Greenway Ford

Reviews

• CH

  Christina Hensley

  1 day ago
  2.0
  I brought my Ford Explorer to Greenway Ford a few months ago to have the rear seat headrests repaired and to get an oil change while it was there. The service advisor helping me was Robbie. During my visit, he arranged for me to get a ride home and said someone would come pick me up when my vehicle was ready. However, the experience quickly became frustrating. The kept for car for 3 days. Instead of offering a rental vehicle, that was free to me under my warranty, I ended up having to pay for Lyft rides back and forth to work, which was an unnecessary expense that could have been avoided. Unfortunately, the issues continued after that visit. I recently went to Mullanax Ford in Apopka for another oil change and was informed that the splash guard underneath my vehicle was missing. I understand that the splash guard has to be removed during an oil change, but it is expected to be properly reinstalled afterward. The splash guard was on my vehicle before my visit to Greenway Ford, and I was never informed that it was missing or that there was an issue putting it back on. Now I am facing an additional expense of around $200 to replace a part that should have been properly reinstalled during the original service. I believe I should be reimbursed for the Lyft expenses I incurred due to the lack of proper transportation assistance, as well as the cost of replacing the missing splash guard. I trusted Greenway Ford with my vehicle, and the lack of communication, follow-through, and attention to detail has been extremely disappointing. I expected a much higher level of customer service from a dealership. I hope Greenway Ford takes responsibility for these issues and makes this situation right.
• TV

  Tony Ventresca

  2 days ago
  1.0
  Free estimate for a specific problem with catalytic converter then told me I needed brake system flush and rear end leaking. Not a drop of gear oil on my driveway. My truck just came out of service from another dealer less then 5 weeks ago. Estimate was free i ask why are you looking ate other thongs when there is no problem and the other dealership found nothing wrong. At this point I told them.i will pick.my truck up do not do anything to it. Originally they told me there will be a diagnosis fee then it was wave supposedly for a special that was going on. When I arrived to pick up my vehicle they wanted me to sign for things that was not on the original agreement I refuse then they said they would nit give me my keys and release the vehicle which is illegal. I ask for the service manager and was told he was not in after I told them that is illegal. Then she told me let me talk to my manager. I thought he was not in. Service advisor at Greenway Ford works on commission I know this because of e of them apply for my company for employment. Just be honest and you will ho far. I told them.i will ca the police and you can not make me sign we call that extortion. A few minutes later they gave me my keys a release my vehicle hostage.
• CZ

  Chris Ziarek-Rowley

  3 days ago
  1.0
  **Warning** Scammer with the old bait and switch pricing. I'm in the market for a new truck and have been narrowing down my options for awhile. I found one listed at Greenway Ford with the options I wanted at what appeared to be a great price. When I spoke to a salesman, I asked a couple questions about the financing percentages and he was going to have to talk to finance and get back to me. Essentially he said with the discounts they had for that price, it would most likely be their standard rate and not special rate. He wasn't sure on the rates and said the standard rate was 4 to 8% or something like that. That would make the special rate even lower. He said he would find out and call me back. Just as I'm getting ready to drive there to look it over and complete the sale, he calls me back to tell me that their "special" financing rate was over 4%. Which means if I went that route I had the higher interest rate AND lost out on the discounts. But wait....there's more. According to him the price went up $4,000-$5,000 as well. This is the bait and switch I referred to at the beginning. He said he was told that they are having issues changing the price on their website and that the price went up now that the sale has ended. I said that was ridiculous and I wanted him to send me the info on the financing so I could read through it. I also told him that if sales manager was serious about a sale and honor the original pricing then they could call me. Then I was hung up on. Not disconnected. He mumbled something and then hungup before I could respond. Still never got the financing paperwork like he said he'd send over. Ford is a billion dollar company. This should not be an issue in 2026. I've already had 1 other dealership tell me they can reach out to Ford and still secure those deals so I don't understand why that wasn't an option here. Be VERY wary of this dealership. EDIT: The sales guy lied again. It wasn't an increase of $4-5k like his financing people just told him. Just looked and the price jumped up $7k.
• JC

  Jonathan Cox

  4 days ago
  5.0
  When our older vehicle unexpectedly developed major mechanical issues, we suddenly found ourselves needing to purchase another car. After spending several hours researching and visiting dealerships, we ended up at Greenway Ford, where Adonis took the time to answer our questions and show us the vehicles we were interested in. We ultimately decided on a 2019 Ford Fusion Hybrid. Since it was late in the evening, Adonis coordinated a way to hold the vehicle so we could return over the weekend when we had more time to complete the purchase. When we came back, Josh handled the rest of the sale and made the process smooth and straightforward. Everyone we worked with was friendly, professional, and informative. At no point did we feel pressured to purchase additional products or services, even though we ultimately chose to add some. The entire experience was efficient, transparent, and focused on helping us find the right vehicle rather than simply making a sale. Overall, we had a very positive experience and would gladly recommend Greenway Ford to anyone looking for a vehicle.
• GC

  George C

  Jun 22, 2026
  1.0
  I rarely leave negative reviews, but my experience with Greenway Ford has been the worst vehicle purchase experience I’ve ever had. I traded in my Toyota Tacoma for a new truck and was initially told one thing, only to later have Greenway try to charge me an additional $1,000. To make matters worse, I was left without a vehicle for nearly two weeks while everything was being sorted out. When my new truck finally arrived through the transport company Greenway hired, it arrived with a damaged taillight and dents in the tailgate. On top of that, the transport driver demanded $1,700 COD upon delivery, despite the fact that I had already paid Greenway for transportation in advance. I was forced to pay the additional $1,700 just to receive my truck. The truck also arrived with virtually no fuel in it. I immediately had to spend approximately $200 filling the tank. The damaged taillight then cost me another $1,100 to replace through my local Ford dealership because I needed the vehicle repaired. What has been most disappointing is Greenway Ford’s complete lack of customer service after the sale. I have left polite messages for management, sent emails, and given them every opportunity to make things right. Not one manager has returned my calls, responded to my emails, or shown any concern about resolving the issues. The lack of communication has been just as frustrating as the damage and unexpected expenses. I’ve purchased multiple vehicles from out-of-state dealerships over the years and have never experienced anything close to this. Between the extra charges, transportation issues, vehicle damage, lack of fuel, and complete absence of customer support, this has been an absolute nightmare. I gave Greenway Ford every opportunity to address these concerns before leaving this review, but unfortunately they chose not to respond. I would strongly recommend that anyone considering purchasing a vehicle from Greenway Ford proceed with caution.

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