New Smyrna Beach Chevrolet

Reviews

• JT

  James Tripp

  2 days ago
  5.0
  This is a review for Cain in the Service Department. My boyfriend James Tripp bought a new Chevrolet Traverse a few months ago. He has had to bring it back a few times due to diagnostic problems and Cain has been his advisor. Cain has gone over and beyond to help us with these issues. He has shown the utmost professionalism from the very start. His communication skills and follow through have been excellent. Coming from the Automobile Industry myself, I know how hard it can be and Cain truly is an asset to the dealership. He took care of everything in a timely manner and made us feel very at ease that our vehicle was taken care of. ⭐️⭐️⭐️⭐️⭐️ to you Cain. Thank you for your excellent Customer service. Jennifer Bernardo James W Tripp
• DD

  David Diamond

  6 days ago
  1.0
  To be fair, I will tell the story exactly how it happened, and you can make your own decision. Period. As for me and my family and my friends, we will never shop there again! I contacted them on Thursday about a Jeep I seen online. I made them an offer, and they gave me a counter offer at 5 PM. The next day, Friday morning at 9 AM, I contacted the salesman Damian and asked if the vehicle was still available. He called me back a few minutes later and said it was. I asked him to put it on hold for me and I was on my way to the dealership and it would take a couple hours. He said he would. As I was making my way there, he called me and said it was sold. I asked to speak to his manager, and Brian got on the phone and told me there was nothing he could do about it, someone had wired money to buy it. I asked him why they would accept a wire if it was on hold for me? He said there was nothing he could do. I sell stuff all the time. If I tell somebody that I am holding an item for them, I would never sell it from underneath them. Just bad business!
• RW

  Riley Whitmer

  Oct 6, 2026
  1.0
  Service department blowing up my phone before 8 am for a non-crucial recall. Woke up my sick baby who was up all night. Highly recommend driving to Carroll Chevy in DeLand they at least respect your time.
• DB

  Danielle Bridgewater

  Sep 29, 2026
  5.0
  Let me start by saying — Chevy did NOT create this mess, but they sure as hell helped me clean it up. 😂 I bought my 2024 Equinox from another dealership, and unfortunately my “new-to-me car excitement” turned into a whole adventure I definitely did not sign up for. From problems that were there when I bought it, to a key that didn’t work properly, to eventually needing the TRANSMISSION REPLACED — this poor Equinox and I have been THROUGH IT. Enter Kitty, CJ, and the Service Manager at Chevy. 🙌 These three deserve a HUGE shoutout. Kitty and CJ were absolutely amazing. They listened to me, kept me updated, answered my 900 questions, dealt with my frustration, and never once made me feel like I was being a pain in the ass — even though at this point my Equinox and I were basically frequent flyers in the service department. 😂 They got the transmission replaced, continued working through the other issues, AND even got my key replaced under warranty because the one I had wasn’t working properly. And I absolutely have to recognize the Service Manager as well. She was incredibly helpful, listened to my concerns, got involved when she needed to, and genuinely cared about making sure everything was handled correctly. What means the most to me is that THIS WASN’T EVEN THEIR MESS TO BEGIN WITH. They didn’t sell me the vehicle. They didn’t create the problems. But instead of passing the buck, they stepped up and helped me get the car I had just purchased to where it should have been in the first place. They cleaned up a mess they didn’t create — and THAT deserves recognition. After everything I've been through with this Equinox, having Kitty, CJ, and the Service Manager actually listen, communicate, advocate for me, and work to make things right made ALL the difference. So THANK YOU to all three of you for taking care of me, taking care of my slightly dramatic Equinox 😂, and restoring some of my faith in this car. If you need Chevy service, THESE are the people you want in your corner. ⭐⭐⭐⭐⭐ P.S. Hopefully the next time you guys see me, it’s JUST for an oil change. Please. We’ve spent enough time together. 😂😂
• MC

  mike c

  Sep 28, 2026
  1.0
  I purchased my Chevy 2500 brand new with a lifetime powertrain warranty. From day one, I made a point of taking care of this truck properly. I brought it to this dealership for its scheduled service 5,000-mile service they recommended, because I wanted to make sure the truck was maintained correctly and the warranty requirements were being met. The truck is now 11 years old with only 66,000 miles. It has been extremely well maintained and is in pristine condition. Until recently, I had never had a major problem with it. This was my first breakdown. The truck began misfiring, running poorly, and losing power. I had it towed to the dealership, where they diagnosed the problem and recommended approximately $2,500 in repairs, including the usual maintenance items such as a coolant change, power steering fluid, brake fluid, and other services. I agreed to the repairs and paid the bill because I trusted the dealership to properly diagnose and repair my truck. When I picked it up, everything appeared to be fine. However, on the drive home, the check-engine light came back on and the truck began shifting abnormally. I returned to the dealership the following day. I was then told that the truck was now showing a torque-converter-related code. What concerns me is that this code was not present when I originally brought the truck in, even though the check-engine light was flashing. Sounds like sabotage to me. I was initially told that the transmission repair should be covered under my lifetime powertrain warranty once the claim was submitted. However, the warranty claim was denied because of allegedly “unperformed services.” That is extremely frustrating and confusing to me. I was never clearly informed of any specific conditions that would allow the warranty to be denied for this reason. More importantly, I have consistently brought this truck back to the dealership for service throughout its entire life because I was trying to do exactly what I was supposed to do to maintain the vehicle and protect the warranty. Now I am being told that the repairs are $13,000 for a transmission and catalytic converter repair. This situation has been handled poorly and have I have not received in resolving it except it will cost 13k to repair. After spending years maintaining this truck through the dealership and trusting the lifetime warranty that was part of my purchase, I expected the dealership and manufacturer to stand behind that commitment. I have spoken very highly of this dealership in the past and have personally recommended them to others. I have even had friends and neighbors purchase vehicles there, including one who recently purchased a $100,000 truck. Unfortunately, after this experience, I can no longer recommend this dealership or feel comfortable doing business with Chevrolet in the future. They will never get another cent from me or any recommendations. I am not asking for special treatment. I am asking for the dealership and Chevrolet to review the complete service history of my truck and provide a reasonable solution based on the facts. After 11 years of documented maintenance, 66,000 miles, and doing everything I was told to do, I believe I deserve a much better service and a genuine effort to make this right. #lifetime warranty is a gimmick/ joke buyers beware