Central Florida Chrysler Dodge Jeep Ram

Reviews

• ND

  Nonna Derisi

  2 days ago
  1.0
  We had appointment scheduled with Javier on Saturday 5/16/2026 at 7 P.M The dealership called and confirmed our appointment. I spoke with them said we were on our way from Jacksonville, Florida, a 2 1/2-hour drive one way. She asked what our location was, I responded about 10 miles outside of Daytona Beach. She responded ok so you guys should be here between 6 ish & 6:30 ish . I told her depending on I-4 traffic we would be there somewhere in that time; our appointment was scheduled for 7 P.M. She told me they would have the jeep ready to go. They would make sure it was filled with gas, washed and ready to go. We arrived at 6:10. No one could find our salesperson Javier who we had the appointment scheduled with. We had been texting back and forth since 10a.m. and had set the appointment time with him. He said he would be at the dealership until 9 p.m. We were there for 20-25 minutes before we could get anyone to help us. My husband told the lady at the desk he had an appointment scheduled with Javier. They finally told us Javier went home. Had a very hard time getting anyone else to help us. Eventually George was sent to help us. He got the keys for the Jeep, we attempted to start it, the battery was completely dead. George went to look for a battery. I was standing in the parts area looking in the cases. when George asked someone in service for help. The guy told him NO he would not jump start the jeep for us to test drive. During this conversatio9n and conversation with another employee that George tried to get help from. A lot of F BOMBS were being dropped. George tried to get a new battery but was told No by the sales manager. He finally located a jump box and got the car started. George said do not turn the jeep off let it run for a while. We let it run for 30 minutes and then he came and turned it off and tried to restart it and could not. During this time George asked your appraisal guy if he could come out and give appraisal on our Corvette. The GUY WAS SUPER NEGATIVE AND COMPLAING loudly, another employee asked him if he was ok. So, after 2 hours of being there. We were told we had 2 choices; we could come back another day. Or they were more than willing to write up the deal right then without us test driving the car and deliver it to us in Jacksonville on Tuesday 5/19. No one buys a car without test driving it first especially a used car. So, 2 hour and 40-minute drive there another 2 hours at the dealership and a 2 hour and 40- minute drive back to Jacksonville we accomplished absolutely nothing. We waited to do a Google review to see if anyone would reach out to us from the dealership. This was absolute horrible customer service. The staff at Central Florida Chrysler Dodge Jeep Ram failed us horribly!! George was trying to help, and he could not get the help he needed from the sales manager. Absolutely inexcusable the way we were treated.
• KC

  Kristen Carpenter

  2 days ago
  1.0
  I spent $5,000 for repairs here and was returned with more damage (my entire drivers side mirror was broken off- I was never informed until I went to pick it up- I was told “the tech slammed the door and it fell off” it was replaced after I put my foot down) improper installation (new tires, I down sized, the speedometer was not recalibrated) minor details that went overlooked (new tires covered my rims in glue, dash light for the oil change not reset, I bought 4 new tires & asked for my 5th old tire on the hitch to be removed, it was not, none of my new tires have air valve covers) done to my vehicle than when it was dropped off, 5 weeks ago. If the bare minimum on the standard basics are being overlooked, can only lead me to believe the mechanical work will be just as poorly executed that combined with the mismanagement and poor handling by the service team, will be the reason i will never return. Not to mention, if you are a woman, be prepared to be belittled by most of the men there. It’s a frat house of misogyny disguised as a jeep dealership.
• MK

  Mohammad Kiswani

  May 12, 2026
  1.0
  I had a very disappointing experience at this dealership. I came in to trade my Kia for a Jeep. The first salesperson was very professional and kind, but once the manager got involved, everything fell apart. After agreeing on a price of $499 without leather, I returned an hour later, only to be told the deal was gone and that I now had to pay $565. The manager even admitted he had a personal issue, saying if I had come an hour earlier, he would have had a different mindset. This inconsistency in how they treat customers is appalling. It’s as if their deals depend solely on their mood. I also felt that my race played a role in how I was treated. If you’re not white, expect to be treated differently here. I cannot recommend this dealership.”
• JC

  Jordan Curran

  May 11, 2026
  1.0
  I picked up my car today after it had been at the service department for over a month, waiting on a warranty part to arrive. I understand shipment delays, yet what I don’t understand is the poor customer service and lack of communication. Any time I called the service department or my service advisor directly, I never got a call back even when I left a voicemail requesting a call, instead, I would receive a text message which felt impersonal. I had to keep reaching out for an update instead of being contacted with updates. I finally decided to drive down to the dealership to see if I could talk with someone in person for some answers. I also got some helpful information about the warranty part delay by calling another Jeep dealership in town. They took the time to look up the part I was waiting for to track it down and confirm how many were available. Overall, I was disappointed with the lack of communication from my own service advisor and frustrated on how long my Jeep had to stay in the shop with little communication about its status. When I finally got confirmation that my vehicle was ready, I drove down when my service advisor told me to only to find out he had left for the day. After waiting 30 minutes, I had to reach out to someone else about my vehicle after no response back from my service advisor. I was handed my keys, with no paperwork or explanation on what was done to my vehicle and how it turned out. There was also a random part left in my vehicle with no explanation. Overall, the experience was not positive so you can count on me not returning to this location for any future service needs. I am not one to complain but this experience has left me feeling negative about this location. I typically don’t write reviews yet hoping by sharing my experience will hopefully result in a change in the way service advisors communicate with their customers, especially a new customer that is dealing with a new vehicle that unexpectantly ended up in the shop for such a long period of time waiting on a part.
• II

  Isyk

  Apr 29, 2026
  1.0
  We took our car in due to a squeeling sound in sharp turns and to have it looked over before our carvana warrenty expired. They found issues totalling thousands of dollars which were covered by the warrenty. They had our car for several days and when we got it back it still had the same loud squeeling sound in turns, it quickly turned it a grinding sound and now our warrenty has expired and the issue we brought it in for was never addressed. They also don't tip the ubers they call for you, so bring cash. They seem like they are maybe trying to push an idea that they provide a more high end experience with convenience and comfort but they fail at the basics like competence, communication, and results. I personally would rather stand outside in the rain and have to sit on the ground while I wait if it meant they did the job well and I had a fully repaired well operating car rather than them focusing on selling snacks and ripping off uber drivers.

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