Orlando MINI

Reviews

• DM

  Daniel Martin

  2 days ago
  5.0
  This is one of the best experiences I have had in purchasing a vehicle. I was looking for a Mini for my son, and found the vehicle at Orlando Mini. They were great working with my bank and getting all of the paperwork ready so when I came back the next day, everything was ready. I was able to get all of my questions answered and pick the car up in under 45 minutes. Absolutely great experience.
• DM

  Danie Montenegro

  4 days ago
  1.0
  I try not to leave negative reviews, if you don't have anything good to say, don't say anything at all. But today is not that day. I've owned MINIs since 2020 with fantastic service at MINI of Miami and MINI of Wesley Chapel, where I leased my Countryman SE in 2025 and purchased the tire protection package. This was my first visit to MINI of Orlando, and it was one of the first times in my life I felt treated based on my gender instead of as a person. I came in for a slow tire leak, annual maintenance, and a charging issue, my car interrupts charging on my 240V home charger about three times per charge. My advisor Matt immediately blamed my cable, even though the same cable charges my husband's car with zero issues. Dismissed. They kept the car, never sent a single update, I only knew they were charging it from my own app, and OF COURSE it charged to 100% on their charger. That was the whole "diagnosis." First charge back home: interrupted at 20% and again at 80%. Completely unresolved. On the tires, Matt told me, for the first time ever, that the package doesn't cover tires under 5mm, and that I should come in every 2,500 miles because "EVs eat tires." Both fronts "needed" replacement at ~$280 each plus an alignment that's not included. I paid $851.55 on top of the coverage I already pay for monthly. Only later did I find the ONE inspection video I was never walked through. It's too shaky to follow and never shows the tread being measured. The report shows a NAIL, the cause of my leak, which is exactly what a tire protection package is FOR, yet I paid out of pocket. My driver front tire, which I paid to replace, has NO measurement recorded. And my rears measured 5mm and 4mm... and stayed on the car. So under 5mm means immediate replacement on the front, but a 4mm rear is fine to send me home on? Which is it? Meanwhile my husband's Mach-E, bought at the same time, same mileage, including 10,000 highway miles I put on it in one month, measures 8mm. But sure, "EVs eat tires." The loaner was its own mess: offered only if I arrived by 5pm, told at 4:30 when I live 50 minutes away. No offer of MINI's pickup service. Monday, my calls went unanswered all day. When I arrived, another employee said the last loaner was just given out and he couldn't check if one was reserved for me. Matt eventually appeared with it, keys handed over, zero explanation. I was mistreated, misinformed, and taken advantage of. I was considering buying my car at lease-end or leasing another MINI. Not here. I'll drive back to Wesley Chapel, where they once picked my car up from my HOME and left me a loaner, I will never return to MINI of Orlando.
• JD

  Juliann Durden

  5 days ago
  5.0
  Tiffany has always been professional with all of my visits to Orlando; she is the main reason I travel so far to keep up with my service. The tech found an issue with motor mount that I was not aware of and repaired it quickly. The video of diagnosed problem helps to insure needed work!
• TJ

  Tangila Jefferson

  Jul 1, 2026
  5.0
  I love this dealership! 😍 First of all, they did not pressure me at all, for anything. I was shopping around and had met over 20 dealerships and they were the best. And Conner, he felt like family ♥️ Quick to respond, knowledgeable and answered all my questions, and just made me feel special. And I’ve met other MINI dealerships but none like this one
• EE

  Elizabeth

  Jun 24, 2026
  1.0
  I made an appointment here to replace a part on my car that was under warranty. I was told that there would be a fee to determine if the problem was in fact the part that was under warranty and if it was they would negate the price 🤔. I agreed and confirmed the appointment. They knew when I was coming and why. When I arrived for the appointment they reminded me of the terms and I agreed. I waited 3 hours for the evaluation. Then they confirmed the problem was the part that was under warranty, but they said there were other things wrong with my car that came toatotalover$3,000. I explained I just wanted the part under warranty replaced and they told me it wasn't in stock and said I'd have to come back. I traveled 1 1/2 hours to get here. I'm currently sitting in the Orlando mini Cooper dealership waiting for them to replace the part under warranty. They told me they would fill my tank with gas for my inconvenience. We'll see how it turns out.

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