Enterprise Rent-A-Car

Reviews

• HK

  Hiroyasu Kusaka

  May 11, 2026
  5.0
  I had an unexpected issue with my rental, and I would like to sincerely thank Mr. Conor for his outstanding support. On the morning of my scheduled return, I discovered that the car had a flat tire. I contacted Enterprise Roadside Assistance, and they arranged towing and advised me to return the key at the MIA location. The situation was stressful, especially since I was traveling and had a flight to catch. Mr. Conor handled both my phone call and email with great professionalism and kindness. He clearly explained the situation, reassured me that there would be no additional charges, and confirmed that my contract was properly closed and my deposit refunded. What impressed me most was how smoothly he resolved everything, despite the complicated situation. His support gave me great peace of mind during a very stressful moment. Thank you again, Mr. Conor, for your excellent customer service. I truly appreciate your help and would highly recommend this location.
• KK

  Kevin K

  May 4, 2026
  5.0
  Great location just a few blocks from my house in the Edgewater neighborhood of Miami. Staff and service was friendly and helpful. Great job booking a reservation through an insurance claim.
• RR

  Rkbologistic

  May 2, 2026
  1.0
  Carros con peste a mariguana horrible. Le he han un tipo de olor o fragancia que en principio no lo sientes pero después de manejarlo un tiempo. Es algo que ellos saben. Esto después de haber hecho la reserva y que me confirmaron y al llegar allí no había carros disponibles. En fin una odisea
• AM

  Aaron Marley

  Mar 28, 2026
  3.0
  The staff were very friendly and helpful. However, when I request a mid-size car it's because I want a mid-size car. Don't give me a full-size pickup truck and pretend like you're doing me a favor; just tell me you're out of stock so I can shop elsewhere. Driving and parking that thing in Downtown Miami was a nightmare, and added unnecessary stress to our vacation.
• RA

  Ricky Alvarez

  Mar 23, 2026
  1.0
  Last week on Monday, March 16, I went to the Enterprise location in Brickell with a reservation through my auto insurance. I was recommended a Jeep Rubicon, and the team brought it out from the garage. I liked the vehicle, and after the associate reviewed it with me, I placed my belongings inside, completed the payment, and was ready to leave. Right before closing the door, the same employee who handed me the keys suddenly told me there was a recall on the vehicle and that I needed to choose a different car. The timing was extremely suspicious. I stepped out and went back inside, where another employee, I believe named Jake or Dave, confirmed that I had to switch vehicles. At that point, I declined. It immediately felt like something was not right. As I walked outside, I saw the same employee showing what appeared to be the exact same vehicle, with the same license plate, to another customer around the building. From what I understood, that customer was not renting through insurance. This led me to believe I was misled about the “recall” so the vehicle could be rented at a higher rate. I chose to leave without a car because I strongly believe customers should be treated fairly and equally, regardless of how the reservation is made. I also asked for the manager to contact me, but I never received any follow up. This experience raises serious concerns about honesty and internal practices at this location. If there is a willingness to mislead customers in front of them, it makes you question what else is happening behind the scenes. I documented the entire situation on video. If management would like to review it, I am open to sharing it directly.