Lexus of Orange Park

Reviews

• MM

  Michelle

  2 days ago
  2.0
  I have to say that the people at servicing are amazing, now when it comes to protecting customers they are horrible. I got an infraction while driving one of their cars. This is in Orange Park and I work in oakleaf plantation. Was by work at the time of the infraction, just called for them to tell me at what time I had checked in, around the same time of the infraction, and they paid it with my card and never provided all the information requested. Their response we paid it so we can’t get the video and you have to dispute it yourself. Let’s be clear the same day I got the email I asked Allison for the video. To this day no video. A blurry picture of a car a clear road and a license plate. The street it happened is not even on the way to work. I would drive somewhere that I travel to often to get serviced as opposed to there. Jacksonville is not an option as it is own by the same company.
• BL

  B “Banjoeyes76” L

  2 days ago
  2.0
  The only reason the vehicle was purchased is my wife loved it and it’s the color and specs she wanted. Our salesman Frank was amazing. The buying experience was great until Anna with Financing got involved, that’s when you could say the Titanic hit the iceberg if you need a comparison on how quickly the experience changed. We came into this process without the need to finance through the dealership. from the go Anna was persistent on the fact they used our bank as a “preferred lender” and they could help us with financing. I repeatedly had to tell her we already had everything in place and that her financing services weren’t going to be needed for credit. Fast forward 3 hours to our appointment time. Everything was going smooth, paperwork was being completed with Frank. We were asked to wait in there cafeteria area until either someone from tech or finance was available to go over their portion of the process with us. Tessa came out and looked over our blank check provided from our bank ensuring everything looked good, told us it would be a few more minutes, came back out several times, then asked if she could hold the check and disappeared again. Several minutes went buy, Tessa reemerged and informed us they could not accept this type of check from our bank, but if we wanted, “they could run our credit and work it that way”. Needless to say we immediately declined that offer requested to know why the check was unacceptable and got on the phone with our loan processor. Tessa disappeared again seeking answers. Our loan processor informed us the check was an acceptable form of payment at all dealerships and wanted to know why they were refusing it as we had asked. Seeking answers, Anna emerged and took us to her office to speak with us and our loan processor over the phone. Anna again made the request to run our credit, which we again declined. Lexus was forced to email us the buyers order, so we could in turn email it to our bank so they could cut a check for the exact amount of the purchase. This all occurring at 4:30pm right before the banks close during rush hour. We were forced to drive to the bank sign through Docusign wait for that to process so the bank could print the check, then drive back to the dealership adding over an hour to the already ridiculous process. We asked the bank why the Lexus dealership wouldn’t accept the check, they believed it was due to the 3 day wait and it being the last day of the month, so they wanted to funds to hit August budget. The bank said this is a deceitful tactic which is why they wanted to run our credit again, but we stood firm. This is a prime example of underhanded, deceitful, dirty, financing practices and why people hate the dealership model. This will be the ONE AND ONLY vehicle ever purchased from this location I will NEVER recommend this location to any family, friends, fellow veterans buddies, fellow law enforcement buddies, ANYONE. We felt like we were buying from a buy here, pay here car lot rather than a “Luxury” car brand.
• NL

  NORMA LAYTON

  3 days ago
  5.0
  Our experience at Lexus of Orange Park was tremendous! We had been referred by a friend who had a very positive experience and spoke highly of the quality of the vehicles. Upon our first visit, we knew that we had been directed towards a positive experience overall. Since we were looking for a hybrid, we discovered right away that "supply and demand" would be a factor. Although we had to wait for the right vehicle to come our way, we did not hesitate once we understand the value of the features of the NX350 Premium hybrid and the many benefits of working with Lexus of OP. Our sales representative, Cherry, was very patient with us and maintained contact with us throughout the experience. We are more than satisfied with the overall process and look forward to a long relationship with the Lexus family.
• EB

  Estella Bethea

  Aug 28, 2026
  5.0
  I had a wonderful experience at Lexus of Orange Park Service Department. Richard assisted me with obtaining a second key for my vehicle, which had been promised by the original Lexus dealership in Tampa where I purchased my vehicle. Richard was professional, courteous, and very helpful throughout the process. I especially appreciated the updates he provided regarding my service, which made me feel well informed and taken care of. While waiting, I also had the opportunity to enjoy the customer complimentary area for the first time. It was very comfortable and welcoming, and I truly appreciated the prepared breakfast and other amenities offered to customers. This experience gave me a very positive impression of Lexus of Orange Park and their commitment to customer service. Thank you, Richard, for making the process pleasant and seamless. Your assistance was greatly appreciated!
• RW

  Richard Walker

  Aug 26, 2026
  5.0
  After doing a lot of research on a daily driver for my wife, we decided on the Lexus IS 350 F SPORT. While we were there, we also decided to give Lexus of Orange Park a chance to provide us with some information on a third vehicle for our family. We weren’t planning on purchasing another vehicle for a few months. Our goal was simply to get some information and take a test drive. On Friday, August 21, we walked into Lexus of Orange Park and were greeted by a very nice lady at the front desk. We asked for a sales representative, and that’s when we met Mr. Christopher Ramirez. From the moment Christopher greeted us with a smile, we never once felt pressured. I have purchased many vehicles from many different dealerships over the years, and I can honestly say this was one of the easiest and most pleasant car-buying experiences we have ever had. We left that Friday, went home, and slept on it. After thinking about the vehicle and our experience, we decided to go back on Saturday, August 22—and that’s when we purchased the car. The vehicle was exactly what we wanted, but what really stood out was the entire experience. From the front desk greeter, Christopher our salesman, the wonderful lady behind the counter at the café, the finance representative, and the technician who took the time to walk us through the entire vehicle, every person we encountered made us feel welcomed, respected, and valued. There was no pressure, no uncomfortable sales tactics, and no feeling that we were just another customer. Everyone genuinely seemed to care about making sure we had a great experience. I have bought many vehicles from many dealerships, and I can honestly say this was the best car-buying experience we have ever had. Thank you to the entire team at Lexus of Orange Park. You have an incredible group of people, and we couldn’t be happier with our new vehicle. Thank you, Lexus of Orange Park!