Enterprise Rent-A-Car

Reviews

• JK

  Jami Kay

  Jun 23, 2026
  3.0
  I would probably rent from Enterprise again but knowing how these surveys work I knew if I said that I wouldn't get asked this question. The issue I have with Enterprise is you never have the vehicle I reserved no matter how far in advance I do the reservation. This has happened 3 times now. The reservation this survey is about I even called the day before to make sure and was told you didn't have any but you were working on it. The representative was supposed to call me back that day but did not and when I called the morning of what I had reserved had still not been located. I was offered an SUV. If I wanted an SUV I would have reserved one. She did not call me back the night before and when I mentioned it she said she had gotten busy and when I arrived I apologized for the reaction she heard from my partner but she doubled down with the attitude and said it happens all the time. I get it. I work customer service. I know it's not her fault. It's progressive for reserving vehicles that they don't actually know they will have so this is not on her AT ALL. Also once again this vehicle needed maintenance. We had previously rented a sprinter van that had no windshield washer fluid! We had to pull over multiple times to clean the windshield and that was only if they had the long handled windshield cleaners the truck drivers need. It also needed something done that kept beeping at us which I can't recall at this time. The local office has always tried to make it right but this is clearly an enterprise issue resulting in your employees being yelled at for no reason other than over promising and under delivering. Even when I was returning the vehicle there was someone else trying to rent a car and they didn't have the one they had requested. Planning another trip in November to see my child at college and seriously debating if I want to try with progressive or not
• JR

  Jesus Ramos

  Jun 16, 2026
  5.0
  Good job at keeping customers happy.
• JR

  Jesus Ramos

  Jun 16, 2026
  5.0
  Great service and willing to go the extra mile to help customers. Very satisfied with Enterprise.
• MP

  Misty Patterson

  Jun 14, 2026
  5.0
  Parker was great! Super staff. Great location.
• JT

  John Thomas

  May 29, 2026
  5.0
  Busy shop! I love this Enterprise. Local to me so I am here often. Excellent customer service! Sabrine is my favorite person to work with!