National Car Rental

Reviews

• MM

  moose

  5 days ago
  5.0
  I had left my CPAP machine in my rental upon returning. It was not until i was already checking into the airport for my flight. Once i noticed i hurried and returned to National's car rental area. I explained my situation to the Branch Manager Mehdi. He immediatley got on the walkie , called all outlets in hopes of tracking my CPAP machine. He went far and above to retrieve it and to get me back to Airport on time ,so not to late for my flight. I just wanted to reconize Medhi and the staff at National for showing their dedication to their customers. Very empathetic, professional, caring and responsive. Will defineately choose them again!!! Huge shout out and thanks again to Medhi and the crew at the Orlando International location!!!!
• CK

  Cindy King

  6 days ago
  5.0
  I was flying into Orlando, FL when my plane got diverted to Tampa for a couple of hours due to weather. The taxi service that was supposed to pick me up in Orlando had already waited 2 hours beyond their time and could wait for me no longer, so they left. While I sat in Tampa's airport I made an online reservation for National. I finally got to Orlando, went to the desk, in about 5 minutes I was checked in, I walked across the crosswalk to the parking garage where an attendant showed me where to go, I picked out my car, got in and left. It was that easy. I turned it in the next day to a location near where I was visiting. Parked the car, walked into the facility, answered a few questions, turned in the key, shook the guys hand (which he offered) and I was on my way again. SO EASY. Well done, National!!
• SD

  Sean M Duncan

  Jun 22, 2026
  5.0
  National has been my go-to rental car company for awhile now. The reason isn't because the cars are always awesome (which they normally are) or the price is the cheapest (which it's not)... it's the service. Case in point... I just rented a car for the weekend, and it was less than stellar (prior renter musta been a smoker because the air vents were funky, the rear windshield wiper was busted, and something was broken in the back hatch that rattled around). Before you think I was doing a $10/day hooptie rental here, it was an Audi Q7. Yeah... you'd think it would be stellar. Unfortunately it was not. Here's the key... When I let the National Team know, they did everything to make it right and be sure I was satisfied with the resolution. Specifically, Harry and Diego at the MCO airport drop off were the stars of the show. Thanks fellas! This is why I rent from National. Life isn't always perfect, but when the National team actually cares about making things right, I know I am working with the right company.
• TH

  Tyrone Hicks

  Jun 15, 2026
  1.0
  I am writing to formally complain about the unacceptable service I received at your Tampa Airport location. I rented a Dodge Durango from Orlando International Airport and, while in Tampa, the vehicle's dashboard suddenly went completely black. Concerned for my safety, I drove directly to the Tampa Airport location seeking assistance before attempting the return trip to Orlando. The manager on duty, Joe, acknowledged that this was a known issue with the Dodge Durango and spent approximately 20 minutes unsuccessfully attempting to fix it. After confirming the vehicle had a known defect, he first stated that no replacement vehicles were available, only to later offer a Jeep Compass, a significantly smaller vehicle that was not comparable to the vehicle I had rented. What is most concerning is the manner in which I was treated. Manager Joe was dismissive, unprofessional, and condescending throughout the interaction. Rather than assisting a loyal customer facing a legitimate safety issue, he made me feel as though I was wasting his time. He refused to provide his last name, failed to offer a reasonable solution, and ultimately walked away, leaving me standing beside a disabled vehicle without assistance or direction. As a customer of more than 20 years, I find this treatment unacceptable. I have remained loyal to National because I expected a higher standard of customer service and professionalism. Instead, I was left with a defective vehicle, no meaningful assistance, and a manager who showed little concern for my safety or satisfaction. This experience has seriously damaged my confidence in National Car Rental and has caused me to question whether I should continue doing business with your company. I will also be sharing this experience with my employer, Verizon, as we evaluate our travel providers. Given that I was provided a vehicle with a known defect, experienced significant inconvenience, and was treated in an unprofessional manner, I am requesting a full refund of my rental charges. If a full refund is not possible, I expect National to provide a substantial travel credit that appropriately reflects the seriousness of this situation and my long-standing loyalty to your company. I expect a prompt response and resolution.
• AR

  A-Town Rocket

  Jun 14, 2026
  4.0
  The ONLY reason why I gave it 4, and not 5, stars is because of the EXTREMELY limited selection when I arrived at the pickup location. As an E.C. Executive member, I made my reservation 2 months out and was told to go right to the Executive section and pick my car out. There was no Exec section and the remainder of the vehicles was limited. I was on a trip with my boys for an early "Father's Day" get away. Upon looking at the limited selection, I went and spoke with Joe and told him the only thing I was interested in, given my E.C.E membership, was the Range Rover they had there. I indicated the intent of the trip and that I was not going to wreck it. It took a little convincing but Joe ultimately handed me the keys and said "Go make memories!" The next interaction I had was with Danny at "checkout." As I went to exit, Danny gave me a figure that was $1K higher than my reservation. I pulled up the confirmation email and he did all he could to get the rate rectified. Even going to the extent of having the manager (Natacha (I believe)) come over to try and get it fixed. After about 10 minutes, they were able to get the numbers to match my reservation and sent me on about my way. The last, but certainly not least, pleasant interaction I had was with Clark upon returning the vehicle. He asked how the rental was and if there was any issues during it. I told him I had had to replace the key fob battery, it was low on washing fluid, and that the brakes were a little off. They acted as if the ABS was trying to kick in and were "jumpy" when applied. Never didn't stop but certainly made it more challenging to do so including at an intersection that may have had a red light camera (I'll find out soon enough). As I was just answering his question, I didn't expect anything to come of it and certainly wasn't seeking any form of compensation. Clark offered it anyways. I kindly accepted his offer and thought nothing of it. It was an unnecessary gesture of customer experience improvement and I was perfectly fine even if it had not been offered. Two minutes later he came back up to me, informed me he'd told his manager and that she'd authorized an even larger amount off the rental for the week. It was unprecedented and, again, absolutely above and beyond anything necessary to compete a satisfied customer's experience. Overall, Joe, Danny, Natacha (?), Clark, and his manager, turned minor inconveniences into a phenomenal experience and we certainly made memories! Thank you to all of them!

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