Alamo Rent A Car

Reviews

• JB

  jay brodsky

  2 days ago
  5.0
  A time saver, for me with options for the drop off. Excellent
• JL

  jessica leme

  Oct 14, 2026
  1.0
  ⭐ 1 Star – Terrible Customer Service and Misleading Debit Card Policy I had an extremely frustrating experience with Alamo Rent A Car at the Disney area location in Orlando. I made a reservation and received a confirmation email, and the information provided in the reservation and rental policy indicated that I could use a debit card. Based on that information, I paid for an Uber to get to the location, only to be told upon arrival that I could not rent the car because I did not have a credit card. The worst part of this experience was the behavior of the manager, Mevludin. He was extremely rude, dismissive, and sarcastic about our situation. I explained that I had relied on their own confirmation and published policy, and that I had already spent money on transportation because I believed I was eligible to rent the car. Instead of taking responsibility or trying to find a reasonable solution, he showed no empathy whatsoever. His sarcastic response was essentially, “Okay, I’ll update the policy.” Updating the policy afterward does absolutely nothing to compensate for the inconvenience and financial loss I had already suffered. We had to pay an additional $30 for another Uber and delay our trip because of this situation. They also asked whether I had rented from them before, which made me question whether we were being treated differently because we were first-time customers. If the debit card policy was clear enough to allow the reservation confirmation to be issued, why was this information not properly communicated before we arrived? This was a completely avoidable situation caused by misleading information and extremely poor customer service. The manager’s attitude made an already stressful experience even worse. I strongly recommend avoiding this location. Do not waste your time or money traveling there based on the information provided in their reservation system. A company should honor the information it provides to customers and treat people with basic respect, especially when its own policies have caused the problem. This location failed on both counts.
• HZ

  harold zar

  Oct 14, 2026
  5.0
  Staff was very helpful in picking the right vehicle.
• JD

  Jenn Drake

  Sep 24, 2026
  1.0
  Extremely disappointing customer service. Our car literally lost a part while we were driving. Thankfully, we were able to safely make it to this location for help. Unfortunately, the manager was incredibly uncaring and unhelpful. Given the situation, we expected some basic understanding, concern, and assistance. Instead, we felt completely dismissed when we were already dealing with a stressful and unexpected situation. The way this was handled was extremely disappointing and not the level of customer service I would expect from a manager.
• WV

  We Dream of Disney Kids eye view

  Aug 20, 2026
  1.0
  Terrible customer service, broken vehicles, and dismissive management Avoid renting from this location if you can. After visiting the location once to try to get an alternative vehicle for our faulty car, we were told to drive to MCO to return it as they had no suitable sized alternatives. Clearly driving a faulty car for that length of time wasn't an option We then spent a significant amount of time on the phone with Alamo customer service to address those major safety and operational issues with our rental car (failing electrics, non-functioning parking sensors, and filthy, non-working air conditioning). Customer service assured us they had called ahead and secured a like-for-like replacement at the Disney Car Care Center and we could return it there ​When we arrived, we had to queue twice—once at the regular desk and again outside in the direct heat and sun after being redirected to the manager. Upon finally reaching the manager, they completely denied any knowledge of the call from Alamo customer service and refused to even check or to provide a replacement, despite multiple suitable vehicles clearly sitting in the lot but when we raised this they said they were already booked out. ​What was most concerning was the stark difference in how customers were treated. The manager was noticeably dismissive toward international and non-English-speaking guests compared to domestic travelers. There was a steady line of people returning faulty, sub-standard cars, and management showed zero interest in resolving these issues. Unacceptable standards and appalling customer care for a Disney-location partnership. We will be complaining when we get home and can only pray that nothing further goes wrong with the vehicle before our drive back to tampa. Appalling really doesn't fit the bill here and if I could give no stars I would