Car Factory Outlet West Palm

Reviews

• JC

  Jonathan C

  Aug 23, 2026
  5.0
  Muchas gracias a Héctor por ayúdarme a financiar mi carro muy agradecido con su amabilidad y todo
• ND

  Nykky Diamond

  Aug 19, 2026
  1.0
  I showed up earlier than my appointments. Only to find out that the vehicle that I was looking forward to test. Driving was not only not there, but it was mispriced. I am autistic and I feel extremely slighted, and I'm almost positive, I would have been taking advantage of. This is a very sad situation because I was willing to pay cash for the vehicle on the spot.
• DO

  Deandre Owens

  Aug 17, 2026
  1.0
  I would NOT recommend Car Factory based on my experience. The customer service was extremely disappointing from start to finish. There was little to no communication, and instead of getting clear answers, I felt like I was constantly being sent in circles. Every time I tried to get an update or understand what was going on, I either received a different answer or no real answer at all. Buying a vehicle is already a major decision, and customers should not have to constantly chase a dealership for basic communication. The entire process felt unorganized, frustrating, and unnecessarily stressful. What bothered me most was the lack of accountability. A simple phone call, update, or honest explanation could have made a huge difference. Instead, I was left feeling like my time and business were not valued. If you’re considering Car Factory, I would be very cautious and make sure you get everything in writing. My experience was nowhere near the level of customer service I expected from a dealership. What makes this even more concerning is seeing other customers sharing complaints about issues with their vehicles as well. They walk around like no one’s care about what’s going on with your situation. I’m sharing this because buying a car is a major financial commitment, and customers deserve transparency, communication, and support after the paperwork is signed, not just before. Do not go the sales person Adel (frank) you will be in a complete circle. The manager just keeps the door closed and when I wanted a refund give me some lame excuses a certain amount can be processed a day Mind you it’s other people’s returns not mine. Which has nothing to do with me. THINK TWICE ABOUT IT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
• CG

  Crystal Gomez

  Aug 13, 2026
  5.0
  Una gran experiencia muy amable hicieron lo imposible y lograron pude ser aprobada bendiciones a su equipo y gracias Héctor y todo el equipo 🤗
• CB

  Charles Brand

  Aug 13, 2026
  5.0
  J c is is the best salesman car salesman ever dealt with God bless him and this company