Jenkins Hyundai of Leesburg

Reviews

• JW

  Jeffrey Whitman

  2 days ago
  5.0
  From the minute I pulled up & parked, I felt I was important to the salesman, and the entire staff with whom I interacted. I had been to another competitor & was merely comparing their other vehicle to Jenkins Tucson. The longer I stayed looking around, the more impressed I was. I was treated as if I really mattered to them. I left feeling a bit torn between Jenkins and the competition. The next day I went back to the competitor and was 80% sure I would purchase my new vehicle from them. And so the following day, I intended to pay my respects to the Jenkins team, then go get the other vehicle. Then Jenkins "made me an offer I couldn't refuse." Not in the Godfather sense, but financially! It also helped that the Tucson was SO MUCH the Hybrid SUV I was looking for. I called the other guy, made my apologies and made my deal with Jenkins!
• MH

  Matthew Henry

  2 days ago
  1.0
  I am so tired of the service department. They do not tell you the price they are charging you. They don’t include the labor, “shop charge fees”, and any other add ons. I have bought multiple vehicles from here and will not buy another solely because of the service department. You can thank David for my most recent visit, but every time I go to the service dept it’s a problem. So misleading.
• OO

  Olga Olmedo

  5 days ago
  5.0
  We had a great experience with the service department. Jacob was very friendly, professional, and kept us informed throughout the entire process. He made sure we knew what was happening with our oil change, filter replacement, and the other services being performed on our vehicle. We really appreciated his excellent communication and attention to detail. Thank you for providing such outstanding customer service. We highly recommend Jorge and the service team!
• RW

  Ray Wheeler

  6 days ago
  5.0
  I have owned many new vehicles throughout my lifetime and I believe I have found the best made vehicle and the best dealership. Travis, our salesperson, was one of the best sales persons I have ever met. He asked me what I was looking for in a vehicle, and he knew right away the vehicle that would met my requirements. Travis immediately brought the 2026 Hyundai Palisades Hybrid to the front of the building and he went over every options on the vehicle and explained in detailed how everything worked. It is not to often when you meet a salesperson like this that really knows the product he is selling. Jenkins Hyundais of Leesburg, from the salesperson, accessories salesperson, to the financing department and service department, and the management team of the dealership are all very outstanding. I will definitely buy another Hyundai from this dealership.
• MP

  Mike P

  Jun 21, 2026
  1.0
  I was treated extremely poorly during a recent transaction, in a way that no one should ever experience. From the start, the staff did not take the time to explain what was happening, nor did they offer the patience or clarity that any reasonable person would expect. Instead of walking the customer through the process, they rushed everything and focused on getting signatures on paperwork. This created a situation where the customer believed they were being helped and guided, but in reality, they were being pushed through a process they did not fully understand. I was asked to sign several documents without ever receiving a thorough explanation of what those papers actually meant. Key terms, conditions, and financial details were not clearly described. There was no real effort to confirm that I truly understood what they were agreeing to, or to answer questions in plain, understandable language. By allowing, and even encouraging, ME to sign important documents without full understanding, the business failed in its basic responsibility to be honest, transparent, and fair. On top of the lack of explanation, the MY trade was vastly undervalued. The item they traded in was worth significantly more than what the business offered, yet this was never properly disclosed or justified. I was led to believe they were receiving a reasonable, perhaps even fair, deal. In reality, they gave up something of much higher value than what they received in return. This kind of behavior suggests that the business placed its own financial gain above any sense of integrity or basic respect for the customer. I later approached the business about the poor treatment and the unfair value of the trade; the response made the situation even worse. Instead of listening, acknowledging the concerns, and trying to understand what went wrong, the staff became defensive and evasive. They avoided giving straight answers, refused to accept responsibility, and acted as though nothing inappropriate had happened. This attitude showed a troubling lack of concern for how their actions had affected the ME. Even after being confronted with specific complaints about poor service and an undervalued trade, the business remained dishonest. Rather than correcting the mistake or working toward a fair resolution, they tried to downplay the problem and twist the facts. I deserved fairness, clarity, and respect at every stage, but instead I was misled, undervalued, and ignored. STAY AWAY