Enterprise Rent-A-Car

Reviews

• LR

  Louis De Los Rios

  2 days ago
  5.0
  As always, this is my go to location due to the great service I continue to receive. Chris and staff are always providing top notch service. Keep up the great work! See you again in a few weeks.
• AW

  Andrew Wongsam

  6 days ago
  1.0
  Gabrielle who claims to be the manager was VERY RUDE. She refused to give her full name after i asked to speak to the manager and she claimed she was. She ended conversation with hanging up on me. She cannot and refused to try to solve the problem. They held my small deposit for 2 weeks after i returned car. At the time of the call the car was already rented out obviously in good condition. It was not my responsibility to pay for the car. It was rented by Hyundai while my car was in for service. 10s of million dollar company has working relationship with Enterprise and they hold my small deposit for 2 weeks plus. The car was returned in good condition able to be rented right away. I received no paper work stating i rented car. She refused to give offer any paper work stating i returned car. Gabrielle is terrible manager unable to solve small problem and make customer comfortable and satisfied. She is VERY RUDE! I called corporate and was told i would hear back from them with follow up. I NEVER received call from them.
• CS

  Carl Sands

  May 6, 2026
  5.0
  The serivce was great and i cant wait to rent another car from enterprise.
• TT

  Trina

  May 3, 2026
  5.0
  Smooth pick up and return - thank you for being fast and efficient, I’ll be back! 🚘 ✨
• CC

  Cha, Cha, Cha Chia (Chia)

  Apr 27, 2026
  1.0
  Another useless experience with Enterprise Rent-A-Car. I rented a vehicle from the 136 Ave / 128th St location under a special body shop rate. Everything was fine at first, but when my car repair got extended another two weeks, things went downhill fast. I returned the car to the Perrine location while I was out of town for a few days (didn’t make sense to pay for it to sit unused). Now that I’m back and still need a rental, neither the Perrine nor Palmetto Bay locations will honor the same rate. Instead, they’re forcing me to go all the way back to the original Kendall location near the body shop. So now, because of their lack of flexibility and poor customer service, I have to Uber across town just to get the same rental I already had. No solutions, no accountability, and no consideration for the customer. Very frustrating experience and definitely not what I expected. Pedro needs to be trained in customer service finding solutions for the customer. --------------------------- ADDED TO MY REVIEW AFTER THEIR SCRIPTED REPLY. Why even bother replying? You already blew it. I’ve wasted enough of my time dealing with this. Your only “solution” is for me to Uber all the way to Kendall just to get the same body shop rate—how does that make any sense? You’re the same company, yet none of your locations can work together or honor the same rate. Because of this mess, I wasn’t even able to pick up my son from school at 3 PM. That’s completely unacceptable. And now you want me to go through your contact form just to get even more of a runaround? No thanks.

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