Greenway Ford

Reviews

• RP

  Rebecca Powell

  1 day ago
  1.0
  Honestly, if I could rate this dealership ZERO stars - I would. My time was not only truly wasted but also extremely concerning, especially as a woman. Initially, I was in touch with a salesman - Omar. I was set to see a vehicle on a Friday directly after work and appraise my current vehicle for trade. When I walked in with my child, I was on the phone with my bank in order to speak about financing options through them; I politely remained outside to finish my phone call where I felt like I was being circled by a shark via a salesman that I assumed was who I spoke with in the beginning. To my surprise it wasn't, the salesman was named Travis. Everything was going fine in the beginning. I looked at the original vehicle I was interested in but wasn't keen so I started to look at others. Eventually I went on a test drive with Travis and stated I was interested in a car even though it was above my budget. When Travis came back with the numbers, my vehicle was appraised $6.5k less than another dealership so that was a hard no and stated I would only trade my vehicle if it was for the same appraisal I had already received within 14 days. After stating to Travis I wouldn't accept anything less than that he went to go and speak with upper management. Upon Travis' return, he provided me with yet again another number under what I asked which resulted in another hard no. I explained to Travis there wasn't any way I was going less than what I wanted, I was then asked to sign the appraisal paper if he could get my number to "ensure I do business with them" - I refused so again.. he left. He came back a 3rd time with another offer, again not at what I asked for... I then told Travis he could call me if they could come to a conclusion of an offer of what I wanted but I would like my keys so I may go home and get dinner for me as well as my child. Travis continued to ask me multiple times what could be done to get my business *that night* - I stated multiple times that there wasn't anything happening tonight, I needed to go home, which resulted in me having to ask Travis THREE TIMES to provide me with my keys. He finally went to go and get my keys however it was taking longer than it should've, so I got up to go and physically find him. Instead of grabbing my keys, he was grabbing a person from management as another attempt at keeping my business. I proceeded to ask Travis a FOURTH TIME for my keys, while the manager was asking how they could obtain my business and was told I wanted what I asked for as well as not to have to ask for my keys 4 different times. Upon obtaining my keys and proceeding out to the parking lot, I was then followed by Travis who was still asking what he could do to earn my business. I was yet again adamant that there was no business to be had that night, and he could call me if they came to the number I was seeking. After leaving the dealership, I was called four times in total back-to-back by Robert Gomez, and my initial salesman, Omar which I didn't answer. I then received a text from Omar asking me, "what happened" and why I "didn't like the car" I test drove. I told Omar I was certain he was aware of what happened, however Omar continued to play as if he didn't know. I proceeded to tell Omar what happened, even asking if he would allow his adult daughter to go to this dealership after the treatment I received, to solely obtain a response of "I'm sorry" but "I can make the process smoother for you so when is a good time to come in?" - not a single answer to my question. Ford has been a go-to in my family since the 1960s as my grandfather worked his entire career and retired with Ford, the man was on the team who built the very first Mustang for goodness sakes, all while continuing to be their biggest fan until he passed. I truly thought I would be in good hands, but I was unfortunately extremely let down while simultaneously feeling like I was being held in the building without an option to leave. I would never recommend this dealership to anyone, especially a female.
• CJ

