Tuffy Tire & Auto Service Center

Reviews

• JH

  Jim Herring

  Jul 4, 2026
  1.0
  I am very disappointed and frustrated about what happened to me. There is so much to mention that I can't just put it in print. Here's what happened. (1st time)On May 14th 2026 I went to Tuffy to have a full set of tires put on along with other work. Driving home it doesn't feel right. I drove it about 15 miles to see if it was still shakening. It was out of alignment. They let me leave without balancing the tires?? (2nd time)Took it back to them a couple of weeks later They checked it and told me a weight must have fell of the back passenger tire. Said they checked all the tires. Guess what still the same. (3rd time) Took it back again they had it for 2 hours and I watched them check the tires again. After 2 hours the manager came out and told me two back tires are "out of round". I ask what needs to be done. They told me that's on me, that I need to contact the manufacturer about the tires. He gave me NO numbers and basically said to bad so sad. Told me its Mavis's corporate policy. I called the corporate office and Tracy did a great job helping me. She was flabbergasted at what they told me. She she that is completely untrue. He should have done a warrentary claim and then we could go from there. I told her I'm not going back there. She set me up with Tire Kingdom. (4th time)Rich at Tire Kingdom was awesome. Great human skills and stayed in contact with me. The had my truck for 3 days because they found that the two tires were bad. (Tuffy)They installed bad tires. I went to pick it up on 07/03 and the manager Steve the SM said I had to pay for install of the new tires. WHAT? They had all my past problems documented and the manager wanted me to pay for something that should have been right the first time. Of course I told him I'm not paying Here's my question, if they were an honest group, not profit before quality service ,why did it take four times to find this problem. Corporate has a detail set of notes about this situation. I'm leaving out the real issue I had and that's how I was treated and talked to. I have called corporate three times and each time requested the regional manager to call me. Well he has not and that tells me everything I need to know bout MAVIS. Great corporate speak but the retail execution, communication and behavior is unacceptable. These Guys represent your brand., I will never use any Mavis tire stores again. I am posting to Facebook, BBB, Reddit and the corporate site if I can. Thanks for wasting hours of my time. BTW I kept the locations out of it. Maybe if the Regional director would have called me I could have given him more information. Terrible service
• AP

  Art Porter

  Jun 26, 2026
  5.0
  What a great experience. These guys got me in and out in record time. Thanks so much for the honesty!
• JL

  Jeannine Lazariciu

  Jun 25, 2026
  5.0
  Needed a valve stem replacement. Fast, efficient service. Great place to deal with with. Highly recommend!!
• YD

  Yony Diaz

  Jun 13, 2026
  5.0
  I had a great experience at Tuffy Tires & Auto! John and Jared were extremely helpful and took great care of me. They helped me get a great deal on a set of 4 new tires and also put together a package that gives me extra peace of mind.
• CY

  Carrie Yildiz

  Jun 13, 2026
  5.0
  Another great experience at Tuffy’s. They are honest and trustworthy. I’ve been a client over 20 years. They don’t charge to look at your car and they don’t recommend work that doesn’t need to be done. I wish more businesses operated like them.

Frequently Asked Questions About Tuffy Tire & Auto Service Center