Mercedes-Benz of Orange Park

Reviews

• DC

  David Curtin

  4 days ago
  5.0
  Sometimes there is an experience totally superior to all others. Purchasing our latest vehicle from Mercedes Benz - Orange Park, and specifically from Nitin "Nick" Amin, was just such an experience. From the moment we first met Nick through delivery and our first lessons with all the new tech, everything was flawless and easy. Buying a new vehicle is a real effort of research, visiting dealerships, meeting numerous salespersons, test drives, evaluating pros/cons, and ultimately a final selection. Throughout our time with Nick at MB-Orange Park, every element was relaxing, educational and just plain enjoyable. Because we are very particular people and this would be one of our very final cars ever purchased, once Nick helped us decide on the best match (GLE450 Coupe), we used the Configurator to design the exact car we wished to own so it could be ordered. But within 24 hours, Nick found us one at another dealership (all the way in Ohio) that matched our goals precisely! Delivery was spectacular; Nick spending a lot of personal time with us explaining the numerous features of this new gen of vehicles. Vicki and I could not be more pleased with the entire process, the incredible help Nick was throughout, and the wonderful other persons we met at MB-OP. Sam Oh was a huge help as we opted to finance thought Mercedes (our genuine appreciation and thanks) and Alex Shelver, Sales Manager, was always there just to be sure everything was always perfectly on track, which it was. Bravo to the entire team there and a special shout out to Nick, salesperson extraordinaire! Go buy your next car from him - you'll thank us for the recommendation :-) Thanks for a great experience, David & Vicki Ponte Vedra
• MM

  mfresh2089

  Jul 3, 2026
  5.0
  If you are in the market for a new Mercedes or well maintained preowned car, please be sure to ask for Andrew “Drew” Johnson! I had an amazing experience working with him. Low pressure, very informative and great to work with. Drew, Austin, Shawn and Vika all provided an excellent buying experience. When it comes time for my next car, I will definitely give the team their call again. Also, it doesn’t hurt that their service department is amazing and offers breakfast for clients while they wait for their cars 😆
• JC

  Jessica Castro

  Jul 3, 2026
  5.0
  The customer service is exceptional. I immediately felt welcomed in the dealership and not once did I feel pressured to buy. Instead, Fred followed me around and was patient with me while I looked at and test drove multiple vehicles. I felt so special taking my car off the showroom floor with a red carpet experience. The maintenance facility is top notch as well. Mike, was very helpful and professional. The mechanic even sent me a video of my vehicle and showed me everything that was perfect with my car. Buying here was simple, quick and easy. The people who work there take great pride in what they do. You will be treated like family and given the best customer service.
• JK

  Jaya kumar

  Jun 29, 2026
  5.0
  Dear Mercedes-Benz Orange Park Management I would like to express my sincere appreciation for the outstanding service I received from William Izoita during my recent vehicles purchase experience.. As a new member of the Mercedes-Benz family , I was interested in purchasing the merchants GLB SUV. I first contacted William last week to inquire about the vehicle and from the vary beginning. He made the entire process smooth informative and enjoyable.. William Izoita patiently explained the GLB feature, available deals , trade -in options for my previous vehicle and benefits of owning a Mercedes-Benz. William Izoita And his detailed explanation of the vehicle ‘s technology , future service plan and upgrade possibilities gave me the confidence to move forward with my purchase .. When I visited the orange park showroom, William Izoita had everything well organized. He guided me through every step process including test drive , financial loan documents and tile documents work making the entire process seamless and stress-free.. I truly believe that William Izoita is a tremendous asset to Mercedes -Benz orange park and an excellent sale deal.. Please extend my sincere appreciation and gratitude to him for providing exceptional customer service.. Thank you for entire Mercedes-Benz Orange park team for making me feel welcome and as a new member of Mercedes-Benz family Much appreciated William Izoita.. With best regards JAYAKUMAR Loganathan
• KD

  Kenya Davis

  Jun 28, 2026
  4.0
  I had a really good experience overall with the service at Mercedes-Benz. The customer service was outstanding, and I appreciated that they offered breakfast and lunch while customers wait, which was a nice touch. My only downside was the wait time my service took almost 3 hours, which was longer than I expected. I also wasn’t aware that they offer rides home and back while your vehicle is being serviced. If I had known that beforehand, I definitely would have chosen that option instead of waiting at the dealership the entire time. Overall, great service and hospitality, but better communication about customer transportation options upfront would make the experience even better.

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