Central Florida Chrysler Dodge Jeep Ram

Reviews

• KR

  Kathy Rounds

  1 day ago
  1.0
  In 2023, I purchased a 2020 Nissan Armada with an added on exclusionary warranty from Central Florida Chrysler Dodge Jeep Ram. I made all payments on the warranty. On June 5 my truck became undrivable. I contacted the dealership and they put me in touch with a tow company covered by the warranty. My truck was not inspected until June 9 (after I stopped in to the shop and discussed the timeline with my advisor's manager). On June 9, I was informed that the REAR DIFFERENTIAL was bad in the truck and that it is a covered repair under the exclusionary warranty. From my research, the problem I was experiencing sounded exactly like what happens when a rear differential goes bad. On June 10, the service department submitted a claim to the warranty company for a TRANSFER CASE, FRONT DIFFERENTIAL, RACK AND PINION AND REAR STRUTS. (Not the rear differential at all!) The grand total of repairs was quoted at $14,502.34. Due to the scope of the claim submitted, an inspector from the warranty company needed to verify the work was needed. After my truck was at the dealership for 11 days, and all contact was lost (no returned calls, etc.) I contacted the corporate office and received a call from the dealership offering me the use of a rental vehicle at no charge. On June 23, I found out through advisor Andrew that the warranty company was refusing to pay for the work on the truck because they had conveyed to him that "the advisor failed to prove that the work that a quote was submitted for was needed". (Of course not, the truck needs a rear differential, not the random $14k worth of work that was proposed! ). Knowing nothing of cars, I did not catch the discrepancy between the needed work and the quoted needed work that they asked the warranty company to pay for. After more running around, My husband went to the dealership to retrieve a copy of the warranty that they sold me (the warranty company now had no record of such warranty much less a refusal when I called the number provided by Andrew), the paperwork showing the work needed and a copy of a refusal from the warranty company since all correspondence to them was done by Andrew in the service department. (My husband inadvertently mentioned that we were collecting paperwork at the request of our lawyer, which the service manager (Craig) replied to with a promise that he would take over the dealing with the warranty company.) I heard nothing more until yesterday (July 9) when I again heard from Andrew (my original advisor) that I need to return the rental vehicle that they have provided to me and that I am responsible for payment for use of said vehicle for the past 4 weeks. I told him that my husband had talked to Craig (service manager) who was now on it. Andrew replied that Craig is away for 2 weeks and said that Craig had no luck with the warranty company, so the car was due back along with payment for it's use. I began looking at all correspondence between myself and Andrew in order to verify that use of the vehicle was offered at no cost to me (I did find that text). MORE IMPORTANTLY, what I found that I somehow had missed previously was that at no time was there a proposal made to the warranty company to fix the actual problem with my truck (the rear differential). Not sure if the core problem is greed or incompetence. I just really need a vehicle that I can drive one month after this saga began.
• KE

  Kenzie E

  3 days ago
  1.0
  ********DO NOT BUY A CAR HERE****** I am extremely disappointed with my experience at Orlando Dodge. Within one day of taking delivery of my vehicle, I contacted the dealership because I had serious concerns about the transaction and the condition of the vehicle. It had approximately 2,200 miles, was delivered dirty, the oil life was already around 70%, and multiple tire pressure warning lights were on. These are not the conditions I expected when purchasing what I believed was a new vehicle. I immediately asked the dealership to work with me to unwind the deal or come to a reasonable resolution, but they refused. What has been even more frustrating is that they would not allow me to speak with the General Manager despite my repeated requests to escalate the issue. Instead, I was continually told there was nothing they could do. As a customer, I expected transparency, accountability, and a willingness to address concerns raised almost immediately after the sale. Instead, I felt dismissed and left without any meaningful opportunity to resolve the situation. I cannot recommend this dealership based on my experience. ********DO NOT BUY A CAR HERE******
• AA

