Enterprise Rent-A-Car

Reviews

• BC

  Bryan Copeland

  Jul 3, 2026
  5.0
  Reggie, Mags, and Ranier were great, easy to work with, and professional. Great experience.
• JK

  James Kelley

  Jun 29, 2026
  1.0
  I will no longer be renting from this Enterprise location. Unfortunately, this is not the first negative experience I’ve had here. Today, my mom and I arrived to pick up her reservation, which was scheduled for 6:00 p.m. We were refused service by both the staff and the manager because they said the location closed at 6:00 p.m. When we asked why the reservation system allowed us to book a pickup at the exact time the location closes, we were never given an answer. The manager then asked for the name on the reservation and claimed he had been trying to contact us all day. However, there were no missed calls, voicemails, emails, or text messages. We had also completed the online pre-check-in ahead of time. Even after explaining that we had received no communication, the manager still refused to help. He then got into his personal vehicle and left, leaving us standing outside without any attempt to resolve the situation. One detail that stood out was that the manager was wearing a T-shirt that said, “Jesus died for you.” Regardless of anyone’s personal beliefs, I expect customer service to reflect professionalism, courtesy, and a willingness to help solve problems. At the end of the day, I’m not trying to be a nuisance or leave a negative review just for the sake of it. But this isn’t the first time I’ve had a poor experience at this location. There seems to be a consistent pattern of staff being dismissive, disrespectful, and unwilling to help when issues come up. That’s disappointing, and it’s ultimately why I won’t be renting from this location again. Update: Enterprise responded asking us to contact customer service. We have already filed a report through the link they provided. Our concern isn’t simply that the reservation couldn’t be fulfilled, it’s how the situation was handled. The manager stated he had been trying to contact us all day, yet there were no missed calls, voicemails, emails, or text messages. When we pointed that out and showed there had been no communication, the manager didn’t address it or offer any alternative. Instead, he got into his personal vehicle and left, leaving us to figure out how to get a rental on our own. We ultimately had to drive all the way to the Orlando airport just to get a car. Based on the number of recent reviews describing negative experiences with management at this location, I sincerely hope Enterprise takes the time to look into what’s happening here. It’s genuinely disappointing as to how much of a lack of respect and honesty there is at this location.
• EJ

  Eugene Jackson

  Jun 18, 2026
  5.0
  The customer service is exceptional! Always making the rental process efficient and getting me in the vehicle very quickly!
• JL

  Justin Lopez

  Jun 17, 2026
  1.0
  Went online to make a reservation. Went out to get the car, and was told there were no cars….staff didn’t care or had no solutions. This location is trash and reminds people that Enterprise is a shitty company.
• SK

  Seena Keough

  Jun 12, 2026
  4.0
  Our trip was comfortable & smooth. Being unfamiliar with the Nissan Rogue, a bit of time for cockpit instruction would have been nice. The staff were on-time & the office clean. We’ll definitely use this Enterprise location again!

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