Honda of Ocala

Reviews

• LW

  Laura Warth

  1 day ago
  5.0
  ⭐⭐⭐⭐⭐ I couldn’t be happier with the service I received for my Honda Civic! From start to finish, everyone was professional, friendly, knowledgeable, and genuinely helpful. They took the time to explain everything clearly, answered all of my questions, and made sure my car was taken care of properly. It’s such a relief to know you can trust the people working on your vehicle. The service was excellent, the staff was courteous, and I felt like I was truly valued as a customer. My Honda Civic was in great hands! I highly recommend this service to anyone looking for honest, dependable, and professional car care. I will definitely be coming back for future service! 🚗❤️
• CJ

  Christina Jones

  2 days ago
  1.0
  Beware using their service! Was there 4/1/26 for a simple oil change. Within a week my skid plate fell off and damaged it. Back on 5/7/26 for another oil change (I travel a lot) and told them about the skid plate and buying clips etc. Jose gave me my oil change free (cool that pays for the $60 clips I had to buy to get my skid plate back on that they get for free but the tech either didn't clip them on right and a bunch fell off or barely put any back in) I then had to ask for a replacement one, being the techs fault it was already a new skid plate I had recently gotten. I had the videos of my service and first video showing was fine when I originally came in, video and pics of replacing clips and paying a buddy to put it back on until I could get back in. Found out old management was fired including the tech on my car from 4/1/26. Move forward the chick that did my 2nd oil change on 5/7/26 ends up putting a ton of maintenance down that was supposedly needed including saying I had a rear main valve & diff axle valve leaks estimated over $3k to repair. I denied their service as I've always been taught to get second opinions especially when everything was fine 4weeks prior. It ended up being $100+ oil pan leak!!!! HUGE difference in repair cost and yes the valves were checked. Thankfully I have family in OH that is one of the lead managers in a service department and the minor leak was repaired in June when I visited family. It took 3months to get a replacement plate after being told it was in (likely sold the one that was there for me cause corporate said it was in, back in May after being ordered at my last oil change with them). Be extremely leary of their service department.....honestly wouldn't even bother going they likely cause issues for service and the amount of elderly here is sad they are likely being taken for their money. They also deleted my service videos from text lol I had already screen recorded them and highly recommend screen recording your services cause they didn't delete them until after I got the skid plate replaced. Waited to put a review until my services was fully done with this place. BEWARE and ALWAYS get a 2nd opinion. FL dealerships are scam artists I'll be sticking with regular shops from here on out!
• MM

  Matthew Manrique

  5 days ago
  1.0
  Not thrilled with my experience. I made my budget clear up front. The 2nd car they showed me appeared to be way above my budget, but the price wasn't shown on the car. I pointed out to the salesman that the year/make/model/trim level seemed to be significantly higher than my budget, and I re-stated my budget. The salesman said, "he wouldn't have me show you this if it wasn't in that price range". I scanned the QR code on the vehicle, and it was $10k over the budget we had discussed. I asked the salesman if he understood my budget, and he assured me, again, that this was within my budget. He asked if I was ready to move forward and see numbers on the vehicle. I agreed to that. A while later, the salesman returned and told me that the car wasn't in the price range we discussed. He also told me that manufacturer warranties don't exist on used cars in Florida, and that they don't accept outside financing because they must pay a $1,000 fee to accept outside financing. What a huge waste of time. Very frustrating experience, and I feel like I was lied to multiple times.
• AR

  A R

  6 days ago
  5.0
  ⭐⭐⭐⭐⭐ I recently purchased my new Honda Passport and had the pleasure of working with Kevin Ortiz. I want to make sure Kevin receives the recognition he deserves for the outstanding job he did throughout the entire purchasing process. From the beginning, Kevin was professional, respectful, humble, patient, and never pushy or aggressive. He gave me the time and space I needed to make my decisions without ever making me feel pressured, which I greatly appreciated. I was also very impressed with his knowledge. Kevin knows the Honda Passport extremely well and was able to answer my questions and discuss comparisons with other vehicles confidently and professionally. Throughout a long purchasing and negotiating process, he remained patient, attentive, and respectful from beginning to end. What impressed me most was his attitude and professionalism. He genuinely seemed interested in helping me make the right decision rather than simply making a sale. Kevin represented Honda extremely well, and I hope his management recognizes the type of employee they have in him. If he continues treating customers the way he treated me, I believe he has a very successful career ahead of him. For my Spanish-speaking community / Para mi comunidad de habla hispana: 🇵🇷🇺🇸 Si están buscando comprar un vehículo y prefieren hacer el proceso en español, les recomiendo a Kevin Ortiz. Kevin habla inglés y español con fluidez, es muy respetuoso, profesional, paciente y conoce muy bien los vehículos Honda. En ningún momento me sentí presionado por él durante mi compra. Es muy importante poder hacer una compra tan grande como un vehículo con una persona que pueda explicar el proceso claramente en el idioma con el que uno se sienta más cómodo. Kevin puede atenderlos profesionalmente tanto en español como en inglés. Kevin, muchas gracias por tu profesionalismo y por hacer de la compra de mi nuevo Honda Passport una experiencia positiva. Te deseo mucho éxito en tu carrera. ¡Definitivamente te ganaste estas cinco estrellas! ⭐⭐⭐⭐⭐
• NC

  Nadia Cobos

  Aug 9, 2026
  5.0
  We had such a great experience with CJ from start to finish! From the very first video we received of the vehicle, CJ was professional, helpful, and made us feel completely comfortable throughout the entire process. Everything was exactly as described, and there were no surprises when we got to the dealership. CJ made the whole car buying experience easy, simple and stress free. He was funny, patient, answered all of our questions, and genuinely cared about making sure we were happy with our purchase. Even through the final steps of the deal, he continued to make sure everything went smoothly. It’s not often you come across someone who provides this level of customer service. We truly appreciate CJ and would absolutely recommend him to anyone looking for a vehicle. Thank you, CJ, for making this such a positive experience!