Honda of South Miami

Reviews

• FF

  famalis Familia

  1 day ago
  1.0
  Quiero compartir mi pésima experiencia en South Miami Honda. Fui al dealership con la intención seria de evaluar la posibilidad de comprar un vehículo y, específicamente, solicité una tasación por escrito de mi Dodge Grand Caravan 2017 SXT, ya que estaba considerando entregarla como trade-in. Para mi sorpresa, no recibí absolutamente nada por escrito. Simplemente me dijeron verbalmente que podían darme $500 por mi vehículo. Cuando pregunté y expliqué que lo que necesitaba era una tasación formal para poder evaluar mis opciones, tampoco recibí una propuesta concreta ni una explicación profesional. Lo más decepcionante no fue solamente la cantidad que me ofrecieron, sino la falta de atención, profesionalismo y cortesía durante mi visita. Me fui del lugar sin la información que solicité y sin sentir que realmente estuvieran interesados en atenderme como una posible cliente. Entiendo perfectamente que un vehículo con título rebuilt puede tener un valor de trade-in más bajo. Eso no es el problema. El problema es la forma en que se manejó mi visita y que ni siquiera me proporcionaron la tasación que solicité. Como cliente, considero que merecía por lo menos una atención respetuosa, una explicación clara y una oferta por escrito para poder tomar una decisión informada. Definitivamente, no fue la experiencia que esperaba de un dealership Honda y no me sentí valorada como cliente. Me fui y continuaré buscando otras opciones donde puedan ofrecerme un trato más profesional y respetuoso.
• YM

  Yanina Martin

  6 days ago
  1.0
  ⭐️ 1 Star — Extremely Disappointed After 15 Years as a Honda Customer I have been a loyal Honda customer since 2011, and after today’s experience, I am extremely disappointed and honestly heartbroken by how much the customer service has changed at Honda of Homestead. I called yesterday because my car is having a serious and potentially dangerous issue. While I am driving and come to a light, the car will suddenly switch from Drive to Park. When I try to put it back into Drive, sometimes it will not allow me to. I have to turn the car off and restart it, and there have even been times when it does not want to start again right away. This is happening while I am in traffic, and I am extremely concerned about my safety. Because of this, I called the dealership to make an appointment. I was first offered Monday at 7:40 AM. I clearly explained that I could not come Monday. I was then offered Saturday at 7:40 AM, and I accepted that appointment. I showed up today at 7:40 AM, exactly when I was told to come. When I arrived, I was told my appointment was actually for Monday. I explained that I had specifically told the person on the phone that Monday did not work for me and that I had been given Saturday at 7:40 AM. One employee was very kind and told me not to worry and that they would try to help me. Unfortunately, another employee came over and basically told me there was nothing they could do. She suggested I leave my car and pick it up Monday after they checked it. I explained AGAIN that I could not come Monday and that this was a safety issue. What really bothered me was that nobody seemed willing to take ownership of the situation or even try to find a solution. Instead, I was left with no choice but to take my car and leave, even though I came in because I am afraid to drive it with this problem. After being a Honda customer since 2011, I expected much better. I have supported this dealership for years, and I never imagined that when I had a serious problem with my vehicle, I would be treated like my situation wasn’t important. I don’t care what brand I drive. I care about having a safe, reliable vehicle and being treated with respect when I need help. Today, Honda of Homestead did not make me feel like a valued customer. After 15 years of loyalty, this experience has made me decide to take my business elsewhere and look for another vehicle brand. Honda of Homestead, you didn’t just lose a customer today. You lost a customer who had been loyal to Honda since 2011. I sincerely hope management reads this review and takes a serious look at what happened, especially when a customer is reporting a potentially dangerous vehicle problem. Customer service should not depend on whether the dealership is busy or whether an appointment was entered incorrectly. Someone should have taken responsibility and helped.
• BC

