Enterprise Rent-A-Car

Reviews

• PS

  Pavel Suau

  1 day ago
  5.0
  Agradezco mucho la atención y preocupación que tuvimos de la señorita Daniela ,nos fuimos contento de como pudo manejar el problema que tuvimos y la preocupación que ella misma pudo manejar a la verdad nos vamos satisfechos y con decesos de volver a rentar con ella 👧. GRACIAS Daniela
• KA

  Katrine Abreu

  2 days ago
  5.0
  This location has been the most pleasant, professional and amazing location. Our rental was ready for pick up. We needed to extend our rental, Micheal assisted me and was able to get us the best pricing for the extension. When we had to return the car, it was so easy and fast. The staff was so kind to let me and my baby hung out at the lobby while we waited for our ride to pick us up. They offered us water and everything. I have never received such wonderful accommodations from a car rental location. 10/10 will recommend and we will be getting our rentals from here from now on.
• RY

  Roger Yost

  Jun 25, 2026
  5.0
  Great car, great service & better than expected price. No issues returning the rental. I’ll rent again at enterprise 100%.
• LM

  Lily Mock

  Jun 19, 2026
  1.0
  I reserved a premium specialty vehicle through Enterprise and showed up expecting the reservation to be honored. Instead, I was told the vehicle wasn’t available and was only offered a downgraded replacement. What made the experience unacceptable was not just the lack of availability — it was the way it was handled. Manager Gaby was rude, dismissive, and repeatedly blamed me for making the reservation the day before, as if that somehow made it my responsibility that Enterprise accepted and confirmed the booking. If customers are able to reserve and pay for a premium specialty vehicle, Enterprise should either honor that reservation or provide an equivalent or upgraded alternative — not blame the customer for using the reservation system. There was no accountability, no attempt to make things right, and no effort to provide acceptable customer service. I left extremely disappointed and would think twice before booking with this company.
• LW

  Larry Wilson

  Jun 9, 2026
  5.0
  I would like to recognize Mr. Michael Johnson, Rental Management Trainee at the Enterprise Car Rental location in Palmetto Bay, Florida, for his outstanding customer service. From the moment I entered the facility, Mr. Johnson was extremely courteous and welcoming. He greeted me with a friendly hello and, more importantly, extended the same courtesy to every customer who walked through the door. Throughout my visit, he remained polite, soft-spoken, professional, and attentive. Mr. Johnson demonstrated excellent knowledge of the vehicles and took the time to ensure that I was completely satisfied before leaving. His commitment to customer satisfaction and professionalism made my rental experience exceptional. Because of the outstanding service I received, I would definitely use this location again. I have also recommended Mr. Johnson and this Enterprise location to my family, friends, and co-workers. Thank you for employing team members who consistently provide such a high level of customer service. Sincerely, Larry Wilson

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