Enterprise Rent-A-Car

Reviews

• KT

  Kelsey T

  Aug 28, 2026
  5.0
  Nate was great at the window for Enterprise rental! He was great, helpful, kind, and very friendly. Highly recommend this location and rental car location!
• KH

  Kathleen Hallal

  Aug 26, 2026
  5.0
  Great experience renting from Enterprise at the Rosen Centre!
• CM

  Clark’s Marketing

  Aug 17, 2026
  1.0
  Horrible Experience dealing With (Eva/ Ava) and Nate! On 8/14/26 I rented a vehicle from another local branch which had a Mechanical issue , and I didn’t feel safe driving so I wanted to switch it out. The Manager from the Branch I rented this vehicle from confirmed they had a safer vehicle for me to switch into at this branch 2 hours prior to me arriving there. Upon arrival I had the pleasure of dealing with Eva who might I say is very rude, incompetent, and unprofessional. She told me” We are doing you a favor” because our branch doesn’t “ specialize” in warranty swap outs. I challenged her on that because I am a former Enterprise employee and I know taking care of the customer is top priority. Especially, where there is a safety issue. She then consulted with her teammate Nate, another “ so called” Manager to confirm they didn’t really do Warranty swap outs at this location. Long story short they told me they were getting a vehicle cleaned up eventhough it was pouring raining outside. And they were informed I would be coming 2-3hrs ahead of time,and they confirmed they had a vehicle cleaned and ready. If you rent from this location I would be mindful of both Nate & (Eva/Ava). They are both Incompetent, lack basic customer service skills, and very unprofessional. ( attached I’ve included a photo of the interior of the vehicle they rented me with dried vomit ( they were “ getting cleaned”)with vomit on the headrest, and the mileage they listed on the rental agreement was incorrect . Which tells me they aren’t keeping up with maintenance like oil changes etc)
• TT

  Technophile

  Aug 10, 2026
  5.0
  The ladies at this location are lovely thanks for making my rental so much easier, will definitely come back Excellent service
• VR

  Vijay Rochani

  Aug 10, 2026
  5.0
  ⭐⭐⭐⭐⭐ Excellent Service – Special Thanks to Aaron & Kate I rented a car from Enterprise at the Rosen Centre Hotel in Orlando on August 4. The car had been pre-booked over the phone on August 1. There was a mismatch between the information provided by the Call Centre and what we were told at the counter, but I want to emphasize that the person who handled our booking over the phone was very helpful and professional. What really impressed me was how Aaron and Kate handled the situation at the counter. They were professional, understanding, and resolved the issue by giving us a free upgrade. I had booked a Nissan Altima, but we ended up with a Mitsubishi Outlander SUV — which turned out to be a blessing in disguise! Aaron also went above and beyond by recommending Sawgrass Recreation Park, explaining how to purchase the passes and save time, and giving us some great suggestions for things to do in Miami during our short stay. The SUV proved to be particularly valuable when we encountered a very severe thunderstorm about 10 km before reaching Sawgrass. The conditions were extremely difficult, and we actually witnessed two sedans lose control and flip off the highway. Thankfully, no one appeared to be seriously injured. At that moment, we were extremely grateful to be driving the Outlander. The vehicle was in excellent condition, comfortable, and felt very stable. We returned the vehicle early the next morning at Miami International Airport. The lady who received the car was also very pleasant and professional, although unfortunately I don't remember her name. The only area I would suggest Enterprise improve is the emergency contact number provided with the rental. I called during the thunderstorm simply to make sure assistance would be available if we encountered a problem, but unfortunately no one answered. This is something I believe should be addressed, especially when customers are driving in severe weather. Overall, however, my experience with Enterprise was excellent. A special thank you to Aaron and Kate for turning a potential booking issue into a positive experience. And a very special thank you to Aaron for taking the time to provide local recommendations and genuinely helping us make the most of our short stay in Miami. The free SUV upgrade may have been unexpected, but given the weather we encountered, it was one of the best things that could have happened! Enterprise has some excellent people representing the company. Please recognize Aaron and Kate for their outstanding customer service. ⭐⭐⭐⭐⭐