Alamo Rent A Car

Reviews

• SS

  shine•

  3 days ago
  5.0
  It was our first day back to living in America after years and years of being overseas serving in the military, and honestly, it was an emotional and overwhelming day for our family. ❤️🇺🇸 I came to Alamo at Melbourne Orlando International Airport (MLB) to pick up our rental car, and that’s where I met Justin. From the moment we arrived, he was genuinely one of the sweetest and most wonderful people we could have encountered on our first day back. His customer service and care were truly top-notch. What stood out most was that he didn’t just treat us like another customer picking up a rental car. He took the time to talk with us, listen to our story, and offer thoughtful suggestions about places to visit and things to do around the area so we wouldn’t feel quite so homesick while adjusting to life back in the U.S. He even shared little tips and recommendations that could make our transition and everyday life a little easier. That kind of kindness may seem small to some, but on a day when we were feeling so many emotions, it meant so much to us. Having someone greet us with genuine warmth, patience, and kindness made our first day just a little brighter. 🇺🇸✨ Thank you, Justin, for going above and beyond. People may forget what you said or what you did, but they will always remember how you made them feel. And you made us feel welcomed. ❤️ Alamo is lucky to have someone like you! *If you read this, you know…🫶🏼
• JB

  Jason Brown

  6 days ago
  5.0
  Was very quick service , the car was in good condition and at a great price
• DS

  Darren Seely

  6 days ago
  5.0
  ⭐⭐⭐⭐⭐ Fantastic Experience at Melbourne Airport!I had a wonderful experience renting a car from Alamo at Melbourne Airport. The entire process was incredibly smooth, earning an A+ for ease of use from start to finish. Booking, pickup, and drop-off were completely hassle-free.The customer service was outstanding—the staff were friendly, efficient, and welcoming after a long flight. The vehicle was clean, reliable, and ready to go. I highly recommend Alamo at Melbourne Airport for anyone looking for a seamless car rental experience! See you again soon.
• ES

  Ella Sue

  Aug 12, 2026
  1.0
  We had a very disappointing experience with Alamo. When we picked up our car at the airport, it had low tire pressure. They only advised us to fill it up without checking for any leaks. It turns out there was a leak, and when we called for help, their options were either to tow the car and make us Uber an hour away to pick up a replacement or drive to another location ourselves. We have two infants with us, so both options were extremely inconvenient. To make matters worse, the other location didn’t have any cars available found that out after we already drove over to pick up a new rental , and the customer service we received was rude and unhelpful. This situation caused unnecessary stress and disruption during our vacation, and the issue remains unresolved. We expected much better support from Alamo.
• BN

  Ben Newbould

  Aug 1, 2026
  2.0
  I hired a car for 10 days and, initially, the service was very good. Unfortunately, my experience changed completely at the end of the rental. About an hour after returning the car at the airport, I realised I had accidentally left my bag in the centre console. I immediately went back to the rental desk and informed the staff. By then, the car had already been taken away. They said they weren't sure where it had gone, only what was required was to look up & contact the person who had moved the vehicle, ask them to check the centre console, and keep my bag safe until it could be returned. The bag contained between $200 and $300 in cash, along with other personal belongings. Despite reporting it straight away, I never received any meaningful update. After returning to the UK, I contacted customer service hoping for some assistance. Unfortunately, the representative was rude, dismissive, and showed no interest in helping or investigating the matter. The lack of care and communication was extremely disappointing. It's a shame because the rental itself went well, but when something genuinely important happened, the customer service was poor. I expected much better support from a company entrusted with customers' property. Unfortunately, I wouldn't recommend them based on how this situation was handled.

Frequently Asked Questions About Alamo Rent A Car