Safelite AutoGlass

Reviews

• PQ

  Pedro Quijada

  2 days ago
  5.0
  Excellent service. I was very impressed by Jalen the technician’s professionalism, technical knowledge, and ability to handle the entire job alone. He made a very difficult window replacement look easy. My only recommendation would be to consider sending additional support for such demanding jobs. Overall, outstanding experience , I would definitely use them again.the job was cover by my insurance
• MS

  Mario Solares

  May 13, 2026
  1.0
  Absolute mediocrity. Where to begin? I had Safelite come out to my office to replace a windshield, only for them to cancel and force a reschedule. When they came out, they brought out the wrong windshield. I then had to wait weeks for the correct windshield. For some reason, they told me that the correct windshield couldn’t be installed remotely, and that I would need to go into the physical store. Did I mention that because they initially billed me for the wrong windshield, they then had to charge me an additional $300 for the correct one. By that point, I had no choice but to continue since I had already paid $1,000 (even though now Safelite was grossly overpriced compared to competitors). No biggie though, right? Mistakes happen, right? When the correct windshield finally got put in, I immediately noticed new wind noise and vibration due to improper installation. Within a handful of days, the windshield itself cracked due to a stress fracture which I can only presume was also due to improper installation. I promptly submitted a warranty claim to Safelite, and they re-ordered a windshield which took another month to arrive. I was told by Safelite customer service that this would be covered under warranty. When I arrived at the facility, unbeknownst to me, the manager of the store goes to inspect my vehicle and unilaterally declared that the damage was from an impact strike. Mind you, by this point the crack on the windshield had by then grown significantly because of the delay waiting for a replacement! I had them pull the old glass from the dumpster so I could make my case. At this point, some of the staff at the store began pointing to other areas on the glass where the damage had spread to as if to say the damage originated from there; it genuinely felt like they were grasping at straws. At one point I even showed the staff at the store a photo of the crack taken within 48 hours of the incident which supported my position; a copy of that photo was even texted to the staff at Safelite. They simply didn’t care - I was left with no choice but to pay the invoice out of my own pocket to now get my car back. To add insult to injury, I dropped my car off at 8:00 AM, and I didn’t receive it until 6:30 PM. Absolute torture when you realize there’s a sign at the front desk at this location that says the windshield repair will take 3 to 5 hours. A prime example of customer service at its absolute worst. The crazy part is that once I showed the store staff a photo of the damage origin, they conceded that the damage may have been caused as I stated. However, by this point they told me that there was nothing they could do since they flagged it initially as damage and the denial was submitted. This is what happens when you combine store-level incompetence along with big company bureaucracy. As somebody who has had 4 separate jobs with Safelite (almost $3,000 total spent out of my own pocket), I will *never* use this company again. I have called Safelite on multiple occasions to try and resolve this, and I’ve had no success. Considering Safelite has done nothing to rectify this, my advice is to support your local small business instead.
• EP

  erik perez

  May 13, 2026
  1.0
  I left my car at this shop yesterday expecting it to be completed the same day. Instead, I received a call around 7 PM, even though their closing time is 5 PM, telling me a tool had broken and the car needed to stay overnight. I was promised the vehicle would be ready the next morning at 8:30 AM. I arrived at 9:00 AM the next day and the car still was not ready. I waited for over two hours. To make things worse, nobody informed me beforehand that my Tesla needed to be charged to 50%. I had to waste another 40+ minutes driving back and forth to a charger because of their poor communication and lack of planning. The most frustrating part was the complete lack of care or accountability. Nobody acknowledged the inconvenience, wasted time, or stress this caused. It genuinely felt like nobody cared what I had gone through. At this point, dealing with this shop feels like a gamble. Maybe you get lucky with service and timing, maybe you do not. I can only speak from my experience, but the quality and professionalism of this chain seems to be going downhill badly. Absolutely unacceptable experience. Unfortunately I can’t give a 0 star. Only 1.
• LR

  Lourdes Del Río

  May 8, 2026
  1.0
  My experience with this company has been horrible. A true nightmare. I have a brand-new BMW with barely 300 miles on it, and the first time they came to my house, the job was done so poorly that after contacting customer service more than 10 times, they finally sent someone back out. The service was a little better, but they still left my car dirty and full of glass pieces. Now I’m calling customer service again so they can fix the damage they caused to my dashboard the first time, along with another issue that was not fixed properly during this second visit, and now nobody is responding to me.
• RW

  Ronnie Williams

  May 4, 2026
  3.0
  Audi owners take note!! Final replacement was well done. Customer service experience was weird to say the least. In person appointments were cancelled twice the evening before due to “equipment issues”. After rescheduling for a mobile appointment, I was then told the calibration for my vehicle (Audi) could only be done in shop 🙃. Add the shipping time in and it took almost an entire month to get one rock chip repaired, which spread obviously and led to a total replacement. The day I arrived at the shop for replacement I saw at least 2 other Audi vehicles in for replacement that day. Could be coincidence, could be incompetence 🤷🏾‍♂️