Enterprise Rent-A-Car

Reviews

• TE

  Tunahan Eroğlu

  3 days ago
  4.0
  They helped me with both renting and returning my car; everything went smoothly, and I received the car back in clean condition. It was a good experience.
• UD

  Ubaldo Duque

  4 days ago
  1.0
  Pésimo , poco profesional, necesitan mejorar la atención al cliente, autos con olor a cigarro, tapicería sucia y manchada , no los recomiendo!
• JG

  Jesus Garcia

  May 13, 2026
  1.0
  I had one of the worst rental car experiences I’ve ever had with Enterprise. I picked up my rental around 9:30 AM, and shortly after driving it, I noticed the vehicle was shaking vibrating once I reached highway speeds(45 mph). I immediately reported the issue because I did not feel safe driving the car, especially on the highway. Unfortunately, from 9:30 AM until around 5:00 PM, Enterprise did not provide a proper solution or replace the vehicle for me. The Miami Lakes location was not helpful at all. They did not have another Wagoneer available, and instead of finding a reasonable solution, I was told that switching to a larger vehicle would require me to pay more. This was extremely frustrating because the issue was not my preference the vehicle they gave me had a safety problem. All their vehicles are with more than 60K miles, bad smell etc. At the end of the day, I had to drive myself to the airport location to get the vehicle exchanged, which completely wasted my time and disrupted my entire day. I expected much better customer service from Enterprise, especially when dealing with a potentially unsafe vehicle. Overall, this was a very disappointing experience, and I would not recommend the Miami Lakes Enterprise location either based on how this situation was handled.
• Y1

  YP 112

  May 7, 2026
  5.0
  I recently rented a vehicle here, Cal helped us, she was so professional, in spite of being short staffed and people losing their temper because we had to wait longer, she maintained her composure and was polite and professional. The vehicle was clean.
• MR

  merlys ramirez

  Apr 29, 2026
  1.0
  Very poor experience at the Enterprise Rent-A-Car location. Customer service was rude, unprofessional, and completely unhelpful. Staff showed no interest in assisting and acted annoyed by basic questions. The wait time was unreasonable, even when the office wasn’t busy. Management seriously needs to improve staff training and awareness—this level of service is unacceptable. I would not recommend this location at all. I had an extremely disappointing experience at the Enterprise Rent-A-Car location. From the moment I walked in, the customer service was absolutely unacceptable. The staff appeared uninterested, unprofessional, and lacked basic courtesy. No greeting, no willingness to help—just attitude. The wait time was completely unreasonable, especially considering the office was not busy at all. When I was finally assisted, the representative acted irritated by basic questions and gave unclear, unhelpful responses. It honestly felt like I was inconveniencing them just by being there. Communication throughout the entire process was poor. There was no effort to explain anything clearly, no transparency, and no sense of accountability. When I tried to express my concerns, they were dismissed without any real attempt to resolve the situation. Overall, this was one of the worst customer service experiences I’ve ever had. I would not recommend this location to anyone. If you value professionalism and respect, I strongly suggest taking your .

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