Enterprise Rent-A-Car

Reviews

• JP

  Jonathan Pridemore

  Aug 7, 2026
  1.0
  Booked a reservation, took a $40 uber to get there , the location wouldn’t rent to me with my debit card because I have a out of state DL - I’m looking to move to Melbourne, called customer service. I spoke with Angel and he said his manager made an exception to help me and noted the reservation, I went inside and they said there was no note. I called customer service again and spoke with Keith and he said he reached out to the regional manager who would call me and help me out. I waited over a hour and no one ever called and left me hanging and stuck without any transportation - to say disappointing is a understatement and now after using enterprise for years I probably would never use them again since they couldn’t care enough to give you a call that was promised by Enterprise customer service.
• JB

  J Brown

  Jul 31, 2026
  5.0
  I dropped off a vehicle here after driving from another state. The process was very efficient and the gentleman helping me was very courteous. Best experience of any rental service I have used and will use Enterprise again.
• SG

  Some Guy

  May 30, 2026
  5.0
  All employees were friendly and professional. I had booked a sedan but none were available so I chose a fairly new SUV which was fine. This location seems to focus on trucks, but passenger vehicles are available.
• GM

  George McKelvey

  Apr 20, 2026
  4.0
  Other than their phone system , solid customer service.
• MD

  Miss DT

  Mar 20, 2026
  5.0
  I would like to take a moment to recognize Shereece Restel and Kiandra Poiter for their outstanding customer service and support. During the early stages of the recent government shutdown, I found myself and a group of guests stranded in Miami, Florida, as the airport became extremely chaotic. We made the decision to rent a vehicle and drive back to Houston, but unfortunately, our experience with Enterprise customer service over the phone was inconsistent, and at times, we were given inaccurate information. However, everything changed once we were assisted by Shereece and Kiandra. After securing a booking, Shereece proactively reached out to inform us that the vehicle we needed was available. From that moment forward, the process became smooth and stress-free. Both Shereece and Kiandra were professional, knowledgeable, and incredibly friendly. They took the time to review and revise my booking to ensure everything was correct and aligned with our needs. Their level of service truly stood out compared to the earlier interactions we experienced. In a stressful situation, they brought clarity, efficiency, and peace of mind. Thank you both for going above and beyond — your dedication to excellent customer service does not go unnoticed! With Respect , DT