Safelite

Reviews

• JT

  Jim Tolsma

  today
  4.0
  My repair was done at the shop. The technician came out to get my vehicle on time, the repair was professionally done, and the stickers on the broken windshield were all moved to the replacement windshield. The only thing they could have done better was vacuuming broken glass from the vehicle. On my previous window replacement, it was not vacuumed well so I made a point of asking on this repair to be sure to vacuum extra well. Unfortunately, the vacuum job was just mediocre, so I had to vacuum it myself later to get all of the tiny glass shards removed.
• HB

  Heather Besselman

  6 days ago
  1.0
  ⭐ Extremely Disappointed with Safelite AutoGlass – Poor Service, Missed Appointment, and Warranty Issues My experience with Safelite AutoGlass has been absolutely frustrating from start to finish. The lack of professionalism, communication, and customer support has been unacceptable. First, the technician never called and never showed up for my original appointment. As a result, I was left waiting while the crack in my windshield continued to grow for over a week. I expected Safelite to take responsibility and help resolve the situation, but things only got worse. When it came time to replace my windshield under warranty, Safelite refused to honor it. I even reached out to the store manager for assistance in contacting the warranty approval company, and the manager was unable to offer any meaningful help or get the issue resolved. If management cannot assist customers with warranty problems, what is the point of having a store manager? I have wasted time dealing with missed appointments, a worsening windshield crack, and a warranty process that seems designed to leave the customer stuck in the middle. Nobody seems willing to take ownership of the problem or help find a solution. A company that offers warranties should stand behind its work and make the process straightforward for its customers. Instead, I have been met with excuses, poor communication, and a complete lack of accountability. I would not recommend Safelite AutoGlass based on my experience. They failed to show up for a scheduled appointment, left me dealing with a worsening windshield crack for over a week, refused to replace the windshield under warranty, and had a store manager who could not help resolve the issue. This is not the level of service customers should receive from a company of this size. Safelite needs to take responsibility, improve its customer service, and actually stand behind its warranty. Extremely disappointing experience. Clarification - I paid cash for a windshield replacement in May 2026. They refused to honor warranty repair on a stress crack after failing to show up for the first warranty repair appointment.
• RR

  Renee

  Oct 8, 2026
  1.0
  I called three separate times and their AI automated service hung up on me all three times. You cannot speak to a human, you are required to do everything through their website. You do not get to speak to a human. Their AI will offer to review your appointment with you then tells you to go to their website and hangs up on you. I will use another glass repair service. A pity, because I’ve previously had decent experiences with this company.
• TT

  Terrezin

  Sep 28, 2026
  2.0
  My experience with Safelite began with incorrect information. When I first called about my cracked windshield, a customer service representative told me I had to bring my car to a facility because it needed recalibration, which she said could not be done at my home. I later learned that mobile recalibration was available. That guidance led us to wait two weeks for an appointment at the facility. When we arrived on Saturday 9/19at the time we had been given, we were told we should have arrived between 7:30 and 9:00 a.m. No one had communicated that window to us. The aftermarket windshield was also unavailable, so the appointment was rescheduled for Monday 9/21. The technician who came to my home on Monday, 9/21, found that the replacement windshield was chipped, and I declined to have damaged glass installed. I was told someone would contact me to reschedule, but no one did, so I booked a Friday 9/25 appointment online. I received an email confirmation by Carlos with a 12:30–5:00 p.m. window, took time off work, and waited. No one called or showed up. When I called Safelite at 4:45 p.m., I was told there was no appointment listed. I later learned that the appointment had been canceled without anyone notifying me. That lack of communication is unacceptable, particularly after the earlier delays and another day taken off work. I’m grateful to the Monday technician, who answered my call on his day off and helped me reach the local office. When I called the office , Sebastian listened to everything that had happened and fit us in the next day Saturday, 9/26. Harold replaced the windshield promptly, and we were out within about an hour. He also gave us extra wipers, which was a thoughtful gesture after all the back and forth. Thank you, Sebastian and Harold, for going above and beyond. I appreciate the care you showed us. I hope Safelite reviews the incorrect guidance and missed communication that led to this experience, especially the canceled appointment with no notice. If you book an appointment at this location, I recommend confirming the details directly with someone at the facility and writing down the name of the person you speak with. Based on my experience, appointment communication and follow-up need improvement. I’m giving this location two stars because of the communication and scheduling problems I experienced. Sebastian and Harold provided excellent service and deserve five stars for the way they helped resolve the issue. I’m truly grateful to both of them.
• AA

  Akira

  Sep 24, 2026
  5.0
  I did a replacement for the first time with safelite a few days ago, but it wasn’t a 5 star experience. The technician was SO friendly, but the glass wasn’t straight and I didn’t realize it til the next day. I got the warranty replacement with a technician named Brian 2 days later. He asked me if I had water leaks and for some reason, I never thought to check that. When I looked in my passenger side floor, there was a puddle. I totally understand people are only human and thanks to the warranty (which was easy to schedule, btw. No calling or waiting) this is why I don’t find it to be a big deal, also I hadn’t needed to really go anywhere for the week, so I was in no rush. My experience is 4 star but the technicians were so friendly that overall, I gave 5 star! Thank you Brian, you made sure my windshield was extremely straight! You do quality work, don’t ever change that, it makes a difference! I most likely will get my rear windscreen done with safelite too.

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