Enterprise Rent-A-Car

Reviews

• MR

  Monica Rusconi

  Jul 3, 2026
  1.0
  Worst customer service ever young girl has a bad attitude will never come back rented my reservation to Someone else, lost my flight.
• AC

  Alexander Herrera Castro

  Jun 29, 2026
  1.0
  Esa oficina no sirve para nada hice una reservación dos meses antes y faltando 3 horas para recoger el carro me dijeron que no avía carro
• AM

  Anoop Mansukhani

  Jun 24, 2026
  5.0
  I booked my reservation online and got the most friendly , professional experience from Natalie Gianquinto I would say she made the whole experience very comfortable and helpful to which I was very pleased !!
• M1

  mike 1235

  Jun 17, 2026
  5.0
  Everything went smoothly and efficiently from making the reservation, picking up the vehicle, and returning it. In addition, the agent who handled the return process was professional and friendly.
• AT

  Armeid Thompson

  Jun 3, 2026
  1.0
  I am escalating a highly concerning incident involving Branch Manager Lisbet Hernandez at the Enterprise Rent-A-Car location at 19300 SW 108th Ave, Miami, FL on April 8th and up to now, have received no feedback after putting in complaints with customer service. The conduct I experienced was not only unprofessional, but completely unacceptable for any employee—let alone someone in a managerial position—and demands immediate corrective action. Please note that I lodged a formal complaint with a customer service representative named Candy who assured me that this matter would be escalated to the district manager. Despite being a consistent customer for over two months, I was subjected to repeated miscommunication and operational failures by your staff leading up to my scheduled contract rewrite on April 7. I followed the exact instructions provided to me: I was told I would be contacted when a replacement vehicle became available. Instead, I was misled, delayed, and ultimately penalized for your team’s failure to communicate properly. When I arrived to resolve the situation, Ms. Hernandez refused to take any accountability whatsoever. She made no attempt to investigate, verify prior communications, or offer a reasonable solution. Instead, she defaulted to blaming me for not appearing the previous day and charging me a additional day rental rate—despite the fact that I was explicitly told to wait for further instruction. This is not only illogical, but indicative of a complete breakdown in leadership and responsibility. What followed was even more unacceptable. Ms. Hernandez dismissed my concerns, refused service outright, and ordered me to leave the premises. Her tone and behavior were hostile, dismissive, and entirely inappropriate. At no point did she attempt to de-escalate or resolve the situation—she simply chose to terminate the interaction. As a direct result of her actions, I was forced to retrieve my belongings from the vehicle in the pouring rain while managing an urgent family situation involving my husband’s hospital discharge and coordinating transportation for my children. This was not just an inconvenience—it was a complete failure of basic customer care and human decency. Her lack of professionalism began the moment I walked in the door, as I was not even acknowledged as a customer, she had her back to me and ignored me for a few minutes while she shuffled some papers. It continued through her refusal to answer reasonable questions about available vehicles and culminated in her outright denial of service. This pattern of behavior is unacceptable and reflects a serious deficiency in both customer service standards and managerial competence. Her behavior reflects poorly on Enterprise and undermines trust in your brand. This is a failure in leadership, accountability, and basic service standards. An individual who behaves in this manner should not be in a position of authority representing that company. I would never do business with Enterprise and especially this location ever again.