  C. J.

  2 days ago
  1.0
  Today we had a very bad experience at thi dealership, and I want to share this so other people can be careful. Last Saturday, we purchased a used car. The sales representative, John, was amazing from the beginning. He was professional, kind, helpful, and guided us through the entire process. We truly appreciated his service. Unfortunately, the problems started in the finance department. After hours of discussions, they suddenly tried to change the numbers and increase the payment from what was originally discussed. This is something buyers need to watch carefully. If they give you a number at the beginning, make sure that is the exact number you sign for. If not, do not be afraid to walk away. There are many other dealerships and many other cars. At one point, they told us there were “no other financing options available” and that we had to accept the higher payment. We said no and were ready to leave. Then suddenly, they started “finding solutions.” Be careful with this strategy because many dealerships let you take the car home first so you become emotionally attached to it before finalizing the financing. We were told by Jorge that everything would be finalized and processed on Monday. However, Monday came and nothing was done. Then on Friday we received another call saying we needed to return because supposedly a document had not been signed the previous Saturday night. We went back and spent over six hours sitting at the dealership wasting time while they finally ran the credit application properly seven days later. During this process, I called the dealership and asked to speak with the General Manager, Teresa. I was informed that she leaves early on Fridays and does not work weekends. I asked Michelle at the front desk to connect me with whoever was in charge, but the communication was extremely unprofessional and confusing. Eventually, I spoke with Alvaro, who stated he was very busy because they were selling over 400 cars and could not focus too much attention on one deal. While I understand dealerships are busy, customers still deserve honesty, transparency, and respect. Later, Jorge returned with “new numbers,” but once again the loan terms were completely different from what we had originally agreed on Saturday night. When I pointed this out, everyone started passing responsibility to someone else. Nobody wanted to take accountability, even though multiple managers were present during previous conversations. In the end, after hours of frustration, we finally signed the deal exactly the way we originally requested from the beginning. What disappointed me the most was how difficult and stressful the entire process became unnecessarily. Again, John the salesman did a great job, but the finance process and management communication were extremely frustrating. Please be careful when purchasing a vehicle: • Always review every number carefully. • Double-check the loan terms. • Never feel pressured to sign. • Be willing to walk away if something changes unexpectedly. • Do not let emotions make the decision for you. I am sharing this experience simply so other people can protect themselves and avoid unnecessary stress.
• FC

  Fabiana Castle

  3 days ago
  1.0
  Today, May 17th, my husband and I visited the dealership to test drive a Mustang Dark Horse we were seriously interested in purchasing. My son had even called ahead to ensure the vehicle would be ready for us upon arrival. Unfortunately, the experience was beyond disappointing. For context, my Mercedes-Benz GLE 450 was rear-ended less than five days ago, and I am currently recovering from injuries sustained in that crash. Despite barely being able to walk comfortably, I urgently need a replacement vehicle to manage work, medical appointments, and daily responsibilities. When we walked into the dealership, no one seemed to know why we were there. Several salespeople were sitting nearby, yet no one appeared eager or motivated to assist us. Eventually, one employee approached us, but the interaction felt indifferent from the beginning. After I stepped outside from using the restroom, the salesperson still could not locate the vehicle we had specifically come to see. Once the car was finally brought closer to the entrance, we were then told he “wasn’t sure” whether we would even be allowed to test drive it, despite the vehicle not being brand new. He went back inside to ask permission while my husband, our two sons, and I waited outside. We even offered my husband’s driver’s license immediately to simplify the process. Instead of professionalism or hospitality, we were met with what felt like profiling and unnecessary skepticism. The final insult came when the salesperson walked back outside and asked if we were actually going to buy the car. At that point, my husband looked at me and said, “Honey, let’s just go home.” What this dealership failed to realize is that we were not only prepared to purchase the Dark Horse, but my son was also interested in purchasing a GT that was displayed prominently at the dealership entrance. These would have been two cash purchases — no financing involved. So congratulations: this dealership did not lose one sale, but two. As a federal agent and the wife of a physician, I understand the importance of professionalism, respect, and customer service. In any business, especially automotive sales, how you treat people matters. This experience reflected poor judgment, poor customer service, and a complete lack of awareness regarding potential clientele. There are plenty of dealerships in Florida that understand how to treat customers with dignity and respect. We will gladly take our business elsewhere. I do not recommend this dealership.
• AP