  Alex

  Jul 4, 2026
  1.0
  Summary: I brought my manual transmission Jeep Wrangler JL in for what I believed were brake-related symptoms, including intermittent resistance while rolling, loss of acceleration in higher gears, and later a screeching sound from the front driver-side wheel. Instead of thoroughly investigating the braking system during my first visit, the service advisor insisted the issue was the clutch. I trusted that diagnosis and authorized the repair, only to return just over a month later with brake problems that required significant additional work. Experience: My biggest concern is that the original issue may have been misdiagnosed. After the second repair, I reviewed prior service records and found that the clutch had already been replaced through a recall roughly two years earlier. That made the diagnosis from the first repair even more questionable, especially because I had brought up brake-related symptoms from the beginning. When I later returned with brake issues, the repair involved the front driver brake, rotor, hose, caliper, and related components. Communication and customer service: Communication during the first visit was poor. It was difficult to get updates, and I had to make repeated attempts to contact the advisor. I was also told the service center would be open on a holiday and that a rental would be available if needed, but when I arrived, the service department was closed. A vehicle was eventually provided through the sales department, but the documentation I was promised was not sent until I returned and requested it again. Pricing concerns: After the brake repair, I compared some of the parts listed on my service statement with Mopar’s online pricing and found what appeared to be substantial markups on certain brake components. I understand service centers markup parts, but some of the differences seemed excessive. When I raised these concerns, the advisor did not seem interested in addressing them. Final review: At best, this service center showed poor communication, questionable diagnostic practices, and a lack of accountability. At worst, I paid for an unnecessary clutch repair while the original brake-related issue was left unresolved, creating a potential safety concern for me and my family. I no longer trust this location and would not recommend it for diagnostics or major repairs.
• AB

  Alex Barone

  Jun 25, 2026
  1.0
  I brought my car in because a warning light came on. I was told my vehicle had a powertrain warranty covering the engine and transmission. The technician spent an entire day just to run a scanner — which already shows a lack of preparation. The next day, I received a message saying the scanner showed code P0300 and that the spark plugs needed to be replaced for $1,400. When I asked if this was covered under warranty, I was told: 'That's maintenance.' My car only has 51,000 miles. I found that hard to believe. When I asked if replacing the plugs would actually fix the problem, the answer was: 'It might, or it might not.' I took my car elsewhere. A mechanic identified the issue in 5 minutes — a misfire on cylinder 3. I bought a quality spark plug, replaced it, and the problem was solved. Total cost: $140. That's $1,260 less than what this shop wanted to charge me — and the job was actually done right. But the most serious issue: when I got my car back, it had been partially disassembled and the bolts were left loose. Nothing was properly reassembled. CONGRATULATIONS on the worst service I have ever experienced. Will I ever return to this shop? Never. And I will make sure everyone I know hears about this.
• CB

  Cali Bama

  Jun 24, 2026
  5.0
  My Chrysler Voyager radio system would not turn off after shutting off the engine. There was a glitch causing the radio to think my phone was still connected to Uconnect, but it wasn't. If the radio played all night, I was in fear that it would drain my battery. I quickly drove to the dealership hoping someone would be available to assist me. By the time I arrived they were closing. I tapped on the observation window to get the mechanics attention but no one paid me any attention. I was ignored. One guy even looked at me and shook his head no. After giving up hope, I walked back to my vehicle and proceeded to leave pondering how to resolve this issue. I then saw a gentleman walking across the parking lot. His name was Hensen. I asked if he worked here and he replied yes. I told him the issue I was having and he told me the service area was closed for the day. However, he was still willing to assist and asked me to pull up to the service area. Shortly, he came back out and told me someone would be out to help me. A few minutes later a mechanic named Brandon S. came out and immediately fixed the issue in less than 5 mins. I am beyond grateful for the assistance I received from Hensen and Brandon S. Their kindness and eagerness to assist reflects top tier customer service. These two didn't have to help me, but they chose to. They are the epitome of men with integrity and they're a great asset to Chrysler. Thank you Hensen and Brandon S.!

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