Randy Marion Cadillac of Jacksonville

Reviews

• KH

  Kenneth Hill

  Sep 26, 2026
  5.0
  I went to Randy Marion Cadillac in Jacksonville for service. I wasn’t shopping for a vehicle at all. Then I walked through the front door, spotted an Escalade, and that plan went right out the window! This is the second vehicle Catherine has helped me find, and she is phenomenal. Her knowledge is unreal. I told her she’s like a walking AI when it comes to these vehicles every question I had, she had an answer. She made the whole experience fun and easy, with absolutely no pressure. You can tell the leadership is present and involved. Every employee I encountered was welcoming and top-notch, and that atmosphere carries across the dealership. I’m a repeat customer for a reason. Catherine helped me find another vehicle I love, and I couldn’t be happier with my Escalade!
• AS

  Auna S

  Sep 24, 2026
  5.0
  Steve Terbrueggen was an excellent guide when he helped me buy my car. He never felt like a sales person. He felt like somebody who is just genuinely trying to help me and that is the most important thing when you're buying something big. I highly recommend you see Steve when buying a car
• JR

  John Roberts

  Sep 21, 2026
  5.0
  I wanted to give many thanks for Catherine Sauey - I bought a very nice luxury Cadillac and there was one major issue no one could figure out. I do believe she went WAY beyond what I was expecting to get this issue fixed. She should be employee of the month, or year and not sure why she's not in management.....
• BW

  Brandon W

  Sep 5, 2026
  1.0
  Man, I write this review from the service cafe with plenty of time to reflect on my experiences here. Every single issue I’ve had with my car, they have diagnosed then repaired, but I have come back each and every time with the same issue again. Car was reversing funny, told me the transmission needed replacement. 3 months later, issue came back after the replacement and they just need to “reset it”. Car starts having issues when parking, it’s related to me having an after market battery. Replace the battery, guess what?, issue comes back. I have spent countless hours and significant dollars at this service department with numerous bad experiences but keep coming back in hopes they’d offer some warranty on the services. Well guess what? It’s never their fault and always have to pay out of pocket to resolve the issue. Takes me multiple calls to get a call back when I need something related to the car or service appointment. Have had advisors change due to terminations or departures, but one thing stays the same, this place can’t diagnose a car if it had a flat tire. Save your money and take it to Richard’s down the road, he has resolved any issue I’ve had the first time with extremely fair prices.
• LG

  Lance Greiner

  Aug 30, 2026
  3.0
  I don’t want to leave a one star review because I actually had a really decent experience and a solid sales rep. I do, however, think he was handicapped by the management team at that location. I actually spent 10 years in the car business and run the largest boat dealer in the world as the VP. I make an excellent living, have 700+ credit and can afford any new vehicle Cadillac represents. I went in after comparing the Tahoe, Infiniti, Lexus, and Escalade. I let my wife decide which car she wanted bc she is the one driving the vehicle. For reference, I’ve had 3 car payments over $1500 in the last 6 years including 2 GTR’s, and an S63 AMG. My wife really wanted the Escalade and I asked repeatedly for a rough breakdown for both a lease or a purchase. I was willing to splurge a little bc I always get the fancy cars and she’s had the same SUV for 10 years. I now have a company truck so it made sense to get her something nice. my budget was 1500-2000 a month. I really didn’t want to do more than 1500 a month but she’s my rock, so I would sacrifice the extra $500-1000 a month to see her happy. This purchase/lease was more about “happy wife happy life” than financial stipulations or calculations. The team there really let the salesman down. I was willing to drop 10-20k down and get her what she wanted. The issue I have is that I didn’t even get presented numbers. Not a worksheet, not a quote, nothing. No one even took a TO. Listen, I sold 30-40 cars a month, and this isn’t coming from a person that doesn’t understand the business. The management team there is lacking aggression and salesmanship. No one offered to sell me a late model used unit, asked what my max budget was, no one even tried to sell me a car. No one compared what I was looking at and went over the massaging chairs, autopilot, etc as features and benefits against the competitors. I asked for a breakdown and or a pencil numerous times. I really wanted to negotiate and try to get as close to $1500 a month as possible with 10k down. I would have used Vystar if need be as they had a pretty good rate for me at 75/84 months. Little feedback for your team is always get a pencil to the customer no matter what. People shop whether you get them a quote or not. I certainly did and bought a unit the same day. We liked our sales rep. This wasn’t his fault at all. I can tell the managers thought we were way off on budget without qualifying me, or my wife who owns her own business, and has excellent credit as well. No one even reduced to ridiculous on payment. If I was at 2k instead of 1500 that’s only 500 a month or less than 20 bucks a day, and you’re already paying 50 bucks a day at 1500, what’s 70 bucks a day to get your wife the unit she loves? Some people bump easily, like me. Especially when we understand you have to pay to play. Wish your team all the best and I harbor no ill. I hope this feedback helps realign the process of getting numbers, information into the system, and the road to the sale in general. All the best