Valvoline Instant Oil Change

Reviews

• IR

  Ida Rodriguez

  4 days ago
  5.0
  Excelente servicio por parte de Victor en Valvoline. Fue muy amable, profesional y atento durante todo el proceso. Se tomó el tiempo de explicarme todo claramente y se aseguró de que recibiera un servicio rápido y de calidad. Definitivamente hizo que mi experiencia fuera excelente. ¡Muchas gracias, Victor! Lo recomiendo 100%.
• CF

  Crystal Fuentes

  Aug 22, 2026
  5.0
  Victor, Lena, Jayden, and Reshad and the technicians I see when Ever I come for an oil change they are so helpful. The car in front of my had a battery die and you can see the care they had for that family that got stuck in their body language. And when i asked for help they were so nice about it too. They are here to have fun and provide help to the customers and I really appreciate that, so even though this oil change location is pretty far for me I will keep driving back to this one because of their great staff community.
• ML

  Marc Langlois

  Aug 18, 2026
  1.0
  I had an incredibly frustrating and disappointing experience at this location. Despite the shop not being busy, the staff had zero sense of urgency and seemed completely unmotivated. A standard "instant" service turned into a painful 30-minute wait. To make matters worse, another car arrived well after me, but they were serviced and sent on their way before my vehicle was even done.The entire operation felt completely sloppy and unprofessional from start to finish: Broken Equipment & Privacy Concerns: The computer system in my service bay wasn't working, causing the technicians to scramble back and forth between bays. Because their equipment failed, they couldn't scan my car and forced me to dig out my physical registration. Worse, they couldn't scan my coupon from my bay, so the technician actually took my personal phone and walked it over to another computer in a different bay just to try and scan it. Billing Discrepancy: Despite taking my phone to another bay to scan the coupon, the discount was completely missing when I looked at my final receipt. I was overcharged anyway. Careless Workmanship: While waiting, I watched the crew fill fluids on the car in the next bay. They spilled fluid right down the side of that customer's vehicle and left it there without bothering to wipe it clean.Between the technical failures, taking my personal device to another bay, unfair queue handling, overcharging, and watching them dirty other cars, this was an entirely disorganized visit. I will not be returning.
• RG

  RONALD GARCIA

  Aug 18, 2026
  1.0
  La atención pésima! ¡Me acerqué caminando y la reacción hostil y agresiva de una señorita fue decepcionante! Además no permiten bajar del vehículo para estar afuera, primero el calor es sofocante esperando que hagan el proceso, segundo me gusta ver el trabajo de cambio ya que uno no sabe si le ponen el aceite que pidió, si Cambian o no los filtros, no sabes si quedó bien el nivel de aceite, no sabes si de. Redadas usan aceite o filtros Valvoline, no te dejan ver nada, permitiendo que esto se preste para estafas de los empleados o del mismo taller! No tienen un baño para los clientes, uno espera su turno hasta hora y media, metido en un carro bajo sol y calor y no tienen un baño para los clientes! ¡Qué mal servicio! La última vez que fui no se si revisaron los supuestos 18 puntos de inspección, solo gritan entre ellos y no te dicen nada! Terrible de verdad!
• LS

  L San

  Aug 15, 2026
  3.0
  I’ve been coming to this location for oil changes for years with several different vehicles and have always had a good experience. One of the main reasons I continue to come here is because of the convenience and quick drive-through service they advertise. Unfortunately, this visit was very disappointing. They did not have the oil filter needed for my vehicle in stock, and an employee had to leave the location to get one. Considering my vehicle is newer and this was simply a routine oil change, I was surprised that such a basic part wasn’t readily available. What I expected to be a quick 15–30 minute stop turned into more than an hour of sitting in my vehicle, with the engine off and in the heat, waiting for the employee to return with the correct filter. I had specifically chosen this location because I had other errands to complete before work and expected the quick, convenient service I’ve received here in the past. What made the experience even more disappointing was that, despite the significant delay and inconvenience, no compensation, discount, or other accommodation was offered. I understand that occasionally something may be out of stock, but when a business prides itself on fast, drive-through oil changes, having commonly needed parts available—or at least making an effort to acknowledge the customer’s inconvenience when they are not—is an important part of good customer service. Hopefully this was an isolated issue, because until now I’ve always had positive experiences at this location.