The Best Custumer Services ever, the manager Leo Carruyo was super excepcional with my services. He help me with my tires quick and efficient. He give advice and resources. He’s the best human being that you can ever meet. I recommend it!!
I never had a problem until my last service here. I guess management changed. I debated not posting a review but ultimately decided other customers should be aware.
I am disappointed in this Goodyear location and their manager, Leo, after this last visit. I booked an appointment online for 4 new tires installation and a wheel alignment.
I like to wait outside and watch the work get done. I observed multiple different technicians getting in and out of my car, whatever reason, and one tech kept casually leaning back against the hood of my car as they chatted while it was elevated off the floor, and it was rocking. Of course the brakes are on, but I still looked at him hoping he’d stop… he didn’t.
It started raining so I had to go inside, and suddenly after a few minutes my car was done.
I thought it strange that it was all done in less than 30mins and realized on my way home not only was my car still pulling, they never gave me a before and after printout of my alignment. I knew at this point they hadn’t done it at all, and confirmed on my dash cam.
I went back to discuss it. I gave a chance to be honest by asking for the printout. The manager Leo kept saying, ‘oh, I don’t know why my guys didn’t put the paperwork in here, sorry’. He went looking around for the paperwork and said he’s gonna talk to his guys because for some reason, they didn’t put the paperwork in.
I said ‘because they didn’t do it?’ And he doubled down that they did it, but just forgot the paperwork. I told him I have a dash cam and all of a sudden the story changed to “I’m sorry, it was late in the day, maybe they didn’t have time, maybe there wasn’t enough people, it was just me here” which wasn’t true. Besides that, if they would’ve told me there wasn’t time and I could come back another day, I would’ve been happy to do so. Instead he doubled down on dishonesty until I mentioned seeing the dash cam. He was of course profusely apologizing after the fact, but this doesn’t change that as a young woman this is the stereotypical shady behavior that gives mechanic shops a bad rep because someone with less basic knowledge than I had would’ve believed them and not known. Imagine this type of dishonesty on other repairs?
Thank you greatly to technician Ed, who ended up being the one who actually did my alignment. My car now drives smoothly, and Ed even took the time to explain the paperwork to me, knowing the bad experience I had and reassure me after all. However, this location pretty much just lost me as a customer because if I can’t trust the store manager to ensure his workers are working on the cars properly, there’s no reason to return.
Predatory and deceitful practices. Took my Volvo xc90 in for a nail in the tire. The nail was in the center and the tire outer wall had started to fail. Changed my tire but then they told me my brakes needed to be changed. I told them I’d get to it later as they felt fine to me. Discussed with my husband and we decided to make an appointment at pep boys in Fort Myers only to be told my brakes were practically new with 7/8 life on them. Very sad that men continue to abuse and attempt to take advantage of women any chance they get.
ZC
Zachary Coutu
Aug 5, 2026
So I randomly showed up at these guy’s door needing an odd tire size for my Lamborghini that everybody else said they had to order. The store manager, Leo, said he could get them in two hours. Sure enough, they gave me a call in two hours and I brought them the rims. Alex and Sony mounted them right away and did an awesome job. The rims are $6,000 each, so I’d be lying if I said I wasn’t a little worried, but those guys paid attention to every detail, even labeling them based on where they need to be mounted on the car (FR, FL, RR, RL). They took great care of them and the rims came back to me in the exact condition I left them in. Thomas, the assistant service manager, helped me at the front desk. He and Leo were both very knowledgeable about the tires and taught me a few things. They’ve earned my trust. I will certainly be back.
This review is on behalf of my wife. She was traveling back from Tampa and had her tire indicator come on. She stopped at Mavis Naples but they were closing up for the evening. We use Mavis here in Fort Lauderdale and trust them with our vehicles. They politely directed her down the road to Goodyear Tire Center. Great referral boys! Even though Goodyear was getting ready to close up, Leo immediately jumped in and provided some of the best service for my wife. He patched her tire so she could make it back home safely and did it in less than 20 min. Hats off Leo. Appreciate you looking out for my wife. Keep up the solid work.