  Benjamin Castro

  Aug 27, 2026
  1.0
  Dishonet practices & Phantom inventory Avoid Honda of South Miami if you value your time. I verified availability for a pre-owned 2025 Toyota Corolla LE (Stock #P299984) listed at $19,786 right before driving over to the lot. Upon arrival, I was told the vehicle wasn't available—a classic bait-and-switch tactic to get buyers in the door. When pressed, they offered zero comparable inventory or real solutions to make it right. Save yourself the headache and take your business to a dealership that operates with basic transparency. Phantom inventory- Phanton sales associate. Check the timestamp on the pictures. The car is still for sale even when I was told It was sold days ago.
• YP

  Yandy Suárez Piñeiro

  Aug 21, 2026
  1.0
  I purchased a brand-new 2027 Honda HR-V from Honda of South Miami, expecting the experience, support, and service that should come with purchasing a new vehicle. Unfortunately, based on my personal experience since the purchase, I am extremely disappointed and have lost confidence in this dealership. I am not giving this rating simply because my vehicle developed a noise. My rating is mainly based on my experience with how my concern has been handled from the beginning. • The vehicle developed an abnormal noise shortly after I purchased it, and I have videos documenting the noise from that period. • During my visits to the service department, I was told by employees that because the vehicle was new, it would be a shame to start taking it apart or performing work on it and that it would be better to continue driving it as-is. • I was also advised to continue driving the vehicle and wait to see whether the problem became more noticeable, which could make it easier to identify. I was uncomfortable with that approach because I purchased a new vehicle and wanted the source of the noise properly diagnosed. • On two separate occasions, I was initially told by an employee that the noise had been heard. I was later given a different explanation indicating that the noise had not actually been reproduced. Receiving different explanations about whether the noise had been reproduced caused me to lose confidence in the process. • I was also told that Honda vehicles can make noises like this and that I should get used to it. I did not consider that a satisfactory explanation for the unexplained noise I was experiencing in a brand-new vehicle. • The written service report states that multiple road tests totaling approximately 40 miles were performed in an attempt to duplicate the reported noise. It also documents inspections of the underbody, suspension, steering components, splash shields and related fasteners, the left-side dashboard area and surrounding interior trim, and the A- and B-pillars. The report states that the reported rattle could not be duplicated during testing, that no loose, damaged, or abnormal conditions were found during the inspection, and that no repairs were performed at that time. I was subsequently told verbally that because the noise could not be reproduced during testing, there was nothing further they could do regarding the issue at that time. After leaving my vehicle with the dealership for several days, I still did not have an identified source or resolution for the noise I was experiencing. • During the times I left my vehicle for inspection, I was dissatisfied with the communication I received. Expected updates did not always occur when I anticipated them, and on multiple occasions I contacted or visited the dealership myself to obtain information about the status of my vehicle. I was not asking for special treatment. I was asking for professionalism, communication, clear and consistent information, and a serious effort to determine the source of the noise I was experiencing with the brand-new vehicle I purchased. After multiple visits and still having no satisfactory resolution to the noise I was experiencing, I have lost confidence in the way Honda of South Miami has handled my situation. For these reasons, and based solely on my personal experience, I cannot recommend Honda of South Miami.
• SE

  Suanmy Espino

  Aug 20, 2026
  5.0
  Outstanding Experience with Luis Garcia I recently purchased my second Honda, and I had an exceptional experience working with Luis Garcia. , Luis was professional, knowledgeable, patient, and genuinely committed to making the entire process smooth and stress-free. What stood out most was the level of attention and care Luis provided throughout my purchase. He took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable and confident with my financing options. There was no pressure—just honest communication and excellent customer service. As a returning Honda customer, I truly appreciated being treated with the same level of respect and professionalism throughout my second purchase. Luis went above and beyond to make sure I had a great experience. I highly recommend Luis Garcia to anyone looking for a trustworthy, professional,in the Honda and south motors financing.