Enterprise said they had no employee available to stay with the disabled vehicle while we exchanged rentals. Instead of helping a family on vacation, they made us sit there and wait because of their internal policy and lack of staffing. The breakdown itself wasn't Enterprise's fault. The way they handled the situation absolutely was. We were given inaccurate information over the phone, wasted time and money, and our entire family's vacation was disrupted because Enterprise couldn't provide a reasonable solution. I expected much better customer service. I won't be renting from Enterprise again.

Frequently Asked Questions About Enterprise Rent-A-Car