Enterprise Rent-A-Car

Reviews

• TM

  Terence Morgan

  Aug 27, 2026
  5.0
  The whole process was about as quick and seamless as possible. I was able to pick any car in its class by just walking up and getting in. All of the cars were new-ish and clean. I recommend buying the full tank of gas ($70?) when picking up your car for the return. Then you can drive up and walk away at drop off. Miami Int’l is 6 x larger than all of CA Disneyland. It’s sprawling and very difficult if you’re in a hurry. One less tedious thing to stop for on travel day is well worth it. Besides, $70 fills a tank in FL. That’s like 2020 prices in CA.
• JG

  J G

  Aug 25, 2026
  1.0
  I personally witnessed how terribly my brother was treated at this Enterprise location. The staff was dismissive and unprofessional, and despite repeatedly saying that a manager was involved, the manager never even came out to speak with us or address the situation directly. It was extremely disappointing to see a customer treated this way, especially when he was simply trying to resolve a problem with his reservation. Very poor customer service and absolutely no accountability from management.
• MS

  Maria Sued

  Aug 24, 2026
  3.0
  **3-Star Review — Very Different Experiences at Two Locations** I’m giving this experience 3 stars to average what were two completely different experiences: 1 star for the Miami Airport location and 5+ stars for the Fort Lauderdale Airport location. Unfortunately, my experience with the Miami Airport location was very disappointing. The initial pickup went smoothly, and I left the lot without any issues. However, about halfway to my destination, I realized I had not been given a printed rental agreement. I assumed it may have been sent electronically, but the following morning I received an email stating that my reservation had been canceled. I called Enterprise and was told that a message would be sent to the Miami location and that someone would call me back. When I still had not heard anything later that day, I called again and was given the same response. Four days passed without anyone from the Miami location contacting me, while I was still driving the rental vehicle without any documentation showing that I had legitimately rented the vehicle. After another call and an escalation, I finally received a call from the Miami location. I was told they needed my credit card information to resolve the issue, but there was no apology or acknowledgment of the inconvenience or concern this situation had caused. Five days after picking up the vehicle, I finally received my rental agreement. The following day, I received another call offering to discount one day from the rental price and an apology after I again expressed my frustration. In contrast, my drop-off experience at the Fort Lauderdale Airport location was exceptional. The staff were professional, understanding, and genuinely concerned when I explained what had happened.They immediately recognized the seriousness of the lack of follow-through and the fact that I had been driving a rental vehicle for several days without documentation. They were extremely accommodating and offered additional compensation. The Fort Lauderdale team demonstrated the level of customer service I would expect from Enterprise. Unfortunately, the Miami Airport location did not. I would not recommend the Miami Airport location based on my experience. I hope Enterprise uses this feedback to address the communication, follow-through, and procedural issues that led to this situation.
• PD

  Purav Dhanjani

  Aug 23, 2026
  5.0
  Oriana at the front desk was absolutely amazing. super friendly, patient, and helpful throughout the whole process. I was having issues with my bank and must have tried the payment around 10–12 times, but she stayed patient and helpful the entire time and never made me feel rushed. She also did a great job explaining everything clearly and making the whole experience as smooth as possible. I’d highly recommend them, especially since they accept debit cards and offer a deposit option. Great service overall, and a special thanks to Oriana for being so helpful!
• JG

  Jorge Gonzalez

  Aug 21, 2026
  1.0
  Muy mala experiencia con Enterprise en el Miami International Airport Rental Car Center. Se negaron a rentarme el vehículo argumentando que mi licencia mexicana no era válida, a pesar de ser una licencia original y vigente. El empleado fue grosero, tomó fotografías de mis documentos y las envió a una persona que nunca se identificó, mientras que el gerente ni siquiera salió a atenderme. Después de perder aproximadamente 90 minutos, simplemente me dijeron que solicitara un reembolso y me fuera. Terminé rentando un vehículo con Avis en pocos minutos, pero pagando casi el doble. Una experiencia totalmente inaceptable y muy por debajo del servicio que esperaba de Enterprise.

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