Safelite AutoGlass

Reviews

• IR

  Isabel Rodriguez

  1 day ago
  1.0
  Está oficina es un SÚPER DESORDEN comenzando por el supervisor César un señor DESPOTA, MAL EDUCADO ARROGANTE hasta con sus propios empleados, cómo es posible que ellos den hasta 4 citas a las 7 de la mañana y a esa hora es q sus trabajadores llegan ??? Cómo es posible que tenga q ir hasta 3 veces a la oficina a ver el estado de mi carro porque lo dejé a las 9 am y a las 6:30pm no estuviera listo y este di que supervisor solo tenga osadía de mandar a sus técnicos a hablar con los clientes teniendo el y dos empleados más sentados en el front desk muy mal servicio muy mal management
• JV

  John Valentin

  Jun 30, 2026
  1.0
  My experience was extremely frustrating. It took four separate visits to replace the windshield on my 2025 Subaru Forester because of repeated issues that could have been avoided. On my first visit, I dropped off my vehicle only to be called later and told the replacement glass wasn’t in stock. On the second visit, the windshield was installed, but they couldn’t complete the calibration because their equipment malfunctioned. The third visit was another wasted trip after they confirmed my appointment even though the new calibration machine hadn’t arrived. On my fourth visit, I dropped off my car at 10:00 a.m. and was told it would be ready by 5:00 p.m., but after 6:00 p.m. it still wasn’t finished. I spent over $125 out of pocket on Uber rides because of these unnecessary delays. What disappointed me most was the complete lack of communication, urgency, or empathy from the staff. They billed my insurance more than $2,100, yet the level of customer service was far below what anyone should expect. I cannot recommend this company. Update: At 630p I was told by the technician that they could not complete the calibration of the windshield and there was nothing else they could do. They recommend I take vehicle to the Subaru Dealership. No apology or nothing. Absolutely no empathy shown.
• AV

  Ana Maria Cardona Villalobos

  Jun 29, 2026
  1.0
  Worst service ever! They installed a new windshield in my car and it cracked immediately. We needed to travel 400 miles next day and according to the technician, Diego, the car was not in condition to be driven. Diego called his manager, Cesar, spoke to him with us listening on speakerphone and he did not provide a solution. Had to rent a car to move our daughter to college and when we called the office to claim a reimbursement for the rental, The manager from this store, Cesar, denied everything and said he never spoke to us and never approved a rental. I am escalating this case to corporate and to the FL bureau of business and file an official complaint to get our money reimbursed. I hope Cesar is let go. This is very unethical. Worst service ever!
• LL

  LILI

  Jun 22, 2026
  1.0
  I am very disappointed with this business. I arrived before my 3:00 PM appointment and waited until 4:30 PM. During that time, my vehicle remained parked outside and no work was started. No one could give me a clear answer about when my car would be taken in or completed. “What frustrated me the most was the lack of communication. After waiting for over an hour and a half with no work started on my vehicle, I decided to leave. Only then was I asked where I was taking my car. I would have appreciated that level of concern much earlier in the process.” I understand delays can happen, but the lack of communication and respect for my time was unacceptable. I ended up taking my keys and leaving. Based on my experience, I cannot recommend this location.
• PQ

  Pues Quehago

  Jun 19, 2026
  5.0
  Getting a Crack in my windshield was Horrible and over thinking it with Insurance and getting it fixed almost gave me high blood pressure. Well, it turned out to be So Easy! Filed a claim through Geico (Easy) went to Safelite, walked in gave them my keys, sat down and a few hours later it was done (easy). This was the Easiest thing I have done all day. I wish my Life was this easy. TEAM SafeLite 100% GOAL!!!