SIXT Rent a Car Miami InterContinental Hotel

Reviews

• GA

  Godey Albane

  4 days ago
  5.0
  I had booked a car in advance with SIXT for 10 days, but unfortunately, I ran into an unexpected issue when I arrived. Thankfully, Anibal at the SIXT counter was absolutely amazing. He was incredibly friendly, welcoming, patient, and understanding. He went above and beyond to find a solution and did everything he could to make sure we were able to get the car and continue with our plans. It is not often that you come across someone who is genuinely committed to helping customers and making a difficult situation as easy as possible. Anibal’s professionalism, kindness, and willingness to help made a huge difference and completely changed what could have been a very stressful experience. Thank you so much, Anibal, for all your help and for going the extra mile. Excellent service — I highly recommend this SIXT location, especially thanks to people like him!
• MN

  Marek Nowak

  Aug 25, 2026
  5.0
  Great experience, everything was smooth, honest and hassle-free. Special thanks to Anibal, who offered me a BMW Z4 convertible at a great price instead of the basic sedan I had booked. Driving a convertible to Key West made the whole trip unforgettable. Fantastic customer service! Thank you, Anibal!
• PS

  Patrick Schulz

  Aug 21, 2026
  5.0
  Das war reibungslos, schnell unkompliziert. Unser Servicemitarbeiter war super. Nett, kompetent und witzig. Es wurden uns keine weitere Leistungen versucht zu verkaufen. Wichtig wie immer. Selber Bilder vom Auto machen, denn man bekommt nur den Schlüssel. Keine Ahnung ob das in den USA normal ist. Gestört hat es nicht.
• JC

  Jose cardenas

  Aug 11, 2026
  5.0
  I went in worried because I had previously spoken to five different people on the phone—including a supervisor—who gave me incorrect information, culminating in a representative telling me I couldn’t use my card for a deposit. Because of that terrible phone experience, my trip was delayed by 8 hours, which unfortunately resulted in me having to sleep in my car with my dog. When I finally arrived at the location, Ricardo Fermin and a newer employee were amazing. The new representative tried her absolute best to help me get the car I wanted after my reservation had to be shifted, but she wasn’t able to find the exact vehicle for the previously agreed rental amount without a downgrade. Realizing she was new, she wisely recommended waiting for Ricardo while he was helping another customer. Thank God he was there. Out of everyone I spoke to across phone support and in person, Ricardo was the only one with the complete knowledge and expertise needed to save the situation. If it wasn’t for him, I would have lost my reservation entirely and wouldn't have been able to visit my daughter for her 21st birthday. Instead, I had an amazing time and was able to enjoy it with my family, all thanks to a properly trained employee who truly knew what he was doing, especially under extreme circumstances. Ricardo, thank you so much for everything you did to make my trip possible.
• MB

  Matteo Bianchi

  Aug 10, 2026
  5.0
  Extremely disappointing experience at the SIXT location at the InterContinental Miami on August 4 at around 2:00 PM. The rental process itself was relatively smooth until the discussion about the fuel level. The employee told me that a staff member had checked the vehicle and confirmed that the tank was “full,” and therefore I was expected to return it at exactly the same level. That expectation is unreasonable in practice. How is a customer supposed to guarantee that the gauge will show the exact same level after filling up near the airport and then driving the vehicle back to the return location? I fully understand the requirement to return a rental car with a full tank, but there is a major difference between a reasonable full-tank policy and treating the fuel gauge as if it must match some supposedly exact reading. What made the situation significantly worse was the employee’s attitude. Once I questioned the fuel issue, his demeanor became noticeably rude, dismissive, and confrontational. I had already purchased LDW, Supplemental Liability Insurance, and the toll option. The only additional product I declined was the prepaid fuel/refueling option. Because of the timing and the sudden change in attitude, I was left with the very strong impression that I was being deliberately given a hard time because I chose not to purchase that particular add-on. If that is how customers are treated when they decline an optional product, that is completely unacceptable. Optional products are supposed to be optional. Customers should not feel pressured, intimidated, or treated worse simply because they decide not to purchase every add-on offered at the counter. I expect SIXT management to review who handled my rental at approximately 2:00 PM on August 4 at the InterContinental Miami location, investigate this interaction, and take appropriate disciplinary action if the circumstances are confirmed. I am also requesting appropriate compensation for this experience. Please contact me regarding compensation, the outcome of your investigation, and how SIXT intends to resolve this complaint. This employee’s behavior turned what should have been a routine rental into an unnecessarily hostile experience. I expect this complaint to be taken seriously. -- ⭐️⭐️⭐️⭐️⭐️ Updating my review after SIXT followed up with me regarding my experience. I initially had an unpleasant interaction at the InterContinental Miami location regarding the fuel policy, and I was quite frustrated by the way the situation was communicated at the time. However, I really appreciate how SIXT handled my complaint afterward. They took the time to provide a detailed explanation, addressed the issue directly with both the rental agent and the location manager, and clarified the fuel policy in a way that made much more sense. They also acknowledged how the interaction made me feel and offered a goodwill adjustment to my rental. I especially appreciate that they did not simply send a generic response or dismiss my concerns. Their follow-up felt thoughtful, professional, and genuinely focused on resolving the issue. The rental process itself was otherwise smooth, and based on how seriously management handled my concerns, I am happy to update my review to five stars. Thank you to the team for taking customer feedback seriously and making things right.

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