Enterprise Rent-A-Car

Reviews

• KA

  Kim Alfonso

  1 day ago
  5.0
  I had a great experience renting a car from Lucas at the Miami Dadeland Station. He was friendly, professional and made the rental experience quick and easy. He answered all my questions and made sure I had everything I needed. Thanks Lucas!
• CK

  Cathy Kowallis

  3 days ago
  1.0
  Horrible experience.
• KJ

  Karelis Jacobsen

  4 days ago
  5.0
  This office was great!! We were in a tight timeline for a road trip and they came through with a great vehicle for us and at a great deal! Lucas was amazing!! He was so quick and attentive, would highly recommend this location every time!
• CT

  Carlos Tapigliani

  Jul 3, 2026
  1.0
  It is a matter of trust. We made an agreement, but a higher amount was charged.
• SV

  Sule Veritas

  Jun 11, 2026
  1.0
  Terrible experience with this rental company and, in particular, the conduct of manager Madeline Orellano. What should have been a routine vehicle pickup turned into an unnecessarily frustrating and unacceptable experience due to poor communication, lack of professionalism, and questionable decision-making. I arrived at approximately 1:38 PM for a scheduled 1:30 PM pickup. The transaction initially appeared to be proceeding normally; however, the process became unreasonably delayed. Nearly an hour passed, and I still had not received a vehicle. During that entire time, Ms. Orellano never proactively provided an update regarding the status of my rental. I was forced to repeatedly ask for information because I was on a strict timeline and needed to pick up family members arriving at the airport. To make matters worse, I also had to determine whether a car seat could be added to the rental at the enterprise in MIA, as this location does not provide them. This was critical given that I was responsible for transporting a young child. When I finally asked why the process was taking so long, Ms. Orellano stated that employees were moving vehicles around the lot in order to retrieve my rental. Having seen the size and layout of that facility's parking area, I found this explanation difficult to believe and inconsistent with the excessive delay I experienced. The situation deteriorated further when it came time to complete payment. I was standing on the curb while Ms. Orellano was at street level. As she presented the iPad for payment, I took hold of it in order to complete the transaction. She apparently interpreted this as me "snatching" the device from her, which is categorically untrue. At no point was I aggressive, hostile, or disrespectful during that interaction. Rather than calmly clarifying the misunderstanding, Ms. Orellano became confrontational and demanded an apology. When I declined to apologize for something that had not occurred, she abruptly stated, "OK, there's no transaction. You can be on your way," and refused to complete the rental. What is most concerning is that her decision appeared to be driven by emotion rather than sound judgment. After keeping me waiting for nearly an hour with little communication, she chose to cancel the rental entirely over a perceived slight instead of resolving a simple misunderstanding. As a result, I was left scrambling to make alternate transportation arrangements for my family, including my three-year-old niece. A manager's responsibility is to de-escalate situations, communicate effectively, and focus on solutions. Unfortunately, Ms. Orellano did the exact opposite. Her conduct demonstrated poor customer service, poor conflict-resolution skills, and a troubling inability to separate personal feelings from professional responsibilities. Based on this experience, I would strongly caution others before renting from this location. My interaction with Madeline Orellano left me with little confidence in the company's commitment to professionalism, customer care, or responsible management. I sincerely hope ownership reviews how customer complaints and conflicts are handled, as this experience fell far below any reasonable standard of customer service. If I could give 0 stars, I definitely would. I wholeheartedly recommend AVIS who is right next door. I picked up a rental from them the next day. It was simple, quick and easy. The best part, they have car seats on site.