Hanania CDJR of Palm Coast

Reviews

• KH

  Kim Hogan

  3 days ago
  1.0
  🚨 BUYER BEWARE — DO NOT RECOMMEND! 🚨 If I could give this dealership negative stars, I absolutely would! I strongly urge anyone considering purchasing a vehicle here to think twice and do their research before making a decision. I purchased a vehicle costing approximately $50,000 with a warranty, only to experience problems within the first week of ownership. I contacted the dealership multiple times, but instead of getting the help I needed, I continued to receive pushback. It wasn't until I experienced a blown tire that they finally inspected the vehicle and informed me that the engine needed to be completely replaced. I purchased coverage specifically to protect myself from situations like this, so I expected the repair to be handled accordingly. However, I was then told that I would have to pay $14,000 out of pocket because their technician had submitted the paperwork too early! Let that sink in: I purchased a vehicle for $50,000 with a warranty, experienced major issues within the first week, and was left facing a $14,000 bill because of a paperwork issue that I believe was beyond my control. What has been most disappointing is the lack of accountability, communication, and willingness to help resolve this situation. At no point did I feel that the dealership took responsibility or made a genuine effort to help me find a fair solution. Buying a vehicle is a major financial commitment, and customers deserve honesty, support, and peace of mind—especially when purchasing a vehicle with a warranty. Unfortunately, that has not been my experience. I would not recommend this dealership based on my experience. Please do your research, carefully review your warranty coverage, and make sure you understand how claims are handled before signing anything. I would hate for another buyer to go through the same frustrating and expensive experience. BUYER BEWARE!
• AH

  Arianna Horsford

  6 days ago
  5.0
  I had an excellent experience working with John (JJ)! He was incredibly knowledgeable, professional, and patient throughout the entire process. He took the time to explain all of the vehicle’s key features in detail, making sure I had a clear understanding of everything it had to offer. What really stood out to me was his willingness to listen to my needs and work with my specific financial situation to put together a deal that genuinely worked for me. I never felt pressured, and he made the entire experience feel smooth, comfortable, and stress-free. It’s clear that JJ truly cares about his customers and wants them to leave feeling confident and happy with their purchase. I highly recommend asking for John (JJ) if you’re looking to buy a vehicle. He went above and beyond, and I couldn’t be happier with the service I received!
• KW

  kimberly watson

  Oct 3, 2026
  1.0
  We bought the truck on Mother's day 4 months ago only to have to bring it in for multiple trouble codes, which the "Technician" had to change the air filters and managed to get the turbo speed sensor under warranty after my husband argued with them. Originally wanted to charge $1,200 for. The air filters should have been changed before buying the truck, and now they want us to replace the differential fluids and transfer case fluid since that is due at 70,000 miles. We bought the truck with over 70,000 miles....so shouldn't that have been done by the dealership before selling it. Anyway, we still had issues with the MAP sensor code and my husband had enough and picked it up anyway. He said he is not paying $125 for someone to remove one screw and an electrical connection. We took it up there thinking they were the experts and quickly learned that my husband can guess just like them in our driveway. Not interested in ever going back there for any service or sales.
• JE

  John Eastmoore

  Oct 1, 2026
  5.0
  I recently purchased my 2026 Ram 1500 Tungsten, and I couldn’t be happier with the entire experience. From the moment I walked in, Summer, my salesperson, and Ryan, the manager, treated me like a new best friend rather than just another customer. They were welcoming, professional, attentive, and genuinely made the whole buying process enjoyable and stress-free. I never felt pressured, and they took the time to make sure I was comfortable and happy with my purchase. The 2026 Ram 1500 Tungsten is an incredible truck, but the experience at the dealership made the purchase even better. Summer and Ryan went above and beyond, and I truly appreciate the way they treated me throughout the entire process. If you’re looking for a dealership where you’ll be treated with respect and feel like more than just a customer, I highly recommend asking for Summer and Ryan. They made this a five-star experience from start to finish!
• NG

  Neil Gruber

  Sep 28, 2026
  5.0
  I could give a negative review, but I won’t. I was there for service getting a key made for my old SRT-4 Caliber. I saw an old H1 turbo diesel turtle back sitting in the lot, and as a ARMY guy, and an H2 owner, I went over to check it out. Summer, a newer sales woman, came up to me and started talking about it. I mentioned that I had three vehicles, and would have to trade one to make room for another. So, I went home with my SRT-4, grabbed the H2, and headed back to the dealership. We took the H1 for a spin, but after driving it, I knew it was more of a weekend toy than daily driver, and I would never trade my H2 for it. But while I was waiting for service earlier, another vehicle had caught my eye as well, a Ram RHO, whatever the heck that is. I thought it was a TRX at first, honestly. I at least knew what that was. (I like the older stuff, and hate all the tech in today’s vehicles, so I stopped paying attention to newer vehicles years ago) I noticed though, that this truck had a real gear selector lever in the center console, instead of the stupid knob on the dash, like the one that had prevented me from buying a Ram Rebel years ago. So, we then took one of those for a spin. It got excellent fuel mileage on the highway, and it had dual wireless phone charging stations. Also, who doesn’t love a good twin turbo straight six? Those three things were enough to make me genuinely interested. Once we returned to the dealership, Summer asked if I wanted to take a look at the numbers. I said sure. What the heck, right? I’m already here. She was very pleasant, but she failed to make sure I loved the truck before she started selling it to me. The thing cost $95K, and had more buttons and technology in it than I even knew what to do with. I wasn’t really sold on the truck, at all, but I did still like it enough to sit down and talk. The Sales Manager stepped in and eventually “made me” agree to finance a truck I wanted to pay cash for, if I were going to buy it, as I still wasn’t even sure. After giving me a bit more for my H2, and giving me the lifetime powertrain warranty “for free,” I agreed to do the credit check. Somehow, she got me approved for this ridiculously priced truck on my income. Granted, I make more money in the stock market than I do at my “real job,” but the banks don’t know that. And I still didn’t know anything about the truck. I just knew I liked it, at least enough to take this mental, 5 hour beat down I had gotten myself into. But it was way beyond anything I needed, or thought I needed, and they kept pushing me. We came to a deal eventually. The finance manager, “Uncle AJ,” was very pleasant and fun. I bought the truck, despite thinking about walking out a couple of times, even after being in the finance office, and not being happy about “the detail job” they obviously rushed and/or didn’t do. But they did fill the truck up with 93 octane, and I appreciated that. Fast forward a couple days, and after having spent some more time with the truck, and getting to know it better, I’m very happy. The massage seats are way better than I anticipated. No, I did not try them before buying the truck. I know, right? And I’m even glad they convinced me to finance it, at least for a few months, so I don’t have to take any money out of the market for this tax year. Had I known more about the truck, or went to the dealership with the plans to buy a truck, I don’t doubt this experience would have been much better. Everyone was very nice there. I was just overwhelmed. Looking back, it was not as bad of an experience as I thought it was while I was enduring it. They seem like a decent dealership, and I would purchase another vehicle there. So, yeah, I could have gone negative with this review, but it turns out I’m very happy. Five stars… for now. Let’s see how service goes. I added the maintenance plan. What the heck was a few more dollars at this point? Lol.