  Adam Prejean

  May 10, 2026
  1.0
  What an absolutely horrid experience. Scammers. These clowns sent a piece of mail to my house with a personalized code saying that I won an 85" TV. It had a little code that I had to input and the result said that I won a TV. It told me to make an appointment with the dealership and go down and pick it up. Now I'm not stupid - I know they're not just giving out TVs to everyone. I called the dealership and spoke to Ilcia and she told me yes you won the TV and we have 2 of them sitting here waiting to be claimed. So I figured it was worth my effort driving across town just to see about it.. I am actually in the market for a used car for my wife - so I figured I would see if they had any that fit our criteria. I wanted a sedan under 15k - super reasonable. They didn't have any. They recommended an SUV to me that we test drove - it smelled like DOG very badly and it did not run well. After this I decided it was time to check my TV winning ticket and they said they would bring the manager Michael to verify it. Michael comes over and he is the most stereotypical aggressive car salesman you ever met. He is giving me the full court press to buy a 7 year old Corolla for 19k. He tells me that I look like I have money and I should buy it. He tells me that my haircut looks expensive and I should buy it. He tells me that I should buy it because I don't want to buy a $10 knife because if there is a $20 knife that will last longer I should buy that one instead. This guy is rude, stupid, and comical. He is like a caricature of a car salesman you see on TV. After I politely decline to buy his crappy car he says he is going to verify my mail slip and see what I won. Then he gives me a piece of garbage chinese bluetooth speaker. Horrible experience and a tremendous waste of time. DO NOT SHOP HERE.
• MA

  Mohammed Abou-Daif

  Apr 29, 2026
  1.0
  Since nothing is ever resolved at the Service Center, I need to share my experience with everyone, hoping that I can get the attention of management at Greenway Ford Service Center. I have been dealing with that Service Center for the past two years up until now I have been coming in to service my car there continuously since I have my warranty with them I have had advisors taking my car and not work on it and waste my time for days. I have had advisors wanting me to sign stuff that I didn’t need to sign like marketing check boxes or be told that they wouldn’t be able to work on my car unless I sign, I have had advisors lie to my face and tell me I have no coverage, even though I have their highest comprehensive package and tell me that I need to pay for the repairs and anything else they find, I have had advisors that refused to pick up their phone to answer a one or two minute question about whether my car is done or not so I can manage my time with my work to be able to come pick up the car. I have been misled in situations where my car had a faulty airbag, and told that the rental they provided would be covered or not through the warranty, which, by the way, according to my contract should be covered since the car is categorized as unsafe to drive without the airbag to top that off, they changed my faulty airbag in January and three months later that same airbag went bad and they wanted me to pay for the rental since now it’s the same part so it goes under a different warranty that doesn’t cover rentals so it’s my fault that they gave me a faulty airbag that went bad in three months. They have wasted so much of my time by calling me halfway through the day at work telling me I have to pick up the car today or I will have to start paying for my rental and I still had two or three more hours to go at work they caused me so much trouble at work just because of their disrespect of people’s time and every single time I walk in there I find someone screaming at a manager because of how they wasted their time or didn’t follow up on their promises of repairing their cars, I have seen nothing but hard time and negligence at that service center, and I truly hope this catches the attention of higher management because today for the millionth time I was told my car will be done in the afternoon. I’ve been trying to contact the Service Center for the past two hours to figure out if it’s done or not but the advisors and the managers can never pick up the phone because they are always “busy”. They have a texting service that sends out a text letting you know that they’re still working on the car but when you inquire about any estimated time or anyone to speak to, they never respond back and now I have to drive an hour to my work, which I had informed them that I will be a little late so I can pick up my car from the shop now I’m not getting an answer from anyone and will drive an hour away from the dealership for them to call me back later in the day and tell me I have to pick it up again at whatever time works for them with no respect to my time or I’ll have to pay this or that or this or that. I truly advise to avoid Greenway Ford altogether no matter what good deal they give you just turn around and leave. They will never assist you appropriately or give you the common respect that people need when managing their everyday lives.

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