Advance Auto Parts

Reviews

• GB

  Giuliana Bon

  Aug 11, 2026
  5.0
  Muchas gracias Pedro me ayudó a cambiar los limpiaparabrisas y recomendó algunos accesorios que necesitaba
• AF

  Arlety Fernandez

  Jul 6, 2026
  1.0
  I am extremely disappointed with the service I received at this location. I went there because I needed help finding the correct windshield wipers for my vehicle. If I had already known which ones I needed, I would have simply ordered them online. I came to the store expecting guidance from knowledgeable employees. I was accompanied by my brother, who is completely blind and uses a white cane. There was no line at the register. I greeted the employee, Alicia, but she completely ignored me while I waited. Shortly afterward, another employee, Pedro, joined her, and instead of helping us, they started talking about what time they were getting off work, how cold they were, and even hugged each other while customers were standing there waiting. It came across as very unprofessional. When I was finally helped, I was simply pointed toward the windshield wiper aisle and told to choose based on the numbers on the package, without any real explanation or assistance in selecting the correct part for my vehicle. While we were trying to figure it out on our own, my brother accidentally bumped into a display with his cane. I believe that with a little more attention and consideration for a customer accompanying someone with a visual disability, that situation could have been avoided. I ended up paying for the wipers but then had to visit another auto parts store just to confirm that I had purchased the correct ones. The most disappointing part was not just the lack of product knowledge, but the complete lack of customer service, professionalism, and empathy. Customers with disabilities—and the family members assisting them—deserve to be treated with respect and consideration. I had been a frequent customer at this location, but after this experience, I will not be returning. I hope Advance Auto Parts provides better customer service training and teaches employees how to properly assist customers with disabilities. Muy decepcionada con el servicio recibido en esta tienda. Fui porque necesitaba ayuda para comprar unos limpiaparabrisas para mi vehículo. Si hubiera sabido exactamente cuáles necesitaba, los habría comprado por internet. Acudí a la tienda precisamente porque esperaba recibir orientación. Entré con mi hermano, quien es completamente ciego y utiliza un bastón para desplazarse. No había clientes en la fila. Saludé, pero la empleada Alicia me ignoró mientras esperaba. Poco después llegó otro empleado, Pedro, y ambos comenzaron a conversar sobre a qué hora salían del trabajo, que tenían frío e incluso se abrazaron, sin preocuparse por atendernos. Esa falta de profesionalismo fue muy desagradable. Cuando finalmente me atendieron, simplemente me señalaron el pasillo donde estaban los limpiaparabrisas y me dijeron que escogiera según unos números, sin explicarme realmente cuál necesitaba mi vehículo ni ofrecer ayuda. Mientras tratábamos de resolverlo solos, mi hermano chocó accidentalmente con un estante. Considero que, con un poco de atención y empatía hacia una persona con discapacidad visual, esa situación pudo haberse evitado. Al final pagué, pero tuve que ir a otra tienda para confirmar que había comprado las piezas correctas. Lo más decepcionante no fue solo la falta de conocimiento, sino la ausencia de empatía y de un buen servicio al cliente. Las personas con discapacidad y sus familiares merecen ser atendidos con respeto y consideración. Fui cliente frecuente de esta tienda durante mucho tiempo, pero después de esta experiencia no pienso regresar. Espero que Advance Auto Parts capacite mejor a su personal en atención al cliente y en cómo asistir adecuadamente a personas con discapacidades.
• WC

  willy cruz

  Jun 2, 2026
  1.0
  Well, I went to Advance Auto Parts Store #09358, located at 1401 NW 27th Ave, Miami, FL 33125. Moises Guevara—who introduced himself to me as the manager—was assisting me regarding a DieHard Platinum battery. This battery comes with a 4-year warranty; however, Moises made me return to the store six times, claiming that the battery needed to be charged for 24 hours. He would hand the battery back to me, insisting that everything was fine, and refused to test it in my presence. On the fifth visit, he told me that—whenever this issue occurred—I would *always* have to go and charge the battery for 24 hours myself. This took place yesterday, June 1, 2026. Today, June 2, 2026, I spoke with another manager, Alicia C. She tested the battery, and the result showed that the battery was not holding the necessary charge; she then HONORED THE 4-YEAR DIEHARD WARRANTY AND GAVE ME A BRAND NEW ONE. ALL OF THIS WAS RESOLVED IN JUST 20 MINUTES—whereas with Moises Guevara, I had to see him six times with absolutely no results, all while he mocked the customer. Bueno fuy a Advance Auto Parts Store # 09358 ,Dirección 1401 Nw 27 ave miami fl 33125 ,Moises Guevara,Se me presento como manager ,con una Bateria DieHard Platinum, Cual tiene 4 años de garantia y este Mosises me hiso 6 veces porque la bateria debia ser cargada 24 horas,me devolbia la bateria que todo estaba bien y se reusaba a chequear delante de mi y en 5ta ves me dijo que tenia que ir a cargar la bateria por 24 horas siempre que me pasara ,esto fue Ayer junio 01,2026, Hoy Junio02,2026 ,Hablo con otra manager Alicia C, Esta chequio la bateria y el resultado fue que la bateria no coge la carga necesaria y APLICO LA GARANTIA DE 4 AÑOS DE LA DIEHARD Y ME DIO UNA NUEVA,TODO ESTO PASO EN 20 MINUTOS ,MIENTRAS QUE CON MOISES GUEVARA,TUVE QUE VERLO 6 VECES SIN RESULTADO BURLANDOSE DEL CLIENTE.
• NM

  Natalie Munoz

  May 21, 2026
  5.0
  I had an amazing experience with Pedro, the technician at Advance Auto Parts. He went above and beyond with his customer service and made the entire experience easy and stress-free. Pedro was knowledgeable, professional, patient, and took the time to explain everything clearly instead of rushing through it. It’s rare to come across someone who genuinely cares about helping customers, and his positive attitude really stood out. If you need assistance, I highly recommend asking for Pedro — he truly delivers outstanding service and made a lasting impression. Thank you, Pedro, for being awesome!
• AL

  Ashley Lee

  May 5, 2026
  5.0
  Fantastic experience! The staff was super helpful and friendly, going above and beyond to assist me with my car troubles. I highly recommend this place for all your auto needs!

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