Enterprise Rent-A-Car

Reviews

• LK

  leila kight

  May 4, 2026
  5.0
  Enterprise Has long been my favorite car rental company. Most recently When my car was in the body shop, they picked me up, made special efforts to find a car that best suited me, and even forgave the small gas charge. Yay Enterprise!
• WW

  William

  Apr 30, 2026
  5.0
  Incredible services, have been using them for our company. Peyton always is a pleasure to work with!
• LD

  Linds Derby

  Apr 12, 2026
  1.0
  I wish I could give lower than one star. After two hours of waiting I finally got them to admit they didn’t have a car for us. We ended up needing to get two cars and they charged us a ridiculous amount. I reserved and paid for a car to fit 7 people months ago. The manager was extremely rude and was trying to tell me that this was all my fault that he didn’t have a car big enough. I will never use enterprise again!!!
• BT

  Brian Thomas

  Apr 10, 2026
  1.0
  I've had great experiences with Enterprise in the past, but this pickup location (miami south beach, 5th street) was terrible. Had a 10 am reservation and arrived on-time. Still had to wait over an hour. Was told repeatedly that the car was being 'finalized' would be ready in next few minutes (it wasn't). Got the impression that the reserved car was not ready and staff was just stalling. There was a waiting room full of other customers that had also checked-in, but like me, were waiting for cars to be retrieved. My reservation was upgraded to a larger vehicle (at no extra charge) because my pre-selected vehicle type was unavailable. When my car was finally brought down its fuel level was on empty. The staff member told me that I could either wait until he drove across the street to refuel, or I could take the car as is, and return it on empty. I choose the latter. Staff members were friendly, but location seemed grossly understaffed.
• LL

  Liang Li

  Apr 10, 2026
  1.0
  It is totally a shit, we have to wait longer than 1 hour, then they told me to wait for another 1 hour and there was no grantee to have a car. Note that at the very beginning, they told us we only need to wait 30 mins. If something changes on your side, why not update to us soon. And keeping it like a secret, telling us after we asking thousands of times. The attitude is also bad. Pushing us away as long as we want to get an update. AND after all this, they refuse to refund?? What a joke. If there is a zero star option, I will choose zero.

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