Mercedes-Benz of Orange Park

Reviews

• EJ

  Eduardo Jezierski

  2 days ago
  5.0
  The Mercedes Benz of Orange Park is a full service dealership that lives up to Mercedes reputation. Very professional staff and great service, especially from Zarinea in the Service department. She is a great asset to the dealership, very knowledgeable and professional in every way. I was on travel visiting my daughter studying in Medical School, and having to get back home in a short time. Immediately arranged for the towing service for my car, and she worked with the Car’s Service Warranty Claims department, She kept me informed on my car’s progress and status. When my car was ready there wasn’t any surprises on costs and she worked with me and the Car’s Service Warranty Contractor to get an excellent claim experience. Sincerely thank you Zarinea. Keep up the great job! Dr. Ed Jezierski.
• CK

  C R K

  2 days ago
  5.0
  From initial contact for purchase to a quick service call, this place has been awesome. Sales process is what you dream of, no hassle, fair price, handshake. Done. Service: got there early, no problem, plenty of folks working the drive up. Inside, see my service rep Ayden, sign here, boom, here’s the keys to loaner, call you later. Technician sent me a dang video showing me the work he did! Back in, “right this way sir”, “sorry for the 8 second wait sir”, your car is already waiting. It’s like the Chik-fil-A of car dealers. 100 stars, love this place!
• SA

  Sharmin Akter

  Aug 20, 2026
  1.0
  Very disappointed with my experience at Mercedes-Benz of Orange Park. When I purchased my vehicle, the Finance Department explained the PPF warranty using a real-life example that gave me the clear understanding that damage from an unexpected incident would be covered. Two years later, when my PPF was damaged in an accident, I was told that accident-related damage is not covered and the warranty only applies to defects. This is very different from how the coverage was presented at the time of purchase. Unfortunately, the representative I spoke with was also unnecessarily rude and unhelpful. My advice: get all warranty coverage and exclusions in writing before purchasing any additional protection plan. This experience has significantly affected my confidence in this dealership.
• MR

  Mary Reyes Roa

  Aug 19, 2026
  5.0
  This review is, by all means, overdue. However, it’s never too late to acknowledge someone who provides truly world-class service. I used to take my vehicle to the Atlantic Boulevard location, but I decided to try the Orange Park dealership after feeling that the level of service and appreciation I had come to expect from Mercedes-Benz was no longer there. That decision led me to Mike, I believe his full name is Michael Drummond, and what an incredible difference he made. I brought my vehicle in for service in mid-July, and from the moment I arrived, Mike made me feel like I was the only customer he had. He took the time to acknowledge me, explain the entire process, walk me through the expected timeline, set clear expectations, and keep me informed about when my vehicle would be ready. It may sound simple, but that level of attentiveness makes an enormous difference. I have always been a Mercedes-Benz fan, but over time, I had started to lose that feeling of what it meant to walk into a Mercedes-Benz dealership and receive the level of service I had always associated with the brand. Mike brought that feeling back. Mike, thank you for the respect, professionalism, kindness, and genuine care you showed me. You didn’t just provide excellent service, you reminded me why I have loved Mercedes-Benz for so many years. Never change your essence. The way you treat people matters, and it absolutely made an impression on me. I will continue coming back to the Orange Park location because of the way you treated me. Thank you, Mike, for making my day and for delivering the kind of service that deserves to be recognized. ⭐⭐⭐⭐⭐
• PM

  patrice means

  Aug 14, 2026
  3.0
  First I was very upset, I dropped my car off on a Monday. The next morning someone called my Husband asking him we're was my car. I called several times asking where was my car no one could give me a answer. I know I dropped it off there, I had my Best Friend pick me up from there. Long story short I left work at 11:45 to all the way to Mercedes Benz in Orange Park. Went to the Service Department. Waiting about ten minutes for someone to help. Then I ask someone else could they help me. He had to go from desk to desk to find the paperwork for my car. It was in someone desk who had called my Husband asking him where the car was and then went to lunch. This nice man took the paperwork and put in the work order and yes my car was there the whole time. The car got serviced and I was sent a video.

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