Safelite AutoGlass

Reviews

• TB

  Thomas Boggess

  4 days ago
  1.0
  The tech was great... when they finally showed up. Safelite simply flaked on my first appointment, even after a call to customer service at the end of my appointment window to inquire on ETA, where I was told that I was first in the queue and my tech was on the way. Never showed, never contacted me, just a text telling me id been rescheduled to the middle of the work week. I know 3 others personally with the same story. This company is a steaming S show that seems to be hitting every fan on its way, to put it nicely. Avoid Safelite if you value your time at all.
• JA

  John asters

  5 days ago
  5.0
  Ryan was very professional. Fixed my windshield in a timely manner. Service was excellent
• AW

  Angela Woolfolk

  6 days ago
  1.0
  My experience with Safelite was unacceptable from the beginning. Safelite installed the wrong windshield and left the rearview mirror hanging, creating an unsafe and incomplete repair. When I contacted the company to correct the problem, I was repeatedly given appointment dates that were not honored. My husband took time off work for one appointment, and I arranged several others at my workplace, only for Safelite to fail to appear each time without providing a reliable resolution. Months later, the windshield still has not been properly replaced. Despite repeated promises and follow-ups, Safelite failed to correct its original mistake, wasted our time, and provided no meaningful accountability. The company’s lack of communication and disregard for the inconvenience caused left me exhausted and frustrated. I expected Safelite to promptly install the correct windshield, properly secure the rearview mirror, honor scheduled appointments, and take responsibility for the failed service. At a minimum, I expected a clear explanation, a confirmed appointment that would actually be kept, and appropriate compensation for the time and disruption we experienced. Instead, the issue remains unresolved. Based on this experience, I would not use Safelite again or recommend its services.
• BJ

  Brice Jaggars

  Sep 7, 2026
  1.0
  If you like waiting around at your house for the 5 hr appt window and the technician never showing up. And then you call the customer service number to get an update, hit “9 to speak with a representative, only for the system to tell you everything is online now BYE, then this is the company for you.
• DB

  Deb B

  Sep 6, 2026
  5.0
  On August 18, 2026 Andrew the technician came promptly to my residence as expected. He explained the procedure, went over bill to verify its what I wanted and agreed with it. He was very professional and did a fantastic job replacing the windshield on my 2007 Kia Rio. I definitely recommend them and would use them again, but I hope I dont have to.😀 The price was reasonable.