Safelite AutoGlass

Reviews

• T1

  Turbo 107

  2 days ago
  1.0
  Horrible Customer Service Experience! Zero Stars . Poor quality aftermarket products. Farmers insurance paid Safelite approx.$1000.00. Spend 4 hours at shop. 2 days later windshield cracked. Another 4 hours at the shop. Reached out to Safelite Customer service 9 times to resolve issue and concerns $100.00 Refund for front tint that I had to pay again. Negative results , Safelite Manager Ceasar Gonzalez and Ariel. Banana Republic Management Poor Customer Service Today September 01 2026 Filed a formal Complaint with Better Business Bureau and Farmers Insurance Zero Integrity...
• CM

  Carla Monterrosa

  Aug 21, 2026
  1.0
  Poor communication from this shop, they say to leave keys in drop box but one does not exist. They threw away my sunpass and when I asked they said I should have asked for it to be removed and left on the dash…they take no responsibility and blame corporate
• AF

  Ashlyn Fernandez

  Aug 20, 2026
  1.0
  Extremely disappointed with Safelite. I had my windshield replaced in May, but it could not be properly calibrated. Despite this, I received texts and emails stating that the calibration was successfully completed. When I confronted the shop, I was told those were “default” messages and that they would resubmit the claim to my insurance to request OEM glass. It is now August and my windshield is STILL not calibrated. I have called customer service multiple times, and even their representatives have tried unsuccessfully to contact the shops for me. Now, when I call, their system doesn’t even recognize my phone number as having a case, making it nearly impossible to reach anyone. This is not just terrible customer service—it is a serious safety concern, as improper calibration can affect important driver-assistance and collision-safety features. I have been driving for approximately three months with an issue Safelite has known about and still has not corrected. I have been more than patient. If Safelite does not resolve this immediately, I am prepared to escalate this through formal complaints and seek legal counsel. This experience has been completely unacceptable.
• EL

  Eduardo Lobo

  Aug 16, 2026
  1.0
  Went in for a windshield replacement. Service was relatively fast, however front desk guy didn’t inform me when the car was ready, after waiting for 4 hours in the lobby decided to check the parking lot and the car was there. Technician told me the service had been done for almost 2 hours already. Front desk had the envelope with the key right in front of him the whole time, did not update in their system so I could receive a message or simply announcing inside that whatever car was ready. It was just another person and I waiting inside, but he was too busy on his phone
• AD

  Aubrey Deptula

  Aug 14, 2026
  5.0
  I had my windshield replaced with safelite and it was a very easy experience. I booked it through my insurance and the whole process was basically done for me, and at my convenience. My technician Daryn was patient with me, explained what he was doing, and communicated very well throughout the duration (and before the service). He cleaned up after himself and was generally very pleasant. Highly recommend safelite for taking care of your windshield!