Enterprise Rent-A-Car

Reviews

• PR

  patricia ryan

  Aug 2, 2026
  5.0
  Enterprise at Key West International Airport, very friendly, helpful staff. Quick and convenient pick up and drop off.
• DJ

  Dontrice Jones

  Jul 28, 2026
  5.0
  Quick and easy process. Gentleman by the name of Chris at drop off was excellent. Funny, professional and went above and beyond to make out rental experience memorable. He was patient,clean cut,and sharp. True Enterprise top employee. The two reps at counter during pickup were amazing as well. Very courteous and down to earth. Not very often do you meet reps at Enterprise that smile and have a personality. 5 Star rating. My family and I will definitely use Enterprise for all our rentals flying in and out of Key West.
• SW

  Schyler W

  Jul 16, 2026
  1.0
  I rented a car with them online. When I showed up they simply told me that they didn't have any cars for me and that I would have to cancel my reservation. I asked about how that could happen and they just said that it shouldn't have let me make a reservation online, but they had no extra information for me. I had to go down to Budget and rent a car from them last minute.
• AB

  Ashley Brashier

  Jul 7, 2026
  5.0
  When we arrived late at night our original booking was with budget and due to a change in plane travel times… when we arrived there was zero people for budget leaving us in sort of a mess with two toddlers. Enterprise was available and Mike G was so very accommodating and nice. He helped us get the car we needed and showed us compassion in a stressful time. He also helped ensure each kid had the car seats they needed which we were feeling the stress of possibly ubering… and not being able to strap the kids in. Needless to say, I will be using enterprise again thanks for Mike G in the Key West airport.
• AH

  Amanda Hopf

  Jul 4, 2026
  1.0
  If I could, I would give ZERO stars. Based on my experience, I cannot recommend using Enterprise. On July 4, 2026, I was left without transportation while my vehicle remained at a second body shop for repairs following an accident. There is an electrical issue and can’t drive it with myself or kids. Throughout this process, I experienced significant communication issues that caused unnecessary stress and hardship. I disputed charges that were applied to my rental agreement, as I believed they were unauthorized and inconsistent with the arrangements that had been communicated regarding the rental. I was never made aware MY credit card would be charged for anything, as this was a GEICO claim nor did Luis or team state this. I was also informed by Classic Collision that the rental expenses would be covered while my vehicle was being repaired since it was over 30 days. Enterprise was told this numerous times by Yany at the Body shop. Rather than working directly with the body shop and me to resolve the billing concerns, I received repeated emails and text messages demanding the return of the rental vehicle. I was also advised that failure to return the vehicle could result in allegations of grand theft and possible legal consequences. I found these communications to be intimidating and unprofessional, particularly while there was an ongoing dispute regarding responsibility for the rental charges. Dylan also stated “I’m with my family, but still sent nasty emails, but never called and or answered like I asked. He wanted me to text him instead. When I attempted to explain my circumstances and requested assistance in resolving the matter, I felt that my concerns were dismissed. As a single mother of two children, being left without reliable transportation placed a significant burden on my family. Especially July 4th. In my opinion, this situation could have been handled with far greater professionalism, communication, and customer service. Based on my experience, I would encourage others to carefully consider their options before choosing Enterprise.