Valvoline Instant Oil Change

Reviews

• LB

  Luiza Brown

  5 days ago
  1.0
  BAD EXPERIENCE at this North Lake Boulevard loation. I paid a premium price of $120 for what should have been a standard, hands-off drive-through oil change while traveling back to Boca Raton, but the service completely violated basic safety and boundary protocols.First, a technician crossed clear professional lines by physically reaching entirely through my driver’s side window, causing unwelcome and completely inappropriate close physical contact with my body. Second, the technician reached in to manipulate my vehicle’s ignition key themselves. In a stay-in-your-car service where the vehicle sits over an open service pit, touching a customer’s keys or controls is a massive insurance liability and a severe violation of safety regulations. Customers are supposed to maintain exclusive control of the vehicle at all times.To make matters worse, the manager on duty witnessed this invasive and improper behavior and did absolutely nothing to intervene or correct the employee. Allowing this to happen as if it is normal protocol shows a complete failure of management supervision and a lack of proper corporate training.Charging premium rates means this store needs to enforce premium standards of conduct, cleanliness, and respect. Both the employee and the management at this location need immediate, comprehensive retraining on customer boundaries and safety compliance. I will never return to this store.
• AC

  Anthon Carciente

  Aug 9, 2026
  1.0
  I had a very concerning experience at this Valvoline location. An employee named Timothy mistakenly put windshield washer fluid into my coolant reservoir. I immediately went back to the location to have the mistake corrected. Instead of taking responsibility and properly resolving the issue, the manager, Christian, told me that it was okay to have both fluids in the coolant reservoir and expected me to pay for the service needed to correct their mistake. I am extremely concerned because my vehicle has been experiencing problems since this incident, and I am now dealing with the potential consequences of something that should never have happened during a routine service. Mistakes can happen, but what matters is how a business takes responsibility and fixes them. In this case, I did not feel that Valvoline took the situation seriously or provided an appropriate solution. I strongly recommend that customers double-check what fluids are being added to their vehicles and make sure the work is done correctly before leaving.
• RV

  rosmery valera

  Aug 9, 2026
  1.0
  Very disappointing experience at Valvoline I had a very concerning experience at this Valvoline location. An employee named Timothy mistakenly put windshield washer fluid into my coolant reservoir. I immediately went back to the location to have the mistake corrected. Instead of taking responsibility and properly resolving the issue, the manager, Christian, told me that it was okay to have both fluids in the coolant reservoir and expected me to pay for the service needed to correct their mistake. I am extremely concerned because my vehicle has been experiencing problems since this incident, and I am now dealing with the potential consequences of something that should never have happened during a routine service. Mistakes can happen, but what matters is how a business takes responsibility and fixes them. In this case, I did not feel that Valvoline took the situation seriously or provided an appropriate solution.
• RV

  Rosmery Valera

  Aug 9, 2026
  1.0
  ⭐ Very disappointing experience at Valvoline I had a very concerning experience at this Valvoline location. An employee named Timothy mistakenly put windshield washer fluid into my coolant reservoir. I immediately went back to the location to have the mistake corrected. Instead of taking responsibility and properly resolving the issue, the manager, Christian, told me that it was okay to have both fluids in the coolant reservoir and expected me to pay for the service needed to correct their mistake. I am extremely concerned because my vehicle has been experiencing problems since this incident, and I am now dealing with the potential consequences of something that should never have happened during a routine service. Mistakes can happen, but what matters is how a business takes responsibility and fixes them. In this case, I did not feel that Valvoline took the situation seriously or provided an appropriate solution.
• PP

  Paul

  Aug 9, 2026
  1.0
  I had a very concerning experience at this Valvoline location. An employee named Timothy mistakenly put windshield washer fluid into my coolant reservoir. I immediately went back to the location to have the mistake corrected. Instead of taking responsibility and properly resolving the issue, the manager, Christian, told me that it was okay to have both fluids in the coolant reservoir and expected me to pay for the service needed to correct their mistake. I am extremely concerned because my vehicle has been experiencing problems since this incident, and I am now dealing with the potential consequences of something that should never have happened during a routine service. Mistakes can happen, but what matters is how a business takes responsibility and fixes them. In this case, I did not feel that Valvoline took the situation seriously or provided an appropriate solution. I strongly recommend that customers double-check what fluids are being added to their vehicles and make sure the work is done correctly before leaving.

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