If it wasn't for the Store Supervisor, Jose. This would've been an extremely pleasant experience, unfortunately that was not the case. Me and my friend recently moved into the area, our truck's headlights was faulty and we had no idea how to change it, so we go inside the store and ask an employee for help, this is where we were greeted by Santiago, outstanding customer service, straight up from the start extremely helpful and listened to all of our concerns. This is where we ask him if he could help or guide us into changing our headlights, this is when he lets his supervisor know that hes going to help us out, which then Jose did not respond to very kindly, instead, started yelling at him in spanish that he can't help us out? (Me and my friend are both fluent in spanish so i caught the rudeness, it wasn't nice or playful.) I would understand if they didn't have the time to help us out, but we went 2 hours before they closed, the store was nearly empty, there was 2 other customers finishing checking out. Santiago continues to help us, maintaining his patience and still being very helpful, Jose, still being extremely rude, meets him outside the doors and whispers something to him for then to give us a fake smile when we walk up. This in Jose's part is extremely unprofessional, the atmosphere at the store was very negative, i didnt enjoy being there for even a second, JUST because of jose, if it was just Santiago helping us out i would've put a 5 star review for the store. I will not be coming back here unless i see or hear that Jose isn't in. I will be following up with HR or corporate about this unacceptable situation, i would hate to work in a workspace like this.
LE
Larue Endour
Aug 11, 2026
Came in to this store to return a selenoid untouched in original packaging with my receipt , manager in grey shirt named Issa was helping a couple , never acknowledged me, waited a few minutes then a red shirt associate Santiago waved me with his index finger ,no hello, no can I help you no nothing. Took the part out of the box closely inspected it for over 5 min, scanned the box and kept looking at it in silence then asked the manager for a code to get the return processed, manager Issa ignored us both for what seems like eternity and finally came over and keyed the code in. Got my receipt and walked out, no apology and no have a great day . These people supposed to be in customer service industry but felt like they were bothered by us paying customers. They need a lot of training on how to be pleasant and efficient. Won’t ever walk in that store again. You won’t get my money ever I can assure you that.