Alamo Rent A Car

Reviews

• JK

  Jamie Kisel

  4 days ago
  1.0
  About 1 hour into our rental, the engine light came on for low oil. My husband checked the oil and it was extremely low. We called Alamo, sat on hold for a while, and then they had us drive to Enterprise to exchange our car. We drove 10 minutes to Enterprise and waited in line. We got to the desk and they told us they had nothing available. We were told that we could either go back to where we rented from (which was an hour away from where we were staying), go to Firestone and have them check it out, or put oil on it ourselves. We chose to put the oil in ourselves. Not a big deal but still frustrating that we had to waist our time and drive around for something that should have been taken care of prior to us renting the car. It was only a 3 night trip and it's not how we wanted to spend our time. They did credit us $80, but still not worth the time it wasted. Alamo has great reviews and is more expensive than most places so I expected top notch.
• SB

  Stevie B

  6 days ago
  1.0
  I have rented from Alamo many times but this time i did not enjoy the rental, the Premium Pickup broke down in the middle of a nature reserve I tried messaging and phoning every phone number of the documentation spoke to quite a few people could get no help anywhere. Only a family stopped to help us in a car reading 127 degrees my 14yr son was getting very deydrated i couldnt get through to anyone when a car pulled over to help us they eventually got a hold of the tow company but he told us he couldnt get there in time the gates electronically close at 3 pm any by 2.15pm i had to do something the family that helped us phoned a tow company which i had to pay $460 dollars to get it towed back to stanton airport where we where eventually told to tow it too for which Alamo are refusing to reimburse the costs instead offered me 2 days of my next rental? what an insult did the health of a child not matter either when we were left stranded I lost a day of my holiday an nearly $500 dollars out of my spending money which is hard enough to come by
• LB

  Lyndsey Billington

  6 days ago
  5.0
  We had a really good experience with Alamo at Orlando Airport and I would definitely use them again. I booked a medium SUV, and when we arrived at the garage we simply went to the relevant section and were able to choose whichever vehicle we wanted from the available cars. I absolutely loved this system. There was no being allocated a car you didn't particularly like — you could actually look at the different options and pick the one that suited you. We chose a red Mitsubishi Eclipse Cross, which was lovely to drive, very clean, comfortable and had plenty of room for us and our luggage. It was ideal for driving around Orlando during our holiday. The whole collection process was straightforward and stress-free, especially after a long flight. Returning the vehicle was just as easy, with clear directions at Orlando Airport and everything dealt with quickly. A really smooth experience from beginning to end. Alamo will definitely be my first choice when we hire a car in Orlando again. Highly recommended.
• TJ

  The Fami-LEE Js!!

  Aug 25, 2026
  1.0
  Nickel-and-Dimed on Gas & Hit With Inflated Toll Fees — Won't Be Renting From Alamo Again Rented a Ford Explorer from Alamo at Orlando International Airport (MCO) for a week in early August 2026, and while the vehicle itself was fine, the billing practices around gas and tolls left such a sour taste that we will not be renting from Alamo again. Gas Charges We returned the vehicle with more fuel than we picked it up with, yet still got hit with a refueling charge of around $11 billed at nearly $7/gallon — close to double what you'd pay at a pump anywhere in the Orlando area. It's a classic rental car tactic: they'll ding you for even a fraction of a gallon "missing" at a wildly inflated per-gallon rate rather than the actual market price. If you're not topping off literally to the exact line, be prepared to pay a premium for it. Toll Situation — No Guidance, Then Got Hit With Convenience Fees This is the part that really frustrates us. We drove Florida highways for under $5 total in actual tolls during our week with the car, and we specifically tried to route around toll roads wherever possible because Alamo gave us zero instruction at pickup on how tolls would be handled, what device was in the vehicle, or what the process/fees would look like if we did hit one. No signage, no verbal explanation, nothing in the paperwork that clearly walked it through. Sure enough, once the tolls posted, we got charged a $4.95-$5.35 "convenience fee" per toll day on top of the actual toll cost. So a toll bill that should've been under $5 turned into something closer to $15-20 once Alamo's fees were tacked on. We've since paid it off, but it doesn't make it any less frustrating knowing we actively tried to avoid tolls and still got hit with fees that cost more than the tolls themselves. The Bigger Issue None of this is about the actual dollar amounts being unmanageable, it's about the lack of transparency. We weren't told how to handle tolls, weren't given the option to decline a toll device or opt into a flat-rate plan upfront, and weren't given clear fuel-return guidance beyond "bring it back full." Both of these things are 100% avoidable frustrations if Alamo just communicated clearly at pickup. Booked This Through a "Deal" on Expedia To add insult to injury, we booked this rental through Expedia because it looked like a good deal at the time. Lesson learned: the "deal" upfront doesn't mean much when the backend fees and surprise charges eat up any savings you thought you were getting. We've rented from several different companies over the years, and it's becoming crystal clear this is just standard practice across the entire industry. Every company seems to have their own version of the same playbook: inflate the gas price per gallon, bury the toll fee structure in fine print nobody reads at the counter, and count on customers being too rushed or tired after a flight to ask the right questions. It doesn't feel like an Alamo-specific problem, it feels like an industry-wide one, but Alamo is the one we dealt with, and Alamo is the one we're done with. Bottom Line The vehicle itself was fine, the pickup/return process at MCO was quick, but the backend billing practices around fuel and tolls made this our last rental with this company. If you do rent from Alamo, ask explicitly about toll handling and fuel policy before you drive off the lot, because those small convenience fees add up fast and add insult to injury on charges you were already trying to avoid. edit after "owner reply": Since I can't reply to their reply I added this: The review stands on its own, and I'm not obligated to jump through Alamo's support funnel just because someone replied. If I thought to gain anything other than more frustrations with that process I might proceed.
• BN

  Brooke N.

  Aug 21, 2026
  1.0
  The truck that we rented which was a new Toyota frontier with 10k miles on it had stiff steering which was unbearable - then once you drove at 95 mph the entire vehicle shook uncontrollably which made it extremely unsafe. When I contacted customer service they said I may not be able to get a replacement and I should drive it back to where I picked it up which was an hour away. I told them I couldn’t bc. I needed to be in the area for business reasons. So the next morning I took it to Daytona beach airport. The gentleman at the desk said they only had one car available which was a Mitsubishi Mirage. However online it clearly stated there were 42 vehicles available. We went out to the car and it was banged up on all sides even the roof and the wipers were broken and falling off the windshield. I immediately went back in asked for help and he said he couldn’t help me and that it’s normal for a truck to have stiff steering and shaking. I then walked down to Avis where they helped me get a newer more safe car that was cheaper than Alamo. HORRIBLE RENTALS, HORRIBLE SERVICE AND HORRIBLE PRICES. After it was said and don’t they charged me 81 dollars for the less than 24 hour unsafe rental. I then contacted customer service again and a young lady called me and was extremely kind and said she would make sure the truck was not available to any other customers before it is service and refunded me the money. However I don’t think I’ll ever rent from Alamo again. That’s insane that Alamo offers unsafe cars to paying customers.

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